Morton BairdUnited States
Roxana is knowledgeable and nice but it was very difficult to hear her soft voice in the challenging acoustics of the British Museum. She has a real passion for knowledge and after a bit more experience and practice, she’ll improve to 5 stars.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.