Patrick CayceUnited States
Mary W.United States
"Susanne provided excellent service and we can recommend her highly. We wanted both a driving and walking tour. Car and driver were superb. Susanne had designed our time with her based on interests we named in advance. She also responded readily to emails ahead of our tour about possible restaurant choices. She even confirmed our dinner reservation directly with the restaurant and then with us. She also responded readily to a last minute change in our drop off point. You can't go wrong with Susanne.
TOUR GUIDE RESPONSE: Mary, thank you so much for your kind words. It was a delight to meet you and David and I really enjoyed our morning in Copenhagen. I hope you are enjoying your cruise and all the exciting places that you are visiting in the Baltic.
Stephan PapaUnited States
Very knowledgeable and thorough.
TOUR GUIDE RESPONSE: Thank you, Stephan!
Jeanne KellyUnited States
TOUR GUIDE RESPONSE: Jeanne, It was a great and very special day. Thank you!
Susan M.United States
Our flight was canceled and we were delayed 2 hours but the company contacted Susanne and she met us at the airport. We had a wonderful walking/driving combination tour of Copenhagen! Susanne is knowledgeable, and you can tell she loves her city! There was not one of our questions that she could not answer. We had very limited time due to our delayed flight and time we had to be aboard our ship, but we definitely saw the highlights of this beautiful city! I highly recommend Susanne!
TOUR GUIDE RESPONSE: Thank you so much, Susan! I know how much you had looked forward to seeing all the highlights of Copenhagen and I am so happy that I managed to get you to see all those places even though we were a little pressed for time. I hope the rest of your vacation went smoothly and that you had a fantastic cruise. Susanne
Russel ChristensenLas Vegas, NV, United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Dean N.United States
Had a wonderful walking tour of Copenhagen, tailored to what we wanted to see and do. Plus Susanne was very personable, engaged, and informative. One of the best city tours we taken in many years of traveling. Highly recommended.
TOUR GUIDE RESPONSE: Thank you, Dean. You and Terry were such lovely company making it a great day. I will be thinking about the two of you sitting on your balcony tomorrow afternoon enjoying your purchases. I hope you have a wonderful cruise in the Baltic. Susanne
Mary ShuldmanUnited States
Tour was fine. The guide was flexible and took us all the places we had wanted to visit. While I thought the guide was very pleasant, I didn't feel she was as knowledgable as other guides I have had in the past in other places using tours by locals.
TOUR GUIDE RESPONSE: Mary I thoroughly enjoyed showing you and your party around Copenhagen and sharing my local and historical knowledge with you. I hope you all had a great time on your Jazz Cruise. Susanne