Karin LevesqueUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Gia CreceliusUnited States
We had a lovely tour. The itinerary was very clear and the highlight of our day was the fire ceremony at the Buddhist temple. We appreciate Susumu-san's thoughtfulness in putting together the itinerary with four children. This was our first time in the Tokyo metro and he did a wonderful job keeping us together and safe and giving us the confidence to use the public transportation system. The children enjoyed the experience and learned about Buddhist temples and Shinto shrines. Thank you Susumu-san.
TOUR GUIDE RESPONSE: Gia-san, Thank you very much for your comment. I am glad to hear that you enjoyed the tour. Regards, Susumu
Bernard FriedmanUnited States
We had a wonderful time visiting Nikko and highly recommend our guide. He was very knowledgeable, attended to all the details of our travel and made the tour a great experience. What more could you ask for.
TOUR GUIDE RESPONSE: Mr. and Mrs. Friedman, Thank you very much for your comment ! Thank you very much for forgiving my mistake ! Thank you. Yoshy.
Matt BrunerUnited States
Susumu san was a wonderful guide. My daughter and I really enjoyed out time with him!
TOUR GUIDE RESPONSE: Matt-san, Thank you very much for your comment. Best regards to Hanna san, too. Susumu
Heidi CanarelliHenderson, NV, United States
TOUR GUIDE RESPONSE: Heidi-san, Thank you very much for your comment. And thank you very much for your gift. I hope you enjoyed your Easter Holiday with your family. Thank you. Regards, Susumu Y.
Heidi CanarelliHenderson, NV, United States
Heidi CanarelliHenderson, NV, United States
Ronald InouyeUnited States
Yoshi was very accomodating and helpful in getting us from place to place. I think his walking pace is a little too fast in general. Also, when he has something to say, he should make sure everyone is stopped and can hear his comments and info.
TOUR GUIDE RESPONSE: Thank you very much for your advices. YOshi.
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review.
Ronald InouyeUnited States
See previous comments.
Philip SpencerUnited States
Terrific and helpful. "Yoshi" was incredibly thoughtful, and a good communicator throughout the process. He tailored the day to our needs and was flexible and pleasant throughout the day. We'd highly recommend him and the short tour.
TOUR GUIDE RESPONSE: Philip-san, Thank you very much for your comment. I hope your experience in Japan will become a good memory. Please visit Japan again. Best regards to your family, too. Thank you. Susumu Y.
Scott DicksonUnited States
Susumu (or "Yoshi" as he also goes by) really added a lot to our short stay. He's a kind man and he made the city of Tokyo feel inviting, not to mention considerably less daunting as we attempted to navigate the public transit system. I appreciated some of the tidbits of information he provided on the city around us as we moved through it, adding greater insight into what we were seeing. The itinerary he selected for us was very thoughtful and reflected our interests perfectly! Highly recommend him!
TOUR GUIDE RESPONSE: Scott-san, Thank you very much for your kind comments. Please visit Japan again, endless discovery ! Best regards to your wife and your son, too. Thank you. Susumu Yoshi.
Michelle GaudetUnited States
Susumu is an excellent guide and it is with great confidence I give him 5 stars, He is kind, speaks excellent english, and extremely informative. He made our tour both interesting and entertaining for my husband and I and our three children. Please do not hesitate to book any of his tours. You will not regret it. He is one of the best parts of Japan. Thank you.
TOUR GUIDE RESPONSE: Michelle-san, Thank you very much for your comment. I was extremely happy too. I was deeply impressed by your warm and heartful family. Thank you very much. Japan, endless discovery ! Please visit Japan again. Susumu.
Roberto EsprecionKent, WA, United States
Susumu was a great guide who was very knowledgeable about the places we visited. He gave us a bit of history and culture on Japan. A very nice guide to show you the city.
TOUR GUIDE RESPONSE: Roberto-san, Thank you very much for your comment. Best regards to your family, too. Susumu Y.
Daniel PeraltaUnited States
Susumu-san is an excellent guide. He's knowledgable, patient, and very considerate. I've hired him two years in a row. During a half-day city tour he took us to a buddhist ceremony that was fascinating to watch. It was perfect for a Sunday morning. Susumu-san also introduced me to Shinjuku-goen - a peaceful park in the middle of bustling Tokyo. I know I'm in good hands with Susumu-san as my guide.
TOUR GUIDE RESPONSE: Daniel-san, Thank you very much for your comments. I am happy to hear you enjoyed the tour in Kamakura and Tokyo. Japan, endless discovery. Please visit Japan again. Best regards to your cousin and friend, too. Thank you. Susumu Y.
Daniel PeraltaUnited States
I often like to do spontaneous things like shop or photograph a garden or park. Susumu-san is very flexible and doesn't make you feel bad when you want to unexpectedly change the itinerary a little. That is one of the things I really appreciate about Susumu-san. If you need a guide in Tokyo, I highly recommend Susumu-san.
Mark HamiltonUnited States
TOUR GUIDE RESPONSE: Mark-san, Thank you very much for your comment. And best regards to your wonderful sons, too. Best regards, Susumu Y.
Polly OsborneUnited States
TOUR GUIDE RESPONSE: Polly-san, Thank you very much for your rating. And thank you very much for your souvenir. It is very cute and will become a good memory. Thank you. Regards, Susumu Y.
Barry G.United States
Yoshi gave us an interesting and informative half day tour in Tokyo. We had asked him to include the Fish Market and he did. He took us to a Buddhist service in a less touristy part of Tokyo and that was very interesting. Even more importantly we were the only tourists there and that was wonderful.
TOUR GUIDE RESPONSE: Barry-san, Thank you very much for your comments. I am happy to hear that you enjoyed the tour. Thank you.
Bill GoldUnited States
Dale G.United States
TOUR GUIDE RESPONSE: Dale-san, Thank you very much for your comment. Please visit Japan again to enjoy the 'endless discovery'. Thank you. Regards, Susumu Y.
Laura KastnerUnited States
Like any sophisticated gentleman, Mr. Susumu is polite to the extreme. Ask him questions and you will find that he is willing to plumb the depths of his knowledge and sate your curiosity on every topic from Shinto traditions, to monk marriages, to Japanese gardens. Enjoy him. We did.
TOUR GUIDE RESPONSE: Thank you very much for your comments. I also enjoyed the tour with you and your husband. Thank you. Best regards to your husband, too.
We thoroughly enjoyed the tour that Susumu prepared for us. My mother requested to visit temples and shrines and our first stop was very memorable as we were able to attend a special ceremony and receive blessings. She also wanted to shop for particular items not found in the usual souvenir stores and Susumu was able to find the shops for these. He was very knowledgeable on culture, history and various matters and was very fluent in English. Thank you Susumu for a great tour.
TOUR GUIDE RESPONSE: Ana-san, Thank you very much for your comments. I'm very happy to hear you and your mother enjoyed the tour. I hope you visit Japan again. ' Japan, Endless Discovery!' Thank you. Best Regards to you and your mother! Susumu Y.
Geoffrey LordUnited Kingdom
Met exactly on time, navigated us around efficiently and was a mine of information. Excellent!
TOUR GUIDE RESPONSE: Geoffrey-san, Thank you very much for your comment. Please visit Japan again. 'Endless Discovery'. Thank you. Susumu Y.
Robert MarinelliUnited States
Even before we met, Susumu sent an informative email. He was precisely on time to start the tour, and took us to a very interesting temple service that we would never have known about. We had a good chance to ask many questions about Tokyo and he was extremely informative and gave us lots of interesting history and cultural insights. In addition, Susumu took us to a special shopping area which we would have had difficulty finding ourselves. Summary: Outstanding tour guide.
TOUR GUIDE RESPONSE: Robert-san, Thank you very much for your comments. I am very happy you enjoyed the tour. Please visit Japan again. Japan, Endless Discovery. Best regards to your wife, too. Susumu Y.
Enrique CastilloUnited States
Susumu was very professional, knowledgeable and took us to the best sushi experience! Kudos to Susumu.
TOUR GUIDE RESPONSE: Enrique-san, Thank you very much for your comment. Best regards to you and your group. Thank you.
Alma WiegandUnited States
Yoshi picked us up promptly, showed us the plan for the day, and suggested a brief detour to see a fire ceremony at a local Buddhist temple. It was not on the tourist track and was very interesting. Throughout the day, Yoshi did an excellent job of explaining what we were seeing, navigating the Tokyo subway system with us, and being very attentive to our needs and wishes. He was very knowledgeable and spoke great English. I highly recommend him as a guide.
TOUR GUIDE RESPONSE: Alma-san, Thank you very much for your comments. Please visit again to " Japan, Endless Discovery ". Regards, Susumu Y.
excellent guide full of local knowledge very helpful and kind he devoted his time fully in sight seeing we got lots of info smiling face we are happy to choose him and feel very satisfied five + star rating
TOUR GUIDE RESPONSE: Bhaskarbhai-san, Thank you very much for your comments. I'm very glad you enjoyed the tour. Thank you. Best regards to your wife, too. Susumu Y.
Rogene MartirenaUnited States
Susumu was amazing. We learned so much about the history and the sites of Kamakura
TOUR GUIDE RESPONSE: Rogene-san, Thank you very much for your comment. Best regards to your friend, too. Susumu Y.
Susumu-san was my guide and interpreter for a tour of Saitama's "shutoken gaikaku hōsuiro", known to urban explorers as the "G-Cans" system, a large underground infrastructure project I wanted to photograph on my first visit to Tokyo. Susumu-san was professional, friendly and knowledgeable, customising the tour to suit my requirements and assisting with the logistics of getting to and from the facility, as well as translating Japanese to English when needed. I highly recommend him as a guide!
Shelley DianeUnited States
A full day of exploration with a great guide. I learned so much and the area is an amazing day outdoors.
TOUR GUIDE RESPONSE: Shelley-san, Thank you very much for your comment. I also enjoyed the tour with you. Thank you. Regards, Susumu Y.
Susan S.United States
Susumu was very organized and professional. He worked with us to design the itinerary we desired. While we were on trains and buses, he took out visual aids to explain the history of Japan and Kamakura so we would have more insight into the things we were seeing. When we had extra time at the end of the tour, he added a site that was near our transportation back to Yokohama.
TOUR GUIDE RESPONSE: Susan-san, Thank you very much for your comments. Kamakura in the snow is very unusual. I hope you enjoyed the tour. "Japan. Endless Discovery." Please visit again! Thank you. Susumu Y.
The tour was very interesting and enjoyed by everyone in the group. Yoshi was a very helpful and informative guide..
TOUR GUIDE RESPONSE: Thank you very much for your comment. Maree san, I hope you got well soon.
Robin deWolfeUnited States
My daughter and I had the pleasure of spending the day with Susumu, in Kamakura. He came prepared to explain the history and the geography. Even though, he had an itinerary to follow, he was flexible. We wanted to go to the beach before seeing the Buddha and before you knew it, we were walking , collecting shells, on the beach, and he even saved a stingray, which had been stranded. We learned and saw a lot. I wanted to take him home!
Gordon WoganUnited States
Thank you Mr. Susumo for our afternoon tour to Kamakura, it was very interesting and we enjoyed it very much. I appreciate your interest in always getting the best spot for me. Best regards
TOUR GUIDE RESPONSE: Michele-san, I'm very happy that you enjoyed the tour. And thank you very much for your beautiful gift! Best regards to your husband. Thank you. Regards, Susumu Y.
Anna TalloUnited States
Yoshi was a fabulous guide! He created a tour including everything we wanted to see. It was perfect. I would recommend him one thousand times over.
TOUR GUIDE RESPONSE: Anna-san, Thank you very much for your comment. I'm very happy you enjoyed the tour! Japan, endless discovery. I hope you visit Japan again. Thank you. Regards, Susumu Y.
Ed KoshinskiUnited States
Yoshi was a great host and tour guide, we would recommend him to everyone
TOUR GUIDE RESPONSE: Thank you very much for your comment. Please give my best regards to Doug-san and his friend. Thank you. Regards, Susumu Y.
Christopher Z.United States
Susumu was a remarkable tour guide. He was punctual and precise with the tour we agreed upon before arriving in Japan. During the tour, he made sure we had an opportunity to see and do everything we possibly could within our allotted time. Susumu is very knowledgable in Japanese history and culture. His English is excellent too! Don't hesitate booking a tour with Susumu... it'll be your best opportunity to see Japan. Highly recommended!
TOUR GUIDE RESPONSE: Chris-san, Ryan-san, Thank you very much for your comments. And thank you very much for your souvenir. I was really surprised at your "Magic". I also enjoyed the tour with you. Thank you. Regards, Susumu Y.
I was very disappointed with this experience. I don't feel like I got my money's worth on this tour. The guide was always in a rush for time considering we paid for 8 hours and didn't ask for a lot in return. There were several occasions where we were mislead by either his haste or lack of knowledge. Examples of this were his recommendation of the pass purchased for the public transit. Another was his choice of lunch restaurant. Overall I would say I didn't get what I was expecting.
TOUR GUIDE RESPONSE: It's really a pity that you didn't enjoy the Kamakura tour. We exchanged mail many times after your booking of Tokyo one day tour. And we finally decided to change the tour to 7.5 hour Kamakura tour. As for a pass, I didn't recommend a subway pass, because we went out of Tokyo to Kamakura. Suica card is covenient but not profitable. As for lunch, you chose that Sushi restaurant among others. I thought your sons, husband and you enjoyed the lunch very much. But I feel very sorry you were disappointed.
TOURSBYLOCALS RESPONSE: After going through the pre-booking email communication between the customer and the guide, I couldn't help noticing that Susumu clearly informed the customer of the transportation and other details of the tour, he also sent the customer a detailed program of how the tour would be.
Susumu was a great guide. The highlight was the buddism ceremony which I got to attend. He changed the itinerary to suit me on the day and was good at explaining the Japanese history and culture!
TOUR GUIDE RESPONSE: Kirsten-san, Thank you very much for your comments. Please enjoy your stay in Japan. Thank you. Regards, Susumu Y.
Darrell WhatleyUnited States
Susumu was prompt and knowledgeable. He even emailed to correct a statement he made incorrectly about Edo Castle. However, as most Japanese we meet, his personality was very bland and it was a little hard to carry on a conversation with him. Do not feel that language was the issue. He ended the tour early by about an hour to hour and a quarter and then sent us on our way by taxi with our approval. Made us feel like we did not get our full value for the tour. His assistance did make our day go well.
TOUR GUIDE RESPONSE: Darrell-san, Thank you for your comments. We visited all scheduled places and at the last destination, your wife looked very tired and did not come up to the top of Tenshudai (Remains of the main tower). We had to walk 1 mile more to take trains back to your hotel. So, I recommended to take a taxi to your hotel which is located closer from the East garden and to save your time. Thank you for your comments. I will reflect on the tour. Regards, Susumu Y.
Glen SugiyamaUnited States
Susumu deserves 5 stars! He is an excellent guide with very good English and a very strong wealth of knowledge. We enjoyed our trip to Nikko with him a lot.
TOUR GUIDE RESPONSE: Glen-san, Please visit Japan "Endless Discovery" again. Thank you very much for your gift! Susumu Y.
Satoshi MukadeUnited States
Great deep knowledgable tour. We really enjoyed. Thank you very much!
TOUR GUIDE RESPONSE: Mukade-sama, Thank you very much for your comments. I also enjoyed guiding you and viewing cherry blossoms in full bloom. Thank you again and please give my best regards to your customers, too.
Had a full day and very glad we booked Sumu as we found Tokyo very difficult since so few people speak English. The highlight of our day was attending a service at a temple--the drums, shell horns and chanting was educational and unexpected. We were taken to several interesting areas of the city by subway which cut down on travel time. We enjoyed our time and appreciated Sumu's guidance.
TOUR GUIDE RESPONSE: Christy-san, Thank you for your comments. Regards, Susumu Y.
Susumu,was a excellent guide,he took me to the major points in Tokyo,that my time would allow in 5 hours. Along the way he would give the history which was great and could answer my questions. I would not hesitate to recommend him to my friends or anyone else.
TOUR GUIDE RESPONSE: Alice-san, Thank you very much for your comments. Next time, please stay longer in Japan and enjoy "Endless Discovery". Regards, Susumu Y.
Susumu was very knowledgeable, friendly and informative. He spoke great English and was waiting when I arrived at the airport and even waited at the train station until the train left when I returned to the airport! I would give this tour a 4 out of 5. Many areas we went to were great to see, but closed as I was in Tokyo early on a Sunday. This was in no way Susumu's fault, however, I wish that the tour was perhaps modified a bit to accommodate the day and time that I was visiting.
TOUR GUIDE RESPONSE: Thank you very much for your comments. Early morning stopover tour is very difficult. Please visit Japan again and enjoy daytime Tokyo. Thank you. Susumu Y.
Sheldon FeinsteinUnited States
Susumu spoke great English, he made the most of our short visit. Excellent
TOUR GUIDE RESPONSE: Thank you very much for your comment. Please stay longer next time and enjoy "Japan Endless Discovery". Thank you. Regards, Susumu Y.
William YoungUnited States
Susumu made perfect plans and kept us to the pre-determined schedule. He was very informative. Overall, a great short visit to Tokyo. It was perfect for our layover.
TOUR GUIDE RESPONSE: Thank you very much for your comments. Please visit Japan again, "Endless Discovery" ! Thank you again. Susumu Y.
Thomas ViskaUnited States
Susumu was the best guide! I let him plan the day and he selected the perfect combo of spiritual aspects of Japanese culture, as well as all the modern culture Tokyo has to offer. He was very pleasant and spoke perfect English. He even brought a folder of information he shared with me before arriving to our destination. I would highly recommend Susumu~san.
TOUR GUIDE RESPONSE: Thomas-san, Thank you very much for your comments. Please visit "Japan Endless Discovery" again. Regards, Susumu Y.
Our trip to Nikko was absolutely perfect. Mr Susumo Y. was not only knowledgeable about Nikko but was also very informative about the culture, religion and history of his country. He was highly professional and well organized. Thanks to him, we have been able to understand and see some hidden aspects of the country. Mr Susumo Y. is a high quality guide and we would definitely recommend him.
TOUR GUIDE RESPONSE: Angelique-san, Thank you very much for your comment. It was a pleasant trip for me with you and your mother. Please visit Japan again. "Japan, Endless Discovery!" Thank you again. Susumu Y.
Thomas ViskaUnited States
Jeffrey HumphreyUnited States
Susumu-san was a pleasure. Patient, knowledgeable and easy to spend the day with. He and I enjoyed the beauty and history of Nikko, and the day was special. His English is nearly perfect, despite the modest self-description on the website. I look forward to another tour with him someday.
TOUR GUIDE RESPONSE: Jeffrey-san, Thank you very much for your comments. I enjoyed the tour with you, too. How was that big festival? I hope you enjoyed that, too. Please visit Japan again and enjoy its endless discovery! Thank you very much again. Susumu Y.
Todd BrandtmanUnited States
We had a wonderful time on our stop over in Japan. Susumu is extremely conscientiousness and was very aware of our tight timetable. We saw as much of Japan as possible in such a short time.( about 4 hours ) He gave us a lot of historical background and answered all our questions. He made sure we were safely back at the airport in time to deal with the long check in and security lines. Please let him know how much we appreciated him.
TOUR GUIDE RESPONSE: Todd-san, Thank you very much for your comment. Please visit again for "Japan Endless Discovery! ".
Ali AlizadehUnited States
Susumu was kind, punctual, professional and knowledgeable about all aspects of our interest. In addition, he was patient as we are a family of five with (three kids) with varying interest. Highly recommend his services.
TOUR GUIDE RESPONSE: Ali-san, Thank you very much for your comment. Best regards to your family.
Susan EpsteinUnited States
Susumu was a terrific tour guide. He was very thorough and explained the history and meanings of everything we saw. We loved our tour and really enjoyed our tour with him.
TOUR GUIDE RESPONSE: Susan-san, Thank you very much for your comment. I also enjoyed the tour with your family. Please enjoy your stay in Japan. Thank you.
Susumu is simply great, always helpful and have a lot of history knowledge. I have a lots of fun and learned a lot about history besides the beautiful city of Kamakura. I highly recommend this tour and next time that i will be in Japan for sure i will make again and other ones. Thanks Susumu!
TOUR GUIDE RESPONSE: Amanda-san, Thank you very much for your comment. I also enjoyed Kamakura tour with you. Please come again. Japan, Endless Discovery! Best regards, Susumu Y.
Summer PruettUnited States
Susumu san was a thorough and knowledgeable. I look forward to our upcoming tours together.
TOURSBYLOCALS RESPONSE: We're pleased that you enjoyed your first tour with Susumu. We're certain that the next 2 you have booked will be equally enjoyable.
Roger LubbersUnited States
Superb English skills; friendly, knowledgable - good explanations of what we were doing and seeing. Wish he had spent a little more time showing us how to navigate the trains and subways.
TOUR GUIDE RESPONSE: Thank you very much for your comment and advice. The tour disbanded at Kamakura. So, some people may be concerned about how to go back to your hotel. I'd like to provide another Kamakura tour which disbands at your hotel. Thank you very much again. Regards, Susumu Y.
Liliane ParkinsonNew Zealand
Thanks to our guide we saw all the sights of Nikko and learned about the history and significance of what we were looking at. Excellent English language ability made conversation easy and we recommend Susumu as a knowledgable, thoughtful and considerate guide. He helped us catch the right trains and find our way home. Thank you.
TOUR GUIDE RESPONSE: Liliane-san, Thank you very much for your comment. And thank you very much for a beautiful book! Please come again. Japan, Endless Discovery.
Kenneth FarhangUnited States
Our guide was punctual, informed and able to adapt our schedule when needed. I recommend him and will use him if I return.
TOUR GUIDE RESPONSE: Kenneth-san, Thank you very much for your comments. I hope you and your wife enjoyed your tour. " Endless Discovery"! Please come again. Susumu Y.
Jeffrey AikenUnited States
Our day in Nikko was very interesting and informative because of our tour guide Susumu, who kept us on time and answered the millions of questions we had! Susumu is very knowledgeable about the Nikko area where we had no problem getting from place to place. We customized our tour with an additional Villa stop which Susumu gladly fit in to our day. The entire day was very memorable and I would highly recommend this Nikko Tour as well as any other Tour offered by Susumu who was very honest and professional.
Great experience, Susumu is very organized, knowledgeable and professional. He made our experience in Tokyo very comfortable. He was also very helpful in providing us with tips and guidance for when my wife and I went on our own after tour hours. Susumu was also flexible with the schedule, he did not hesitate to include a few more stops we wanted to go to which we did not include in the original itinerary. It was a pleasure having him as our tour guide.
TOUR GUIDE RESPONSE: Barron-san, Thank you very much for your warmhearted comment! Please visit Japan again in the near futrue. There are lots of interesting places in Japan. I will send a picture of you two. I forgot to send it last time. Thank you very much again. Susumu Y.
Richard SowanUnited States
Very knowledgable and a pleasant guide
TOUR GUIDE RESPONSE: Thank you very much. I hope you enjoyed. Please come again to see more. Japan Endless Discovery! Susumu Y.