Vijay RaghavendraUnited States
Toshi was good and helped us manuever the traims amd cable cars in Hakone. Was efficient and friendly. Minimal English.
TOUR GUIDE RESPONSE: Dear Vijay Raghavendra-sama Thank you for this comment. But I am very sorry to say that I cannot understand your rating of my guide . Regards Toshi
Toshi is an energetic and helpful guide who led us through an amazing tour of the Hakone area. He is well organized, managing to avoid most of the tourist bus visitors so we didn't waste time queuing. We had lunch a little after 2pm by agreement to avoid the large crowds. Toshi even found a restaurant with a vegetarian option for me which was great. We loved this tour and although Toshi has basic conversational English, we managed to communicate easily. His wife gave us a little gift.Highly recommended
TOUR GUIDE RESPONSE: Dear Christine Healy-sama Thank you for this mail. I wish you to visit Japan again for the good view of Mt.Fuji. Regards Toshi
TOUR GUIDE RESPONSE: Dear Montserrat Costa-sama Thank you for this comment. Please enjoy Japan more and visit again. Regards Toshi
Patricia EaganUnited States
Lovely man and a really lovely day. Mount Fuji was gorgeous and our guide knew just where to see it. Excellent day.
TOUR GUIDE RESPONSE: Dear Patricia Eagan-sama Thank you for this mail. I wished you to enjoy more matters but Mt.Fuji was so much good. Please visit Japan again in future. Regards Toshi
Nina CharnleyUnited States
If I could give 2 ratings here, I would probably give Toshi a 4 for logistics and getting us from place to place, while the 2 is reflective of our inability to communicate with him and get our questions answered, due to his difficulty with the English language . While we were able to use Toshi to get us from our ryokan to the tour boat and then onto the tram and back to Hakone, we got very little if any additional information. We ended our tour early to go off alone and make it back to our ryokan alone.
James HayesUnited States
Toshi helped us with the logistics of complicated travel in Hakone National Park. He was pleasant to work with.
TOUR GUIDE RESPONSE: Dear James Party-sama. Thank you for this mail. Please visit Japan again. Regards Toshi
Baher FoadUnited States
Toshi was prompt in answering my e mail and modified the tour to our wishes. He was waiting for us at the train station with a sign. The route that he chose was excellent and he was caring, polite and professional. He did not push things on us but explained what we can see and followed what we wanted. We were fortunate in having good weather and the scenery was gorgeous as we went up the mountain and rode a ship in the lake. The lunch buffet style was very good. I highly recommend Toshi a kind gentle man
TOUR GUIDE RESPONSE: Thank you for this comments. Please enjoy Japan more.
Brian WebberLos Angelesq, CALIFORNIA, United States
Toshi is the sweetest guide you can imagine. He has more energy than my 3 teenagers combined! We were impressed by our amazing round trip trip of the Hakone Region. Toshi's English is very good and he is knowledgable - he is also savy like knowing when/how to get us our of long wait times. I highly recommend him!
TOUR GUIDE RESPONSE: Thank you for this comment very much. Please enjoy Japan more and visit again in future. Regards Toshi
Sonya GardinerUnited Kingdom
We had a fantastic day with Toshiyuki. He replied to all of our emails very promptly so we could make arrangements. He met us at our hotel and was very kind with a professional manner, he even gave each of us 'hand warmers' from his wife as it was a cold day. It was wonderful to be led to all the important spots in Hakone with ease, without having to work out logistics - we went on the cable cars to see the best views of mount Fuji, a boat ride across lake Ashi and to the kuzuryu shrine. Thank you Toshi!
TOUR GUIDE RESPONSE: Thank you for this recommend. I wish you to visit Japan again and enjoy your tour in Japan. Regards Toshi
Howard GreilsUnited States
TOUR GUIDE RESPONSE: Thank you for this comment. Please keep your good experience in Japan. Regards Toshi
I really enjoyed the sights and commentary that Toshiyuki provided.
TOUR GUIDE RESPONSE: Thank you very much for comments . I will do my best in future. Regards Toshi
Karen R.United States
We had a fabulous tour of the Hakone area with Toshi. He expertly guided us from our hotel to the cable car, the ropeway, the boat tour and the bus ride back home. We didn't have to think about how to connect all the types of transportation so we had plenty of time to enjoy the views of Mt. Fuji. Toshi was very pleasant and took some great pictures of our family.
TOUR GUIDE RESPONSE: Thank you for this comments. I am very pleased that you enjoyed Hakone area. Please enjoy Japan more and visit again in future. Toshi
Christiaan M.United States
We had a wonderful day with Toshi as he showed us around beautiful Hakone and surrounding areas. Toshi explained a lot of the history of the area and provided us access to the historical sites. Thank you, Toshi, for a great expierience.
TOUR GUIDE RESPONSE: Thank you for this comments. Please visit Japan again for enjoying many other enjoyable spots, Regards Toshi
Toshiyuki was nice guide. We all totally enjoyed the day with you had seen and did most of highlights of his home town of Hakone. A day to remember in our heart. Would recommend to any body who look for a tour guide in Hakone. Thank you for a little gift too!
TOUR GUIDE RESPONSE: Thank you for this mail. I want to contribute to the enjoyable trip experience in Japan in future. Please visit Japan again. Regards Toshi
Annabelle FletcherUnited States
Toshi-san was amazing! He gave us great tours and showed us a mix of popular Hakone spots and some hidden gems in the area. He met us at our hotel in Hakone on time. Despite the Hakone ropeway being closed and the weather being windy and cloudy, he still managed to work around those limitations and show us around the area. His English is also very good! It didn't feel like there was a language barrier at all during the tour. We had an amazing time and can't recommend him enough! Thank you Toshi-san!!
TOUR GUIDE RESPONSE: Dear Annablle-sama Thank you very much for this recommmendation. Please visit Japan again for enjoying Hakone area on a good weather and enjoy many spots in Japan.
Adelina CabreraUnited States
Me & my sister enjoyed our time with Toshiyuki. He showed us around Hakone & shared its history with us. There was no way we would manage this trip without his guidance. We were able to enjoy the trip without worrying about maps & timetables. Toshiyuki had everything planned out according to our site requests.
TOUR GUIDE RESPONSE: Thank you very much for your comments. I am very pleased to contribute to good experience in Hakone. Please visit and enjoy Japan again, I wish for your good life. Regards Toshi
Steven GreenUnited States
Toshi met us at our hotel in Hakone Gora on time and managed all the logistics of our tour perfectly. He knew exactly when we needed to proceed to the next location and made sure we saw all the important places. He was flexible to meet our interests, spoke good enough English for all the logistics and general information. He was a delightful tour guide and he really helped us get acquainted with the area. We definitely would have missed some highlights without his help. We highly recommend Toshi.
TOUR GUIDE RESPONSE: Dear Steven Green Party-sama Thank you very much for your comment. I will do my best for travelers to Japan from now on. Please visit Japan again and visit many enjoyable spots again. Good luck. Regards Toshi
Not very good at all. His English was very poor and manner quite abrupt. Would not recommend him.
TOUR GUIDE RESPONSE: I am very sorry for you. But, I cannot understand why you are so much angry. The weather was not good and the rope way was stopped, and so you cannot visit the best spot of Hakone. I think I tried for your good experience and asked for your wishes and followed you. Please let me have another chance for you. Regards
Toshi was very good. He had a lot of knowledge about the local area and made our visit much smoother than it otherwise would have been.
TOUR GUIDE RESPONSE: Thank you very much for your comments. I willl do my best for enjoyable stay in Japan.
Mr Toshi was an excellent guide. We wouldn't have seen half of what we did without his expert guidance. Fantastic tour. We would recommend him to anyone.
TOUR GUIDE RESPONSE: Thank you very much for this comment. I will do my best from now on and would like to contribute to good experience of foreign visitors to Japan.
Phillip ChinTwp of Washington, NJ, United States
Toshiyuki was very helpful and showed us many sights using the public transportation in the area despite the poor weather we had. Top notch guide and very personable.
Samantha RomanykUnited States
Tosh-san was an amazing tour guide! We were able to see the sights in Hakone including the local shrine and shops, and the original road from Kyoto to Japan, as well as the listed tour itinerary. Toshi-san was extremely knowledgable and conveyed many historical facts to us along the tour. This was worth every penny.
TOUR GUIDE RESPONSE: Dear Samantha Romanyk-sama Thank you for this mail. I am very pleased to have a chance of your enjoyable tour in Japan. Please visit other interesting spots in Japan again. Good lucks again. Regards Toshi
Pratik PatelUnited States
Mr Toshiyuki is a very nice man. He was very helpful with the babies. There were something things closed that was not in his control. We had an issue with pricing that was not clearly stated, but that was resolved satisfactorily once we got back from the trip. I would rate this 3.5 if possible (but doesn't let me). We took 3 other tour by locals tour, and they were all spoke excellent English, but we had a hard time with understanding him, and that is why I take 1.5 stars off.
TOUR GUIDE RESPONSE: Dear Pratik Thank you very much for your comment. I will do my best if I can have another chance in the future. Payment was sorted out after with Tours By Locals, sorry for the confusion. Regards Toshi
TOURSBYLOCALS RESPONSE: The customer has been reimbursed for the transportation cost that was not mentioned prior to booking. In regards to the guides spoken English, after speaking with this guide numerous times, we feel confident in his English language skills and guiding ability.
Lucille T.United States
Very friendly and helpful.
TOUR GUIDE RESPONSE: Thank you very much for your comment. I will do my best next time again. Regards Toshi
Joel LiebowitzUnited States
A friendly guide with a great attitude but somewhat limited in English. Did not seem to know the area as much as we hoped. We hired a taxi and driver for the day which was fortunate because the taxi driver knew the area intimately and showed us many sights we would not have seen otherwise. The guide picked a relatively expensive restaurant without consulting us.
TOUR GUIDE RESPONSE: I am very sorry for misunderstanding your wishes. I will do my best at the next time.
Mr. Toshi was very prompt in meeting us. It was a very relaxing tour since we took the bus for an hour and then walked a bit and then took the pirate ship to cross the Lake Ashi. Too bad we did not see Mt. Fuji. We were satisfied with the tour and enjoyed it. In the end, it was very nice of him to bring us back to the station to take our train back to Tokyo.
TOUR GUIDE RESPONSE: Thank you for this comment. I am very pleased that you enjoyed Japan. Please visit Japan again. Regards Toshi
Delightful man, easy to find at station - sign in hand. Sprightly in walking. Timed it perfectly to different modes of transport. Weather was kind, a perfect day. Delicious lunch. Happy customers!
TOUR GUIDE RESPONSE: Dear Louise Boyd-sama Thank you for kind comment on my tour. I will do my best in future. Regards Toshi
Carey de VeneciaPhilippines
Toshiyuki was very friendly and knowledgeable. He was able to adjust to all our need to do stops and pictures. Definitely a wonderful experience.
TOUR GUIDE RESPONSE: Thank you very much for this comment. Please visit Japan again and I want have another chance of contributing to your enjoyable stai in Japan.
Linda HoldwayUnited Kingdom
Toshi was the perfect gentleman and was waiting for us promptly. Unfortunately the volcanic activity disrupted our planned itinerary and we felt a little disappointed with our alternative day - luckily Mt Fuji was in glory as were the hotel gardens which gave us some lovely pictures.
Robert FisherUnited States
TOUR GUIDE RESPONSE: Tank you very much for this comment. Please visit Japan again and have a more enjoyable stay.
Keith B.Sandy, UTAH, United States
Very helpful Punctual and polite Knowledgable about the area Made accommodations for changes in the pickup site and places to visit since we were staying at the Hotel Green Plaza
TOUR GUIDE RESPONSE: Thank you very much for this comment. Please visit Japan again and have more enjoyable stay.
le Cho ShuMalaysia
A good tour guide, we enjoyed very much the tour to Mt fuji.
Angela GeoffrionUnited States
Toshi is terrific - you could tell that he had great love and pride for his country. He spoke very good English - no problems. He constantly looked back to be sure we weren't lost. ;-) We asked about something that was not offered on the trip, and not only did he take us there, he took us around the place, then brought us back to the rail station afterwards. With past experience (not Tours by Locals), guides usually just give brief directions then say 'Bye-Bye", so I was happily surprised. Thanks!!
TOUR GUIDE RESPONSE: Dear Abgela-sama Thnk you for this comments. Please visit Japan and have a good time in Japan.
Debby PageUnited States
TOUR GUIDE RESPONSE: I am very sad that you did not enjoy my tour so much. The weather was not so good and you could not enjoy good views of Mt.Fuji. I wish you to visit Japan again.
Andy MogelofUnited States
Toshi sent us the train number and departure time and was awaiting us at the station. He had the day well organized. We visited the Mt Fuji area and had all the views except the peak of the mountain due to weather. The sights were amazing! He had a lot of history of the region to tell us. This was an excellent way to visit this area of japan.
TOUR GUIDE RESPONSE: Thank you for this comment. I am sorry for this delay of my comment. I will do my best for enjoyable stay of foreign people in Japan. Thank you again.
Mohamad Adif MahmudMalaysia
Toshi is very helpful and informative about Hakone and surrounding area. He will explain everything and questions posted to him. As he know everything, it make my family trip more interesting including my wife and kids. He is friendly with kids. The best thing about him, my schedule will be adjusted based on the members age and capabilities, that is good for us who travels with small kids. I won't hesitate to recommend Toshi as tour guider for those who like to know Hakone in details.
TOUR GUIDE RESPONSE: Thank you very much for this comment. I will do my best for every tourist to Japan. Please have an enjoyable life. Regards Toshi
Patricia VileUnited States
TOUR GUIDE RESPONSE: The travel circumstances differ according to the conditions of the circumstance, such as crowdness, weather, transportation or other items. But we are entitled to our own opinion, anyway, I will do my best in future. Thank-You for your comments.
Mom and I had a great time with Toshi-san who brought us around Hakone, and the surrounding area. We really appreciated how our tour guide met us at the hotel lobby (a certain distance from our destination) early in the morning because we couldn't navigate the complicated train system on our second day in Tokyo. Toshi-san is very knowledgeable, and made every part of the trip interesting-from the train ride to the ropeway, Edo checkpoint visit and ship ride. Thank you so much for your tour, Toshi-san!
TOUR GUIDE RESPONSE: Thank you for this kind comment very much. I wish you enjoyed your tour in Japan and would like you vo visit Japan again. Good luck. Regards Toshi
Milton BirdwellUnited States
Toshiyuki-san met us promptly at our hotel as arranged. His wife drove us from the hotel to the ropeway station to begin our journey. Toshiyuki-san was very knowledgeable of the area, and provided insight as to the history of the area, statistics regarding the ropeway, etc. He was extremely friendly, and we had no difficulty in communicating.
TOUR GUIDE RESPONSE: Thank you for this comment. Please visit Japan again.
Toshi was so nice to the group and he presented us the best from Hakone. Even with the rain he helped making the day a better day. He shared information about the place and was always making sure we had a nice day. We loved the japonese cakes! Thank you!
TOUR GUIDE RESPONSE: Dear Nidia Afonso-sama Thank you for this mail very much. I am also disapointed at the bad weather, but I am very pleaed to read your kind comment. Please visit to Japan again and enjoy more. Regards Toshiyuki O.
Rogene MartirenaUnited States
TOUR GUIDE RESPONSE: Thank you very much for your rating. I will do my best every time. Please visit Japan again.
Toshi was very friendly, full of information and we had a great day out with him. He looked after us really well. thank you!
TOUR GUIDE RESPONSE: Dear Margaret-san Thank you very much for your kind comment. I will do my best at any chance in future. And good luck for your trip from now on. Best Regards Toshiyuki O.
Stephen Fairs-HallCayman Islands
Toshi is to Harkone what ToursByLocals guide Kenji is to Tokyo. Excellent English, full of facts and deceptively fast on his feet. His politeness reached a peak when he suggested that my wife and I should wait inside the cable car terminal while he stood in the long long queue outside in the freezing cold! With his sense of humour we could understand why he and Kenji are friends and I would like to hope we are their friends too. If visiting Hakone and you get the chance use Toshi's services.
Our guide Toshi-san was great! A very nice and considerate tourguide..taking into accounts all our needs and requests and very helpful too. Highly recommend this tour to all who wishes to do Hakone & Mt Fuji!
TOUR GUIDE RESPONSE: Dear Veronica Wong-san Thank you very much for your kind comment. I will do my best if I can have a chance of guiding you again. Please enjoy your trips in future again. Best Regards Toshiyuki O.
TOUR GUIDE RESPONSE: Many thanks for your kind rating. I will do my best every time and would like to contribute to enjoyment of tourists to Japan. Best Regards Toshiyuki O.
Susan NganHong Kong
Toshi is knowledgeable, approachable, and welcoming... and very willing to answer all the questions we have asked him about Japan, even if it was irrelevant to the tour location. Toshi-San is very warm hearted and it was an experience to interact with someone native from Japan, and to give us a tour of your country. Thank you for your service, we will definitely contact your company for your service again when we visit Japan in the future. Warm Regards, Alice.
TOUR GUIDE RESPONSE: Dear Susan-san Thank you very much for your kind comment, though it was regrettable that you cannot enjoy seeing Mt.Fuji. Please visit Japan again. Best regardsToshiyuki O.
Jonathan TenanUnited States
Our guide was fantastic! He had great knowledge of the route, the history, and was extremely kind and helpful. Highly recommended!
TOUR GUIDE RESPONSE: Dear Jonathan Tenan-san Thenk you very much for your kind comment. This encourages me very much and I will do my best if I can have any chance of guiding foreign people. Best Regards Toshiyuki O.
We had a wonderful day with Yoshi who was very knowledgeable about the area and spoke very good English. I can highly recommend Yoshi and we will definitely arrange for him to be our personal guide on our next visit to Japan (which is a fabulous place to visit). Lisa
TOUR GUIDE RESPONSE: Thank you very much for your kind comment. I would like you to have a more exciting experience when you visit Japan again. Best Regards Toshi
Christopher ProutUnited Kingdom
We had a great day out with Toshi. I had a broken knee so he tailored the trip so there was not too much walking or climbing. It was great having him there to add additional information to what we could have seen ourselves. The weather was perfect and we got to see Mt Fuji from several different points
TOUR GUIDE RESPONSE: I am very glad to hear that yoiu really enjoyed Japan. Please visit Japan again.
Jill ClayUnited Kingdom
What a wonderful man! Beyond helpful and planned the day to perfection. Very highly recommended
TOUR GUIDE RESPONSE: Thank you very much for this kind comment. This comment encourages my effort for contributing to enjoyable stays of visitors to Japan.
Orna AzulayUnited States
The tour guide was very kind and accommodating to us and our two children. We learned a lot and enjoyed the sites. We highly recommend the tour and the guide.
TOUR GUIDE RESPONSE: I am very relieved to read this comment as the weather was not so good for viewing Mt.Fuji. I would recommend you to visit Japan again and have other chance of finding more enjoyable attractions of Japan. Anyway, many thanks for your kind comment.
With four adults and two children under 10 it was always going to be difficult to get a guide who could connect with everyone in our tour party. Toshi being the true professional ensured everyone in our tour party were able to get as much information as possible about the beautiful Hakone Area. My son was enthralled with the explanation of the trains and my wife and I loved the way Toshi explained the history of Hakone. Toshi was able to shorten our tour so we could meet our train. Toshi is the best!
It was a pleasure to meet Mr Toshiyuki , he was very friendly, knowledgeable and a delightful gentleman. A great day was had all.
TOUR GUIDE RESPONSE: I am sure they can enjoy Japan's most polular singhtseeing spots. But, I am somewhat warried that the transportaion schedule was so good this time.
Carol GrochocinskiUnited States
Toshiyuki was friendly and knowledgeable. However, there were some gaps in attention to detail. The business card he distributed had the wrong mobile number (it was his wife's). The museum at Ueno which was the last stop on the tour is closed on Tuesday's, and he wasn't aware of that, so the tour had to end early without visiting one of the key attractions.
TOUR GUIDE RESPONSE: Thanks for your comments. The Museum is usually closed on Mondays, but the closed day is extended to the next day when it is holiday, and I have to admit that I missed this change. On the tour I explained this to my guests and they agreed to my proposal for visiting Akihabara instead. It was my impression they enjoyed this very much (even more than they would have had we gone to the museum) because Akihaba town is more and more popular among young visitors.