Diana KullmanUnited States
I came to Porto, Portugal with a broken ankle and couldn't walk much. Most of the tours involve a lot of walking on uneven ground so I requested a driving tour with stops along the way and Graham at Tours By Locals set me up with a private, 4-hour tour of Porto with Ruben P. He was a fantastic guide and gave me the history of the city, took me to the Yeatman Hotel in Gaia overlooking the river and city, as well as to Porto points of interest, like the cathedral and train station. Highly recommended!
TOUR GUIDE RESPONSE: Hi Diana! I hope everything is ok with you! I believe that you are already fine of your ankle! Thanks for your review and it was so good to know that you went to USA with Porto in your mind, and maybe you can come back someday to show the city to your family! I wish you the best!
Mark RuheMCLEAN, VA, United States
Ruben did a fantastic job. He is very personable and engaging with his customers. He is very adaptable and flexible to the customers needs. He is quite knowledgeable about Porto's history and particularly its architecture. We gained a broad under sting of the city and surrounding area from him and we thoroughly enjoyed our time with him. We highly recommend Ruben to those that want to enjoy their day with a very amiable individual.
TOUR GUIDE RESPONSE: Thanks a lot for your review. It was an amazing day and yesterday you also offered me the best of this job "the opportunity to know great people like you and your family". I wish you the best and who knows if we can meet again someday!
Gary WeltmannUnited States
Ruben was knowledgeable, enthusiastic, gracious, hospitable, considerate, flexible, and fun. A truly enjoyable experience. Would recommend Ruben without hesitation.
TOUR GUIDE RESPONSE: Thanks for your review. For me it was also a very enjoyable day and an opportunity to share and fun with you. I hope you had a safe back travel to your country. Best wishes to you!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Andrew B.Princeton, NEW JERSEY, United States
This tour covers an extensive area that includes Porto, Braga and Guimarães, which could, with no time limitations, be three separate tours. Ruben does a highly admirable job of squeezing in every desirable element of each of these three wonderful places. He is well versed in the complex history and culture of Northern Portugal and is very conscious of every available beautiful photo op. Be ready for a long day with a huge payoff in a beautiful experience with an incredibly enthusiastic guide.
TOUR GUIDE RESPONSE: Hi Andrew! Thanks for your feedback! It was also a pleasure to show you the main landscapes of these three great cities from our beautiful Portugal. I also enjoyed so much the time that we spent together and thank you to share with me your history. I hope to see you again!
we really enjoyed our tour of Porto. Ruben is so knowledgeable, courteous and flexible. he added so much to our trip. thank you Ruben
TOUR GUIDE RESPONSE: Dear Fadi! You are welcome! Thanks for your feedback about the tour. It was also great to meet you and I hope you had an enjoyable trip in the south of Portugal.
Joel MartinsUnited States
Ruben, picked me and my family up at the apartment we rented in Porto he was on-time and very personable and respectful! He showed us around for 8 hours and would have kept showing us more, but we were all tired and ready to head back to our apartment. He was respectful and caring of my senior mothers need not to walk super far or climb lots of steep stairs, which Porto has plenty of! It was was once in lifetime tour, and Ruben is super knowledagble of Porto's history. Don't wait, and book a tour w/ Ruben
TOUR GUIDE RESPONSE: Dear Joel, It was a great day with you and your family and it was also a pleasure for me to offer you all the support to become your Porto visit more enjoyable. Best regards, Ruben P
Not able to or unwilling to understand our interests. I stated photography-no attention to this. On a mission to cover as much ground as possible but little depth beyond the usual historical dates. Should concentrate on best examples of rather than racing through them all. We needed to end the experience early. May not be his forte. I would not recommend him.
TOUR GUIDE RESPONSE: Dear Donald Thanks for your feedback and to recognize my mission to cover as much ground as possible. In fact, because I tried to cover all the items of the tour, it becomes more difficult to be more depth on some of them, as you would prefer. I deeply regret, because you didn't feel the openness enough to inform me about your preferences, but I would like to remind you about the possibility offered by TBL to customize your interests in a previous time, including the time of the tour. Best regards, Ruben
Very well organized. A rich program. Flexibility. Focusing on the needs of visitors. Great atmosphere. These are just a few of the features of the trip with Ruben. We also saw some unique, less known places. Thank you! Of course, I recommend Adam
TOUR GUIDE RESPONSE: Dear Adam, Thanks for your kind words! It was also a pleasure for me to know you and to spend the tour day with you and your family! I wish you all the best and it would be great if you can back to visit Portugal again someday! Best regards, Ruben P.