Jill FinkelsteinUnited States
Kevin was excellent on this tour. He was very flexible, and even made arrangements at the last minute when our incoming flight was cancelled. He was very knowledgable about Nairobi and would definitely recommend him
TOUR GUIDE RESPONSE: Thank you so much Jill! I'm glad to learn that you enjoyed the tour! You were also amazing, kind, and I enjoyed showing you my city. Welcome back anytime.
Heidi LudwickToronto, ONTARIO, Canada
Kevin (and driver Mike) were fantastic! We had a great few hours in Nairobi - not only visiting some of our preferred/requested sites but also enjoying stimulating dialogue. Kevin was professional, flexible and accommodating. It was a pleasure to learn about his pathway, hear his perspective and respond to his thoughtful questions. I highly recommend him/them for your future Nairobi and/or Kenya tours.
TOUR GUIDE RESPONSE: Dear Heidi, thank you so much for your heartwarming review! I'm deeply humbled to learn that you enjoyed your tour! You are always welcome.
Roy CailUnited States
Was knowledgeable of the area as well as professional. As he had a driver he could devote more time acting as a guide. Would encourage him to be more assertive when entering parks. The more experienced guides moved their clients much closer to the entrance area giving them prime locations when the gates opened.
TOUR GUIDE RESPONSE: Dear Roy, thanks so much for your feedback! It was great guiding you and your wife around :) I'm thrilled to learn that you found me knowledgeable and professional. I remain committed to this. I also deeply appreciate your recommendation on park entrance. At the elephant orphanage, I allowed you to queue only because you told me that you were okay with it, since we had arrived well in advance before the gates opened. I'm glad that you and your wife obtained a front-row space to interact with the eles.
Jaimo AhnUnited States
TOUR GUIDE RESPONSE: Dear Jaimo, thank you so much for your rating! It was a pleasure guiding you in Nairobi and I look forward to you and your family visiting again!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.