TOUR GUIDE RESPONSE: thank you Stephanie and Andrew - Ian & I thoroughly enjoyed showing you North Wales scenic highlights.
Joan DesiderioUnited States
Pauline was a wonderful guide. She was warm and personable, extremely professional, and was an amazing repository of information! She spent a very long day with us, and never lost her focus on our enjoyment of the tour. Pauline made sure we kept to the schedule to ensure we saw all of our sights, while keeping an eye on the time line to return to our ship. We would highly recommend her to friends, family, and strangers alike!
TOUR GUIDE RESPONSE: Thank you so much - you were such a pleasure to spend the day with, I just wanted to give all I could. Warm wishes for a lovely future. Pauline
Jeffrey YngstromUnited States
Pauline is very knowledgeable about the area having served on the council- very enjoyable tour- she makes a good entertaining team with driver Ian! Lovely country, tour is recommended!
TOUR GUIDE RESPONSE: thank you - both Ian and I thoroughly enjoyed our day. Take care of yourselves and travel safely.
Norman DaileyUnited States
Pauline is a wonderfully nice person and knowledgeable, but as a guide, much is lacking. Because of her personal situation, she has to use a driver, which pushes up the cost. Secondly, she does not accompany you into any sites, simply sending you in to buy your tickets and tour on your own. In Llandudno, where we spent one night, she dropped us off, gave us vague suggestions of what to do, but provided no directions and neglected to tell us most sights would be closing soon. 3 Stars might be generous.
TOUR GUIDE RESPONSE: Let's be fair Mr Dailey you and your wife thrive on being considered independent travellers and the only sites you were not accompanied were the castles. In my experience people like to take in the experience at their own pace - in future I will discuss with each client. I will agree you were left without guidance in Llandudno and for that I apologise. However I believed from your comments the next day, your evening had been very enjoyable.
Norman DaileyUnited States
TOUR GUIDE RESPONSE: no response necessary
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Sondra EttlingerUnited States
Pauline was an enthusiastic and knowledgeable guide and most of all flexible. The castle we were scheduled to visit was undergoing some refurbishment, so she switched us to a different one which turned out to be one of the best we have visited in a long time. Lunch was delicious and didn't take much time, and our Gardens visit was memorable. We made several unscheduled stops at delightful small towns which enhanced our view of this beautiful area.
TOUR GUIDE RESPONSE: Thank you Sondra I enjoyed the day just as much as you and your group.
Our students (a foreign group, English as a foreign language) we pulled into Alice's hole, we enjoyed the company immensely and interactive nature of the tour was second to none.
TOUR GUIDE RESPONSE: Thank you Robert we thoroughly enjoyed giving the tour - it was a really upbeat 3 hours for all of us.
Linda DruckerUnited States
Pauline arranged for a tour team. We traveled around Liverpool, taking in the sights and then into Chester where we walked the ancient streets, sampling food, shopping, marveling at its history and ending up in a tour of a glorious church. Pauline was a font of information. We lunched in a wonderful tavern outside Chester on our way to the Royal Liverpool Golf Course where we enjoyed its history. We traveled the countryside with Pauline's continuous dialog. A truly unforgettable day. An A+ rating!
TOUR GUIDE RESPONSE: Thank you Linda - it was lovely to meet you and I am so pleased you enjoyed yourselves. Take care
Frederick SteffanUnited States
Our day with Pauline in the gorgeous Snowdonia region was quite delightful, indeed. She took us to several charming spots that most tours would have missed. We would without reservation heartily recommend touring with Pauline.
TOUR GUIDE RESPONSE: thank you that is very kind - I enjoyed our day together too. Take care of yourselves Pauline
Debra LundUnited States
Pauline was fantastic! We had a very enjoyable day seeing the beautiful Wales countryside and even tho we had lots of rain Pauline was able to adjust and keep us going without feeling like we missed out on anything. I highly recommend taking a tour with her!
TOUR GUIDE RESPONSE: What a lovely review thank you so much Debra. Take good care of yourself and your family.
Perry BermanUnited States
Pauline was our guide to Snowdonia and surrounding area. She was great, but Snowdonia was not as spectacular as I read it would be. Guide did everything right that we could think of, but the area was not really worth the expense, but Pauline was. Having a guide meet at a ship's docking area is not easy, but we found her almost immediately, and same for her. If not for Pauline I would have been even more upset about the area, but she did everything possible to make the tour worth it.
TOUR GUIDE RESPONSE: Thank you for acknowledging my work, it is very much appreciated. It was a pleasure to meet you both. I do hope you enjoyed the remainder of the cruise.
Lorna FredriksonUnited States
A very pleasant day out in beautiful Northern Wales. We appreciated the information Pauline supplied to help us on a day on our own.
Gerald CravensUnited States
A very delightful person, wanting to find out our interests. She was very flexible and adapted the order of what she had planned to accommodate our desires. She was a skilled driver and allowed us the freedom to set a pace we could handle. She also had a vast knowledge of the area's history. Our day with Pauline was one of the major highlights of our entire four-week trip.
TOUR GUIDE RESPONSE: Thank you for such a wonderful review - I am so glad you enjoyed your day - its always important to me.
Lorna FredriksonUnited States
Pauline was great. Went the extra mile to make our trip fun and easier!
TOUR GUIDE RESPONSE: thank you - it was a pleasure. Wishing you well on your travels
Pauline was excellent in suggesting locations that we had not considered. Had a wonderful day despite the not so nice weather.
TOUR GUIDE RESPONSE: It was my pleasure - I enjoyed myself too. Take care of yourselves.
Jyoti ( Polly) AhluwaliaUnited States
Pauline was excellent We had a great tour in Liverpool Only thing wish we could have seen the beatles museum etc. No time :( Thankyou Pauline
TOUR GUIDE RESPONSE: it was a great day I thoroughly enjoyed myself too. Great fun. take care of yourselves, Pauline
Vivian MontanoUnited States
Great visit! Highly recommend
TOUR GUIDE RESPONSE: Thank you Vivian - I hope you are both really well - take care of yourselves.
Jim BrandonUnited States
I toured with Pauline for four days in North Wales, and each day was splendidly different. Wales is a beautiful and tidy place, and Pauline seems to know it all, down to the treasured little village church with 16th century stained glass and its own holy well that has been a pilgrimage site for ages.
TOUR GUIDE RESPONSE: I am so glad you enjoyed visiting North Wales. Thank you for giving me the opportunity to show my favourite places. I hope you will return in the not too distant future.
Pauline went over and above to ensure we had a great experience. The train was a must do in the beautiful countryside! A fabulous tour all around!
A wonderful experience going on the Acqueduct. Pauline showed us some amazing locations and was thoroughly knowledgeable on the tour. We had a great time!
Thomas Wagen SrUnited States
Pauline went out her way to take not only to the sites I had asked to see but she also showed a variety of other site - she is a very personable and knowledgeable lady - a real treat in my visit to Wales - I would recommend her to anyone interested in touring Wales and would reconsider going back to Wales for another view of the country from her perspective
Cindy W.Aurora, COLORADO, United States
Pauline was very attentive to what we wanted to see and do. She was friendly and knowledgeable about what the area. She was also flexible with the unique sights and lengths of time we wanted to spend at each location. Thanks Again!!!!!! :D
Duana HodgesUnited States
Excellent tour by a wonderful, enthusiastic and accommodating tour guide, Pauline. I hope to be able to meet up with her again to maximize my limited time in Wales. We had fabulous weather and thankfully accepted her recommendations on a locations for a B & B. I would highly recommend her to anyone looking for an individual tour.