Richard AbramsUnited States
TOUR GUIDE RESPONSE: Dear Richard. I am sorry that you had a few disappointments in Zurich - you did not like the Hotel, the Uber didn't work well etc. But you didn't seem to be dissatisfied with the tour. That's why I'd appreciate very much if you tell me how I could have done better. Just a few words with the star-rating so I can do better next time. Thank you!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
James LambertUnited States
Michele Suito-OliveraWeston, United States
My family (me, husband and 2 teenagers) had a walking tour of Zurich with Veronique who gave us a great tour through the city in just a few hours. Zurich is beautiful and we enjoyed Veronique's stories and the unique places that we visited, telling us about its economic importance, the financial district, religion and the reformed church - she made it so interesting that even my kids were paying attention! Zurich is beautiful and we will come back and ask Veronique to give us a tour again!
Karen TowsleeUnited States
Veronique was a very nice person to spend the morning with. She knew some secret passageways and had good insight into the city. Thank you!
Katie GarnerUnited States
We only had one day in Zurich due to a long layover and wanted to take advantage of the time. Veronique was a perfect fit, filling out time with useful history, well-timed stories, and interesting factoids. I felt like I knew the city as well as I could for such a short time and my 12 yo daughter and I very much enjoyed our time with her.
David S.United States
Fabian VidelaUnited States
Great guide! Super nice. Showed on time and took us on a walk tour of Zurich where we saw several churches and some of the town history . We enjoyed the experience.
Cynthia StrangerUnited States
We had a group of 5 visiting Zurich for the first time. We were all very pleased with the tour! Veronique tailored the trip to our groups request with ease. I would highly recommend her for your group tour needs.
Neels de ConingUnited States
Veronique's tours was very informative and she was very patient with me who took hundreds of photos.
Sindee FurshmanUnited States
Susan PresentUnited States
Veronique was a wonderful guide. We had a thorough tour of the old city that was enhanced by her knowledge of the history of the places we were visiting. She also included visits to hidden gardens, churches with stain glass that did not appear in the guidebooks, and the interiors of buildings that have beautiful art work painted on the walls and ceilings. It was truly an insider's tour that we thoroughly enjoyed. Thank you, Veronique!!!
Marion VaismanWESTON, FLORIDA, United States
Veronique is a nice lady, and is very patient.She took us where we wanted and more, adn gave us a very interesting tour of Zurich
Tom MowbrayUnited States
very enthusiastic, loves her job and city and it shows
Carolyn KarlsonSaratoga Springs, NEW YORK, United States
Learned so much about your beautiful city - thank you!
Dmitriy VoloshinUnited States
Tonya MauldinUnited States
Wonderful guide. Great experience yesterday
Frank HamiltonUnited States
Hector Cruz-RosaUnited States
Veronique is the perfect guide for the Old Town of Zurich. My wife and I were really pleased with the overall knowledge of the city and special spots and areas that Veronique knew. She was extremely well versed in all aspects of the city and was really a pleasure to talk to. For a quick and personalized tour of Zurich, I doubt there are much better guides than Veronique. We absolutely recommend her to anyone in Zurich and would welcome the opportunity to tour with her again!!!!
Jackie StrumwasserUnited States
Veronique was very pleasant, cheerful and knowledgeable about everything in Zurich, Switzerland. Even though our flight was delayed and landed late, she adjusted her schedule to accommodate our group and still gave us an appropriate city tour.
A lovely morning tour. We got to see many hidden treasures behind closed doors that we never would have found. Very enjoyable
Veronique was wonderful! I had only a short few hours to be introduced to Zurich prior to business meetings and Veronique ensured that I accomplished all the highlights and more! Her engaging conversation made the tour even more enjoyable!
Brian SingerUnited States
Friedrich BoettnerUnited States
Bernita MirisolaUnited States
Véronique was so enthusiastic about her lovely Zurich and it made an interesting tour even more special for us. She showed us the Turler clock, an underground passage the we loved, astounding views from the Linden Park and so much more. An excellent and well though out tour!
Alison CarnwathUnited Kingdom
Very very good
Barbara v.South Africa
If taking a tour with a well informed friend in an unknown destination is more your cup of tea, then Tours by Locals is the best choice for you. Veronique was very accommodating and knowledgeable, and a perfect match for our small group of women.
Peter CochranUnited States
Veronique was wonderful. Very knowledgeable about Zurich's history and cultural landmarks. We were a family of five with kids between 14 and 8.
Annette YoungUnited States
Fabulous! Thorough knowledge of the history of Zurich. Wonderful walk and well worth it. I would recommend Veronique to anyone!! Thank you!
Pamela RoachUnited States
A thoughtful tour that combines the larger obvious sites with some exquisite local sites that only a long term resident would know about. She also interjects an understanding of the Swiss way of life and culture.
Jane OlingerUnited States
Veronique was absolutely lovely, we had a nice time touring the city with her and all the local hotspots. She was able to recommend other things to see and do without her and restaurants, we enjoyed our time with her.
Charles CrispinUnited States
My wife and I and another couple toured with Veronique through the old town and had a wonderful time. She was knowledgeable, and just a very pleasant, enjoyable person. We highly recommend her.
Sharon BromenUnited States
Veronique was charming, fun & full of wonderful information.
Veronique was great. She easily got to know our likings, our interests, etc. She did not pack the tour with dates, history and such. Just enough to place us in a certain time frame and she gave us all the important information about Zurich. She spent more time than expected with us, probably because we were asking too many questions, but she was very elegant and tolerant about it all. We loved the tour and she easily made us love Zurich the way she loves her city !
Diane HickeyUnited States
Enjoyed her tour of the city very much
Jang Don K.United States
Jose SostreUnited States
Veronique was fabulous. She was very knowledgeable, professional and very friendly. Sorry for the delay.
Terry L.Long Beach, CA, United States
Veronique was very knowledgeable about Zurich and it's history. She customized our tour for our needs. We went places that most tourists don't have an opportunity to see. We stopped for a bite to eat in a wonderful restaurant with all the Christmas trimmings with the best soup. You won't go wrong with a tour by Veronique.
Richard HochhauserUnited States
Very engaging and complete. Enjoyed the time we spent together and she covered everything we wanted to see plus lots more.
Paul KastinUnited States
Veronique was pleasant at all times and we were not unhappy with our time together though we thought her knowledge of history (thought islam was a very old religion) and her seeking out what WE might be interested in seeing was not what we'd expected. She recommended and took us for lunch after our lunch to a place historically interesting but depressing and claustrophobic which we left after we were certain she'd gone.
TOUR GUIDE RESPONSE: I am sad that you did not tell me what you were interested in when we met. I am always glad to learn about traveller's wishes! Working as a Tour Guide I try to improve my historical knowledge all along - so thank you for drawing my attention to an incorrect yeardate.
TOURSBYLOCALS RESPONSE: We are sorry about Paul´s experience and we are sure Veronique will make an effort to improve her knowledge.
We invited a few clients to this tour and enjoyed it very much. Our guide Veronique clearly went the extra mile. Even for me - Zurich born and raised I learned and saw interesting things I have not seen before - Tuerler clock, historic sewage system to name two. Veronique came across very motivated and sympathetic. Thank you!
Irwin C.United States
Veronique absolutely gets the top rating. She was knowledgeable, personable and gave us more than we could have possibly asked. Absolutely the best.
Hanna BaldaUnited States
We had a wonderful time with Veronique! She spent time with us showing us her lovely city from all different sides. She took us into place that not everyone can go into. Like a church that was a library and she had a key to it. We went into a locked side streets and saw unusually homes and history of the city. She is very good and walked a pace that we enjoyed the day exploring the city. There was four of us and we all would highly recommend using Veronique . Thanks for making the city come alive for us!
We did this tour on a day stopover in Zurich. Veronique took us thru the town and showed us many of the main sights, with detailed explanations. The pace was easy and non-rushed. Best part is she was able to take us to places that tourists cannot see--including UNDER the city in old sewer systems, and into an off-limits cathedral. Well-worth it and recommended.
James WilliamsUnited States
Veronique met us at our hotel and we walked around viewing the highlights of Zurich. She was very knowledgeable about the history of the city, the churches, and all the places to see. This allowed us an overview so that we could decide where to spend our time during the rest of our stay in the city. She was a real trooper, as it rained very hard during our tour, but she still provided an excellent tour. She grew up in Zurich, so she could provide a keen insight for guests to the city.
David B.Louisville, 40241, United States
Veronique gave us an excellent tour above what was advertised.
Roger BrislawnUnited States
Veronique was a good guide for a City tour of Zurich. She met us at our Hotel and then helped us purchase train tickets for central Zurich. She was eager to talk about interesting facts about Zurich.
Chuck StegmanUnited States
Véronique led us on a delightful and interesting walk around Zurich with stories and interesting tidbits throughout.
lovely personality, very easy to spend time with, receptive and flexible about where to tour, really listened to what we wanted, great local knowledge, showed us things we would never find alone and gave us history and insight everywhere we went. Many thanks to Veronique. We recommend tours with Veronique
Kathleen MarksUnited States
Veronique was just wonderful and she gave us a dreat intro to Zurich KAthy MArks and friends
Marilyn MentzUnited States
Veronique was an excellent guide and I would recommend her to anyone visiting Zurich.
Michael SterkelUnited States
Brady McCollumUnited States
Veronique was completely charming and took us on a lovely tour of the Old Town, showing us not only the main sights, but a few offbeat ones as well (ceiling of police station, old sewer system, interesting side alleys). She was on time (actually early) in meeting us and immediately asked us how much walking vs. resting we would like to do. We also appreciated that she acknowledged when she didn't know the answer to our question instead of trying to make something up.
George SecorUnited States
Veronique did a FANTASTIC job on this tour. she was very informative and also flexible for us to stop and have breaks when we wanted to and gave us different options along the way of what we wanted. I would highly recommend her as a tour guide and Zurich was a great city tour.
Kenneth MayhallUnited States
Very nice lady but a terrible guide. We have visited over 100 countries and have never had such a weak guide. She couldn't answer simple questions (population of Zurich?) historical dates and facts, and was disorganized. Tour was expensive and we were embarrassed to ask our friends for half. We will not book a ToursbyLocals again if she is a typical guide.
TOUR GUIDE RESPONSE: I wish you had told me in what you were interested - that way we could have changed the whole experience. I remember, that the women were listening while the men strolled behind us, chatting, not taking part at all. I didn't know how to get your Attention.
TOURSBYLOCALS RESPONSE: Mr Mayhall's negative comments not only caught Veronique by surprise but made her extremely upset. After a long thread of emails between her, her guide manager and Mr Mayhall, the situation was dealt with accordingly with all parts satisfied.
Steven SpagnoloUnited States
Veronique was very personable and knowledgeable and our tour flew by too quickly.
Barry R.United States
Veroniqu provided us with a fun and interesting tour of Zurich. Born and raised in Zurich, she could add lots of insights into the history of Zurich and the changes that have taken place over the years.
Michael MacMillanUnited States
Pretty much in all categories Veronique was 5/5. She seemed genuinely interested in my experience and went out of her way to point out very unique locations