Tilli FrankUnited States
Norman was so good to me and my teenage son. He was punctual, knowledgeable, kind, and truly a gem. We packed so much in during a single day tour, and he took us to everything we wanted to see and extra places we didn't know about that were great surprises. I would use him again and again. He is a genuinely nice person, so patient with my son, so accommodating. His car is beautiful and very luxurious. Thank you Norman for an exceptional tour of Silicon Valley!
Norman was more than well organized! I was able to visit much more than what I have expected. A real VIP treatment!
Thank you for your guide. It was a perfect day. I enjoyed what I wanted! Thank you so much.
Norman was an excellent tour guide for us - he was punctual, polite and engaging in his commentary of the Bay Area and Silicon Valley over the course of the day, and gave us a very memorable experience - taking us places we would never otherwise seen. His vehicle was comfortable and spacious, impeccably clean, and Norman was very smooth in driving. A true gentleman. We could not have asked for a better tour guide - thanks, Norman! Highly recommended for any future tour.
TOUR GUIDE RESPONSE: Stewart - thanks so much for your kinds words. I had a wonderful time showing your family around the Bay Area also learning so much about your country.
Jenny BreauxUnited States
Excellent guide! Norman was informative, interesting, and a genuinely nice person. His cautious driving, great hospitality and well thought out tour made for the perfect day trip! I'd definitely recommend Norman!
TOUR GUIDE RESPONSE: Thanks Jenny - I'm so happy you also got to tour the houseboats in Sausalito and visit a fortune cookie factory in San Francisco.
Juheeshwari Laxmi RajamohanUnited States
Norman is really humble and sweetest soul ever. He took good care of us for the entire trip and was extremely helpful.He even got us healthy and good quality snacks and water. I went with my parents and they cannot walk much. Keeping that in mind Norman took care of it and managed to show us around that too so much in so less time with very minimum walking and we covered all major spots of san Fransisco . His car was very comfortable and he is the best tour guide EVER!! I wish I could give you 100 stars
TOUR GUIDE RESPONSE: Thank you Juheeshwari - this makes me feel great that you and your parents had a great time on the tour.
William GileUnited States
Thank you for extra time, enthusiasm and helping us explore some "hidden gems ". Also for the excellent hospitality
TOUR GUIDE RESPONSE: Bill - thanks so much for your review - it was a lot of fun showing you around San Fan Francisco.
Norman was an absolute Gem & extremely knowledgeable. Our adventure with him to the Muir Woods & several attractions was absolutely amazing. He was so patient, relaxed & always concerned if we were comfortable, or if we needed anything. A nice little touch, was the snacks & bottled water he bought along for us & the kids, it is literally like hanging out with your super cool uncle/grand parent (depending on your age). If you are coming to San Fran, your adventure begins with Norman - he is your man!!
TOUR GUIDE RESPONSE: Andy - thank you so much for your kind words.
Norman is a very knowledgeable, accommodating and a nice person to have as a tour guide. We did enjoy his tour. He also provided us with some snacks, water & fruit. Would recommend Norman without hesitation. Next time we visit SF we will ask for his services again. Our first time using TBL, impressed!!
TOUR GUIDE RESPONSE: John - I had a wonderful time showing you around the City, and glad we got to experience the most fascinating sights of San Francisco before your flight back home.
John RizzoUnited States
Norman was a very pleasant tour guide who ensured our trip was special. While very knowledgeable with the area, he made sure we saw a wide variety of city. He was on time/early, took many photos of us with our camera and provided discounted access to the Muir Woods trails. Norman also packed a very special snack pack for us. When I accidentally left my sunglass case in his car, he dropped it back off at our hotel that week. It was a great trip. Thank you.
TOUR GUIDE RESPONSE: John - thanks so much for your review and I had a great time exploring San Francisco, Muir Woods, Mill Valley, Tiburon, and Sausalito with you.
Joy UptonUnited States
Yes ... Norman gets our 5 star rating . He was prompt, polite, and had loads of Interesting information about San Fransisco. He knows his way around the city and can adapt to your interests. This is our first time here and he made our morning very pleasant and fun. ( He brought snacks and water ! ) JU Georgia
TOUR GUIDE RESPONSE: Joy - it was such a pleasure for me to show you around the City and see things through your perspective as a visitor to San Francisco.
Excellent City tour for our party of 4 for a 5 hour hire. Norman was knowledgeable and very accommodating and showed sites that we would have never have found or seen ourselves. Some of the sites had no street parking available, Norman dropped us off to sightsee. And then a quick call for pickup and onto the next site. This Service feature alone is amazing! This is my first ToursByLocals hire and I must say, we were all truly impressed of what we saw and learned of San Francisco from Norman!
TOUR GUIDE RESPONSE: Wyman - thanks so much for your kind words and I too had such a wonderful time giving the tour.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Arthur MartinOklahoma City, 42, United States
Our flight was delayed getting into San Francisco. I stayed in contact with Norman and he waited for us to get checked into our hotel and the proceded to give us a OUTSTANDING private tour of San Francisco. He showed us areas we didn't know existed and provided us insight by only someone who knows and loves San Francisco. By far this is one of the best tours and tour guides we have ever used. I would HIGHLY recommend Norman. OUTSTANDING TOUR.
TOUR GUIDE RESPONSE: Art - thanks for your email and the feeling was mutual. Have a wonderful cruise to Canada.
Our tour with Norman was excellent. We had such a good time. Norman went out of his way to make sure we saw as much as possible in the time we had. He showed us parts of San Francisco we never would have seen otherwise. He has a wealth of knowledge which he shared with us. You can tell he loves this city. We even got to drive down Lombard Street. We also went to Muir Woods. He made many stops for us to get great photos of the Golden Gate Bridge. Thank you Norman for a fabulous tour (and great snacks).
TOUR GUIDE RESPONSE: Dianne - I'm so glad you and your family had a wonderful time and thank you so much for your review. I love giving tours and seeing the Bay Area through your perspective as a visitor.
Jarriet TingUnited States
A true sample of excellent tour guide! Norman and tour was extremely good, such a great personality and highly recommendable, very flexible and for that he deserves a special thanks. He is a wealth of knowledge, very vibrant, full of educational information, great company. He has great attention to detail to make sure that he could provide anything we might need - including water and some snacks. By far the best tour guide we ever had. We had a memorable and wonderful tour. All praises to Norman!
TOUR GUIDE RESPONSE: Thank you Jarriet for the wonderful review and it was such a pleasure for me to show you around San Francisco. So glad everyone was up for adventure and we were able to able to see so much - including photos underneath the Golden Gate Bridge, to the wedding photos being taken at the Palace of Fine Arts, to dropping by Facebook CEO Mark Zuckerberg's house and even hearing Ed Sheeran.
Gerry KoocherChicago, IL, United States
Norman made himself available on 48 hours notice and provided an excellent tailored tour of parts of San Francisco and environs, including the Muir Woods. He's friendly, very knowledgeable, an excellent driver and made certain that we got to see the the points of interest we wanted. He also suggested several great spots to visit which we had not known about. I highly recommend him.
TOUR GUIDE RESPONSE: Thanks so much for the kind words Gerry. It was a lot of fun touring with you and Jean and discovering the unique beauty of San Francisco and the Bay Area.