Anthony RyanUnited States
Very misled where the guide was located. Guide was 2 hours from the pickup location. Tried to salvage the tour but guide didn't know the area well and had to keep looking at the signs. English was poor so that didn't help. We were charged $265 plus $90 in extras for a total of $355. It was a rip off. Had a Viator guide today in Colombo for 7 hours for a $100 and he was terrific.
TOUR GUIDE RESPONSE: Thanks for giving me a review with one star. Sorry for the shortcomings that occurred from me. I'm sorry to not be able to handle English like an Englishman.
Peter Dr. FelkaiHungary
Radhika continuously kept me informed before the tour and we can arrange everything previously. The driver was his husband, a nice guy, who helped me to see all the attractions - as much as my time schedule had permitted. It was a bit surprising that for the transfer had to be paid extra fee, but the matter of fact Radhika informed me about that issue previously as well.
TOUR GUIDE RESPONSE: Thanks for the awesome review, Sir! I work hard to meet expectations like yours, and I really appreciate you taking the time out to share your experience with me. We count ourselves lucky for customers like you. Come back and see us soon. Cheers! I have something to explain & beg your pardon. Your chosen tour was organized in Galle, Colombo or Kandy. But your meeting point was Nuwara Eliya. As such, I had to stay in Nuwara Eliya 28th & 29th to provide your service. That is why you had pay extra fee.