Traveler Reviews of Private Tours in Cozumel-Mexico by Tour Guide Volker T. (Guide #3607)


Philip A.

United States
Rating

Tour: #136430, Tulum-Grand Cenote-Shore Excursion, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Dec 27/19

Volker gave us a wonderful tour of Tulum. We loved all he shared with us about the Mayan culture as well as the information about the ruins and how the city would have functioned. If you arrive via a cruise to Cozumel, please be sure to understand that the time is likely different than ship time and that the ferry to Playa del Carmen only departs on the hour. Unfortunately, Volker had to wait for us for a while even though we did our best to be prompt. The day was still awesome and we learned a lot.

Charles T.

United States
Rating

Tour: #287641, Tulum-Coba-Shore Excursion, Cozumel, Quintana Roo, Mexico    view tour
Date: Oct 22/19

Volker gave us an excellent tour of the Mayan ruins at Tulum and Cobá. My wife uses a wheelchair when we travel. The driver was extremely helpful in aiding me in pushing the wheelchair and Volker made arrangements for bicycle taxis both at Cobá and at the ferry terminal to get back to Cozumel. This was extremely helpful at Cobá since that site is spread out over a very large area. His English is excellent. He was very considerate of our time constrai

MaraLee M.

United States
Rating

Tour: #287640, Coba - GrandCenote - Shore Excursion, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Jun 26/19

Very informative tour guide. He knew the area, customs and more very well. We did not feel comfortable at all though. Our guide said we would make it back to our cruise ship with plenty of time and we made it with barely 2 min to spare. We had a lot in one day planned but wanted to be to the ferry for the 3pm ride and didn't get back until 10 min after it left so had to wait 50 minutes for the 4pm ferry not knowing if we would make it back. So the last few hours was extremely stressful.

TOUR GUIDE RESPONSE: I am really sorry to hear that it was stressful for you, but I did drop you off at 2:15 pm, do you remember that you told me 3 pm ferry and on the way, you said that the ship is 1 hour ahead. After we realized that, I also told you that you will get the ship. The ferry gets to Cozumel at 3:45 pm, or 4:45 pm ship time and the way to the pier is but 10 minutes. You may have arrived at 4:58, but since the ship left at 5:30 pm, they would not have left you standing on the pier.

Aaron Smith

United States
Rating

Tour: #107412, Chichen Itza Sunrise, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Jun 13/19

Volker is a true master. He lives and breathes the jungle, Mayan culture, knowledge of the area, and the culture. He took us to one of the best Yucatan restaurants we could have possibly experienced and he offers a wealth of cultural and historical knowledge. He's been out into the jungle himself to explore and understands Mayan culture. As history buffs we couldn't have been more pleased. We had an absolute blast with him both days. Highly recommend.

Aaron Smith

United States
Rating

Tour: #107907, Tulum-Coba-Grand Cenote, Tulum, Quintana Roo, Mexico    view tour
Date: Jun 11/19

Volker is a true master. He lives and breathes the jungle, Mayan culture, knowledge of the area, and the culture. He took us to one of the best Yucatan restaurants we could have possibly experienced and he offers a wealth of cultural and historical knowledge. He's been out into the jungle himself to explore and understands Mayan culture. As history buffs we couldn't have been more pleased. We had an absolute blast with him both days. Highly recommend.

Kike Oloruntoba

Australia
Rating

Tour: #359171, Rio Lagartos - Valladolid from Cancun, Cancún, Quintana Roo, Mexico    view tour
Date: May 17/19

Tour was good. We saw the flamingos, sighted a crocodile and swam in a cenote( sinkhole), which was not crowded.

Brett Clark

United States
Rating

Tour: #107412, Chichen Itza Sunrise, Tulum, Quintana Roo, Mexico    view tour
Date: Mar 25/19

We were rather disappointed in the day. When we got to Chichen Itza we got a different, local, guide, who was awful. He was dull and pedantic. The Cenote, was a terrible tourist trap with a pathetic lunch buffet, we said before booking that we wanted authentic experiences, and we got tourist crap. The Monastery was fairly pathetic, and the chocolate factory we were supposed to visit was "closed" which our guide knew about in advance but didnt tell us. Instead we went to a sad tequila "factory"..come on!

TOUR GUIDE RESPONSE: I am really sorry you feel that way, like you can see in may other comments, my guests are always happy with the visit of Chichen Itza and also the Cenote, it is one of the most beautiful Cenotes around, most guests even specifically ask to go there. I also had never a complaint about the food there, on the contrary, most guests say they are surprised how good it is since they cook for a lot of people there!! I can not change the Monastery, it is a 450-year-old building and most find it very interesting.

Renee Eddy

United States
Rating

Tour: #359167, Chichen Itza Sunrise from Cancun, Cancún, Quintana Roo, Mexico    view tour
Date: Mar 18/19

Marshall Lawrence

Canada
Rating

Tour: #136430, Tulum-Grand Cenote, Tulum, Quintana Roo, Mexico    view tour
Date: Dec 31/18

Volker was a pleasure to share his knowledge of the area. I would strongly recommend him again.

Sharon Rosen

Switzerland
Rating

Tour: #107412, Chichen Itza Sunrise, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Sep 21/18

Kelly Hancock

United States
Rating

Tour: #359168, Tulum-Coba-Grand Cenote Tour, Cancún, Quintana Roo, Mexico    view tour
Date: Jun 4/18

Our tour was the highlight of our trip! I'm well-traveled but taking a tour of this kind was a new experience for me, so I had a lot of questions before I even left -- Volker was courteous and very helpful in the planning process. The day of the tour, he was so helpful in calling out the highlights that were worth seeing and very knowledgeable when we asked for more info. Next time I'm in Mexico, I won't even research.... I'll just book with Volker again.

Colleen Quick

United States
Rating

Tour: #108277, Rio Lagartos - Valladolid, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Mar 11/18

Volker and his Driver made our day a very memorable one! Wish we could have stayed longer as the flamingos had just flown away scared by other people that arrived before us. But with a long day and drive we had only a short time. Saw pink lakes, and pretty birds was a fun day!

Penny Letterly

United States
Rating

Tour: Dzibanche-Kohunlich-Bacalar Tour, Playa del Carmen, Quintana Roo, Mexico
Date: Feb 2/18

Get guide very knowledgeable, easy going.

Sebastian Elsasser

Germany
Rating

Tour: #107907, Tulum-Coba-Grand Cenote, Tulum, Quintana Roo, Mexico    view tour
Date: Jul 15/17

The trip with Volker was very, very nice. We especially enjoyed the flexibility, individuality and the arrival in front of all other buses. We can highly recommend the tours with Volker! @Volker: Thank you! Der Ausflug mit Volker war sehr, sehr schön. Besonders haben wir die Flexibilität, Individualität und die Anreise vor allen anderen Bussen genossen. Wir können die Touren mit Volker uneingeschränkt weiter empfehlen! @Volker: Vielen Dank!

Sebastian Elsasser

Germany
Rating

Tour: #107412, Chichen Itza Sunrise, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Jul 7/17

The trip with Volker was very, very nice. We especially enjoyed the flexibility, individuality and the arrival in front of all other buses. We can highly recommend the tours with Volker! @Volker: Thank you! Der Ausflug mit Volker war sehr, sehr schön. Besonders haben wir die Flexibilität, Individualität und die Anreise vor allen anderen Bussen genossen. Wir können die Touren mit Volker uneingeschränkt weiter empfehlen! @Volker: Vielen Dank!

George Marshall

Helotes, TEXAS, United States
Rating

Tour: #275675, Chacchoben - Bacalar, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Jul 3/17

Volker once again hit the ball out of the park with this tour! Both were fascinating tours, and his wealth of knowledge of the area, the history and real desire to answer questions is always enjoyable.

TOUR GUIDE RESPONSE: Thanks, George, it was like always a real pleasure going on tour with you and your lovely wife. Can't wait for our next tour. Take care Volker

Marilyn Harris

Pittsburgh, PA, United States
Rating

Tour: Dzibanche-Kohunlich-Shore-Excursion, Costa Maya, Quintana Roo, Mexico
Date: Apr 11/17

Guide was knowledgeable and we learned a lot. We did as much as we were able to do. Because of the distance from the port we spent about five hours of a 7 hour tour in the vehicle. This might keep us from recommending this tour although we were very satisfied with the guide. We should have been told there would be no time or place for even a quick snack. Advise others to take snacks with them.

TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review. Please do not hesitate to contact us if you have any further concerns.

Naomi Denley

United States
Rating

Tour: #23770, Xibalba Adventure, Cancún, Quintana Roo, Mexico    view tour
Date: Mar 15/17

The Cenote part of the tour was fabulous. We were all blown away by what we got to see. The snorkel part was beautiful but because of the wind the water was churned up and it was not as clear as we would have liked. Volker was fabulous and he adapted to what we wanted to do. Thank you so much Volker for spending your day with us and showing us around. I would highly recommend using Volker to show you around. He is deep in knowledge and shares that with you!! Thank you!

Peter-Florian Albrecht

Switzerland
Rating

Tour: #107412, Chichen Itza Sunrise, Chichen Itza, Yucatan, Mexico    view tour
Date: Mar 7/17

Great tour with a great guide! He even made a short-term change of date possible, when the itinerary of our cruise was reversed only 2 days before sail away. Volker has a great knowledge about the country, its culture and people, and of course about Chichen Itza, where he works together with a marvelous co-guide. Absolutely recommendable, would give 6 stars if I could!

India Mitchell

United States
Rating

Tour: #23566, Mexico Lindo - the beautiful Mexico, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Jan 28/17

Our guide Volker was very knowledgeable, which gave us an in depth tour of local Mexico. The thing we loved most about Volker was the extremely respectful way he interacted with the locals. We visited places that we would not have been able to see without our guides vast understanding of our tour needs. We can't wait for the next time we visit Mexico and take another tour with Volker, he's fantastic.

TOUR GUIDE RESPONSE: It was such a pleasure going on tour with guests who are so interested in the country and it's people, I had a great day with you and I am looking forward going on tour with you again!!

Richard Pekruhn

United States
Rating

Tour: Chacchoben -Shore - Excursion, Costa Maya, Quintana Roo, Mexico
Date: Jan 14/17

We spent two days with Volker touring Mayan sites. He was very knowledgeable and well informed. These were five star tours. I

Richard Pekruhn

United States
Rating

Tour: #287641, Tulum-Excursion, Cozumel, Quintana Roo, Mexico    view tour
Date: Jan 13/17

Very fine tour to a fascinating place. Fine guide.

Andrew Scavone

United States
Rating

Tour: Reef Snorkelling, Puerto Morelos, Quintana Roo, Mexico
Date: Dec 27/16

Rebecca Parkes

United States
Rating

Tour: #107412, Chichen Itza Sunrise, Chichen Itza, Yucatan, Mexico    view tour
Date: Dec 6/16

Using tours by local is definitely the way to go when visiting Chitzen Itza. Our guide put together an entire day that also included swimming in a cenote, lunch, a visit to an old monastery plus a chocolate factory. The tour was very personalized. The alternative is a large tour group, where you are managed by their schedule and just one of many people. Our guide was extremely knowledgeable on the area and the culture. I'm sure we learned many things we would not have if we used a large tour company.

TOUR GUIDE RESPONSE: It was my pleasure going on tour with you, I had so much fun with you all. Guests like you are one of the reasons I love my job so much. I hope you come back soon, I have so much more beautiful places to show you. I wish you all a Merry Christmas and a Happy New Year.

Gigi Ragland

United States
Rating

Tour: #107412, Chichen Itza Sunrise, Chichen Itza, Yucatan, Mexico    view tour
Date: Oct 27/16

An exceptional day of touring Chichen Itza. So glad Volker planned for an early arrival there. It truly is the best way to visit the ruins without the crowds. The icy cold water he provided was most appreciated as we were melting from the heat and humidity. Our tour guide, Alfredo was hand-picked by Volker to lead us through the temple sites. Alfredo's gift for describing history and scenarios was amazing. Plus, the Cenote swim was perfect after a hot day. We also loved the Maya chocolate tour!

Emiel Schreuder

Pitt Meadows, BC, Canada
Rating

Tour: #107907, Tulum-Coba-Grand Cenote, Tulum, Quintana Roo, Mexico    view tour
Date: Oct 12/16

I love the ability to do the tours that we want to see. Volker was very knowledgable and flexible. We had a great time and are now thinking of other things to visit with him.

Maria Caluag

United States
Rating

Tour: #107907, Tulum-Coba, Tulum, Quintana Roo, Mexico    view tour
Date: Jul 17/16

I learned a lot from Volker about the Mayan people, and even about some of the environmental concerns surrounding the Yucatan. He was very attentive and showed respect - I felt very safe and comfortable exploring Tulum and Coba Ruins and the Grand Cenote with Volker. I highly recommend having him as your guide if you find yourself in the Riviera Maya!

TOUR GUIDE RESPONSE: It was a pleasure going on tour with you Maria. I hope you are coming back soon with your family to learn more about the region and the people.

Scott Carpenter Shannon Carpenter

United States
Rating

Tour: #107412, Chichen Itza Sunrise, Chichen Itza, Yucatan, Mexico    view tour
Date: Jun 29/16

Our guide, Volker, arrived at our hotel right on time-5:30 am. It seemed quite early but we quickly realized he set the early time to keep us one step ahead of the big crowds and tours buses. We also hit all the sites before the heat set in and we were grateful. Volker was very knowledgeable about the area, entertaining us on the drive with facts and stories about the things were going to see and do. He also took us to places off the beaten path that no one else went to. Fantastic day!

TOUR GUIDE RESPONSE: It was my pleasure going on tour with you, I had a great day and I hope I see you again one day. I have so many more nice places to show you.

Nancy Junes

United States
Rating

Tour: #107412, Chichen Itza Sunrise, Chichen Itza, Yucatan, Mexico    view tour
Date: Apr 29/16

It is 100% worth the effort to get up early for this tour! I so appreciated beating the crowds to Chichen Itza. We appreciated all the great information we received and the ease of having someone else in charge of the details. Thanks Volker for making our day a totally pleasant experience!!

TOUR GUIDE RESPONSE: Thanks Nancy, I had a great day with you guys and a lot of fun. I hope I see you again one day. I have a lot more cool places to show you.

Mike Xu

United States
Rating

Tour: #32208, Coba - Punta Laguna, Cobá, Quintana Roo, Mexico    view tour
Date: Mar 15/16

Great tour guide, very knowledgeable and definitely knows his stuff! I will recommand him to all my friends who comes to this part of Mexico for tours. The driver was also excellent. Although the roads weren't in the best conditions, it was a smooth ride over all.

TOUR GUIDE RESPONSE: Thanks Mike, I had a lot of fun with you two, hope I see you again one day.


...