Gail WilsonUnited States
TBL acted very responsibly however their tour guide was the opposite. I booked a tour with Michelle and she never showed up. She charged $390 for a 6 hour tour. At the airport I found a local guide who gave the same tour for $120. TBL did refund my payment and covered the tour guide I hired. I appreciate TBL's responsible behavior but will not use this service again. How can the differential in costs be justified?
TOURSBYLOCALS RESPONSE: We would like to apologize that the tour wasn't able to go ahead as planned. We at ToursByLocals go to great lengths to carefully vet our guide-partners to ensure safety and quality of tours for our customers.
Jamie KellerUnited States
MIchelle did a nice job arranging our partial transit of the Panama Canal. She was accommodating and helpful. She knows the history of the area and did a nice job presenting it.
Jan CampbellUnited States
Michelle was ten minutes late. First stop Panama Viejo, where she was informative. In the colonial city, took us to a restaurant with a fixed menu of four courses, which we didn't want. Lunch was not included in the price. Then taken to a chocolate shop, where we were offered "tastes" which we were then asked to pay for. The tour was ended early, and she seemed to only want to do the minimum. Description of tour is misleading.
TOUR GUIDE RESPONSE: .
Jan CampbellUnited States
Michelle was a little late. We have used Tours by Locals all over the world, and our guides have always been early. She gave us no information about the city during the 30-40 minute ride. On arrival, we walked on a muddy, rutted road surrounded by jungle. The hike seemed most suitable for birdwatchers, which we are not. She suggested we eat the provided cheese sandwiches in the car. We took a boat ride to Monkey Island. She didn't seem interested in doing more than minimum. Not worth the price. Not 6 hrs
TOUR GUIDE RESPONSE: .
Nancy HerronUnited States
Michelle is a fantastic guide. She took me to Metropolitan National Park in the morning and Pipeline Road in the afternoon. The most valuable aspect of our day was the relaxed time. Michelle never pressed me that we had to be here or there by a certain time. I could spent 15 minutes looking at a sloth, or watching hummingbirds at feeders, or coatis crossing a road. I didn't feel rushed and could instead enjoy the moments. She is a great companion and hears and sees birds well.
TOUR GUIDE RESPONSE: Thank you so much Nancy. it was a pleasure to be you guide. Said hi to your husband and kids A big hug for you. hope you come back soon To Find the motmot Best regards Michelle
I want to give an excellent rating to Michelle P. who was my tour guide in Panama City on January 11. She arranged to meet me and was right on time. Her knowledge of the City was excellent and she showed my many interesting things. Nothing was too much trouble. She got me back to ship exactly when I wanted to be back.
TOUR GUIDE RESPONSE: Thank you so much Mr. William. Hope your brother feel better.
Aún con el poco tiempo con el que reservamos el tour, Michelle encontró la forma de acomodarse a nuestras necesidades. Desde consiguiendo una transportación más grande para nuestro grupo de 13pax hasta haciendo los cambios del recorrido debido a que ataba nublado. Nos enseñó su hermosa ciudad a la cual con gusto volveremos! Lo único que yo cambiaria es que hubiera querido tener más horas para conocer bien la ciudad colonial pues solo pudimos verla en el auto... :( será para la próxima! Muchas gracias! :)
TOUR GUIDE RESPONSE: Muchas gracias Sra Barbara y Familia, que tenga un Feliz Año. Bendiciones
David EnglishUnited States
Michelle picked us up promptly at Fuerte Amador and provided some excellent information about Panama City on our way to the Miraflores Locks. After seeing a ship heading through the locks she gave us a nice overview of the Panama Canal history through the multi-level display. Then to the Aqua Clara new locks where we saw a short movie and a ship through the locks and had a great lunch! This is a great option for cruisers that want a small group experience and want to see the Old and New locks.
TOUR GUIDE RESPONSE: Mr. David and friends Thank you so much!! Merry Christmas and happy 2020. Warm Regards Michelle
Chandrasekaran PalaniappanUnited States
She was really good. She showed us many different wildlife and gave us a great tour. She spoke good English and it was very easy to understand. I would definitely refer her to my friends.
Robert McNeilUnited Kingdom
Michelle is a wonderful, respectful, kind & very thoughtful Professional & it was a real pleasure to be in her company; I would highly recommend her to anyone, planning a Tour :-))
TOUR GUIDE RESPONSE: Dear Robert and Victoria Thank so much!!! It was a pleasure to be your panamanian guide. You are an amazing couple. Victoria is a great person. Sent to you a big hug, wishes love and luck. Best regards Michelle
Julie PimlottUnited Kingdom
Although a little late, through no fault of her own, Michelle's "Explore the Cities" tour was a wonderful day out. Being Monday we were unable to access the old town but Michelle drove by, stopped and embellished the key features with vivid description. Lunch at El Trapiche in the new city was a fabulous meal of traditional Panamanian food, but it was the time we spent in the Colonial town which was our personal favourite leaving us wishing we had more than just one day.
TOUR GUIDE RESPONSE: Dear Julie, Roy, John and Christine Thanks for your rating. I really appreciate that you took a few minutes of your time for this and your comments. Hope you can come back againg and stay more time in my beutiful country, and enjoy each area full history, culture, nature and adventures. If I dont see you anymore good luck of all of you. Warm regards Michelle
Our family of five (kids ages 9, 10, 13) throughly enjoyed our time with Michelle! She was prompt for pick-ups, knowledgeable about the sites seen, and helpful with her recommendations. The vehicle and driver she used were also excellent. The Panama canal and the museum were brilliant to see. Combined with Michelle's insights, it certainly makes you appreciate the impact of the canal (both good and bad) on this country and it's people. The tour of Casco Viejo was also great :-)
TOUR GUIDE RESPONSE: thank you so much Mr. Jay and family always will remember you and your wonderful kids. hugh for all the family. warm regards michelle :-)
Gregory EndomUnited States
Michelle was a great resource for Panama. She communicated well. Her English was very good, she was prompt and knowledgable about the area having grown up in Panama all her life. My wife and I had a great time and was able to see and understand the local culture much better than in a large group based tour. We were able to customize the tour to our likes and returned back to the ship with time to spare. Muchas Gracias Michelle.
TOUR GUIDE RESPONSE: Thank so much!!! It was a pleasure to be your guide. I will send you an email with the pictures. Warm regards Michelle
Susan E.United States
Michelle picked us up in Colon, right at the exit from our ship. We proceeded to travel to Panama City so my husband could get his Hard Rock t-shirt that he collects on our travels. She was extremely knowledgeable about everything Panama related and kept us amused, despite the awful traffic, for 5 hours. I highly recommend Michelle for your next tour in Panama.
TOUR GUIDE RESPONSE: Dear Susan and James Hope you had a great time in Costa Rica. Thank you so much for your comments. It was a pleasure to be your panamanian guide. Have a great time in Guatemala!! Warm regards Michelle