Diane W.United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Kierstin JanikUnited States
My husband and I had a great time on our tour with Gary! Gary was super knowledgeable answering all the questions we had, spoke fluent English and was very friendly. We went to Kek Lok Si Temple and many places to taste authentic Penang street food - Delicious! Gary's vehicle was nice and he prepared a delicious lemon grass juice blend for us before we met him, a nice surprise. We would highly recommend Gary to others that are thinking about visiting Penang!
TOUR GUIDE RESPONSE: Hi Kierstin Janik Thanks for writting a review for me. I really enjoyed myself with you guys during the tour recently. I am looking forward to see you both with your kids in the near future. Terima Kasih! Regards Gary L
TOUR GUIDE RESPONSE: I really enjoyed myself of having time spent with you guys. Hope to see you next time here.
We arrived Penang via Cruise on a day excursion on 4-11-2019. Gary L was the substitute guide since the original guide who had designed the customized private tour double booked with another group. The office worked with us right away to find us another guide. Gary was a friendly, knowledgeable, humorous guide.He showed us everything about Georgetown. He went above and beyond the itineraries to ensure we went away with the best memories of Penang. I would recommend him any time.
TOUR GUIDE RESPONSE: Thank you Lily & your hubby. Hope to see you guys again!
Gary was a great tour guide. He was very informative and always tried his best to fit in our requests. His food recommendations were good and everyone enjoyed his friendly approach.
TOUR GUIDE RESPONSE: Once again, I would like to thank you and your group of colleagues for giving me a chance to show you guys around in Penang, even the time we spent was rather short. But I really enjoyed myself. Hope see you guys again! Terima Kasih.
Michael WiznerowiczUnited States
It was my first business trip to Penang and I had planned for one free day prior to my work week but could only do a half-day tour. I wanted a mixture of a cultural and general tourist attractions and the half-day tour from ToursByLocals was exactly what I was looking for. Gary is awesome tour guide. He is very friendly and knowledgeable about the attractions we visited. He took great pictures too. I had a great time and I would recommend anyone to select a tour with Gary.
TOUR GUIDE RESPONSE: Thank you Michael! I had a great time with you and hope to see you back again.