Katie HudspethUnited States
Artem stepped in at the last minute when our original TBL guide stranded us and canceled on us an hour before our scheduled tour (Alina, Moscow guide, is EXTREMELY unprofessional. Under no circumstances would I recommend her; TBL has told me they are reviewing her position with them, but she is still currently listed as an available guide as of this posting). Artem was personable and engaging. Would have liked more insight/history about the venues we were seeing.
TOUR GUIDE RESPONSE: Thank you for your feedback. I am sorry about the last minute change of the guide. I agree that the beginning was not very good for many reasons and I did not have a chance to learn about particular interests of the group before the tour (it was literally last minute), but when I learnt what type of things and facts might interest you, I did my best for the whole group to learn more amazing facts about the city and you texted me that you really enjoyed that day. Just did not expect such a low rating.
TOURSBYLOCALS RESPONSE: Artem did take this tour over last minute to help one of our others guides. We have complete faith in Artem's ability to offer a 5-star tour and are sure that if he had had enough time to prepare properly for the tour he would have been able to provide this.
Carlos VillalobosUnited States
The guide was knowledgeable and courteous. I would recommend him to friends and relatives.
TOUR GUIDE RESPONSE: Thank you