I got the great experience for 1 days to at Simatai from Susan. She has big services mind and not bother me with small thing. She is professional in her career. My husband interesting about China history and she can explain us. Even my son, he like to chit chat with her.
Gary SteinhauerUnited States
Just finished a 12 hour Beijing tour and we felt very fortunate to have found Susan. She was so easy to be around, full of information, very helpful and arranged a seamless tour with great driver Mr. Lee. We would recommend Susan without hesitation and give her 5 stars!!
Brian SadlerUnited States
Susan was the perfect guide for us in Beijing ... and best ever during our many travels! I only have 500 characters to write this review (too short!), so suffice it to say that Susan is: highly intelligent, super responsive, truly flexible/will adjust/respond immediately to circumstances, speaks perfect English, can provide nuanced, thoughtful commentary on many subjects, is curious to know her guests and their opinions. And she clearly cares to deliver top quality professional services. We love her!
Good, no problems
My son and I were more than happy with Susan's eloquent and kind guiding-within one day we learned so much about Chinese history and lifestyle and saw the locations we wanted to see! I certainly would choose Susan if again! Maria
TOUR GUIDE RESPONSE: Hi, Maria, thanks for your nice words. Wish you always keep a young heart, May you peace and joy in life !!
Sateen BailurHong Kong
We had a fantastic trip thanks to expert local knowledge provided by Susan. Not only was she very knowledgeable (our daughter said she should be a teacher!), but she also spontaneously went out of her way to help us - from buying us fruit when we couldn't find it to getting medicines for our son. A highlight was biking & walking around the city - we really felt we were with a local friend rather than tourists with a guide. We would unhesitatingly recommend Susan (and ToursByLocals) to friends & family.
TOUR GUIDE RESPONSE: Hi, Sateen, thanks for such a great recognition. It was also an unforgettable memory for me to meet you family in Beijing. I always think nice people deserves the nice treatment in life. I wish the days of your family in HK is always prosperous, take care !
Rennie SchaferUnited Kingdom
Susan is an amazing guide. I booked this tour less than 24 hours in advance and she answered my messages straight away to confirm before I boarded my flight. She then met me at the airport and took me out to places that were off the tourist track. We had to do some extra walking but to be almost the only person on the Great Wall was worth the extra climbing. Susan's English is exceptional, she has a wealth of local knowledge and makes everything easy. I could not recommend her more highly
TOUR GUIDE RESPONSE: Thanks, Rennie, hope to see your technology of “space” going on everywhere in China one day. Take care !!
We had an absolutely fantastic time with Susan on our tour of Beijing. She was a wonderful guide. Her stories about the places we went to and sights we saw were fascinating. She was extremely flexible with the tour and always had our, and our two children's best interests in mind. Susan arranged a driver and car and we went from place to place with no problems at all. We have no hesitation in recommending Tours By Locals and specifically Susan to anyone who wants a memorable tour in Beijing.
TOUR GUIDE RESPONSE: Hi, Michael and Lisa, your family impressed me a lot in the 3-day trip. You are such a lovely family that everybody would like to offer the best side of what we owned here for you. I wish everything Is going on perfectly in the future days.
Jesse HollandUnited States
The gold standard for tour guides! Susan is a dedicated professional who is not only well-versed in historical facts, but also a warm and personable host. Instead of regurgitating Wikipedia facts and talking "at" me, Susan employed a measured approach that included back-and-forth dialogue to enhance my experience. She also told me which tourist traps to avoid and her restaurant recommendations were spot on. I simply cannot overstate her dogged commitment to my satisfaction. Highly recommended.
TOUR GUIDE RESPONSE: thank you very much for your high comments, Jesse, you are really good friends, I miss you all! wish to see you again in life. Take care and all the best. susan
Steve KnottUnited Kingdom
Susan was very knowledgeable and with excellent English. Nothing was too much trouble and she was flexible with timings etc. Susan has a very pleasant and easy going style which made the tour really enjoyable. I would highly recommend.
TOUR GUIDE RESPONSE: thanks, Steve, all the best to you and your family.
Karen EntrikenUnited States
Susan was absolutely wonderful in every way! I toured Beijing with Susan for two days and was able to see all the highlights and more! She was a delight to be with. Super friendly, accommodating, knowledgeable. Susan curated our tour to what we wanted to see and do. She was able to pivot when we wanted to make changes or when circumstances within the city made it better to shift our plans. She made sure we got everything we wanted out of each day. Personally requesting Susan is the way to go.
TOUR GUIDE RESPONSE: Thanks, Karen. All the best for your life, family, and future career.
Andrew MooreSouth Murwillumbah, NSW, Australia
We have used ToursByLocals in different countries and we have never been disappointed. Susan was exceptional. We wanted a customized tour seeing local life style, cultural heritage and good food. Also entertainment for the grand children. From the beginning contact Susan's response and professionalism was just what we were looking for and we were confident with her approach. The quote was inclusive and there were no surprises. And our day with her was perfect. What a charming host. Perfect day.
TOUR GUIDE RESPONSE: Thank you very much for your kind words, Andrew. I also enjoyed the time spent with you and your sweet families. You are an encyclopedia who gave me lots of informations of my country about those years when i was not even born yet. It was a really precious experience in my career. I hope you great happiness, health and peace in the future life. Sincerely Susan
John SniderUnited States
On our first time to China, we decided to book a private day tour, to see Beijing in all its glory, we had the pleasure of having Susan as our guide. She was very knowledgeable of the history of China, and planned out a day of local spots and large attractions like the forbidden palace, temple of heaven, kung fu show, massage and more! She even helped us bargain in the markets, and it was such a fun experience. She was an absolute treat, and recommend Susan to all those visiting Beijing!
TOUR GUIDE RESPONSE: Thanks for your kindness, Harry and Mark. All the best to both of you. Susan
Our tour with Susan Y and Mr Lee (driver) exceeded our expectations. Susan shared her local knowledge and the colourful history, bringing life to everything we saw. Her ability to weave the stories of the past into the present gave us a new understanding of Chinese culture. Our visit to the Great Wall, Forbidden City, Imperial Palace, and Summer Palace was fabulous, and the ability to skip the lines with Susan was great in the hot, humid conditions. We strongly endorse Susan as a guide.
TOUR GUIDE RESPONSE: Thanks very much, Brian and Elma. it was a great honor for me to take you around to see beijing. and you are my first tour on TBL website which is so meaningful for me. Like what we wrote on the wish cards of the Great Wall, I wish you and your family happiness, health and peace forever ! sincerely Susan