Judith R.United States
David is a lovely young man, but is very soft spoken. Coupled with his English, which really is not that good, it was very difficult to hear and understand him. He was very flexible when our ship's schedule made it necessary to rearrange our pick-up, which we appreciated. His interests seemed to be more along geologic/ecologic lines and less about tourism.
TOUR GUIDE RESPONSE: Dear Judith: I am very disappointed about how the tour went. It was a terrible day also for me. The early wake up and the long extra drive exhausted my energy and I really expected a bad review. The extremely bad weather made me re-arrange the starting location and itinerary and both were unknown for me. I apologize for my performance and hope you rely on TBL for your next local trip. Regards.
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review. Please do not hesitate to contact us if you have any further concerns.