Julie PeggUnited Kingdom
Our tour with Elena was everything we had hoped for. We had brought our parents ( both Octogenerians) for a long weekend, to a City they had always wanted to visit. They struggle with mobility issues and we wanted to enable them to see as much of Vienna as possible. Elena's highlight tour was wonderful. From our initial contact, she was sensitive to our needs. She limited the walking as much as possible, but, without affecting the overall experience. Her knowledge and stories so captivating. Excellent!
TOUR GUIDE RESPONSE: Dear Julie, it's so heartwarming to read your words and I'm feeling so good now knowing that your parents got their long lasting wish fulfilled by you and I could contribute. Special thanks for your personal note. I appreciate it very much. All the best, Elena
Heidi CanarelliHenderson, NV, United States
Elena is an engaging, knowledgeable guide She knows and loves her countr. However, the tour itself was too ambitious for a day trip. It isn't realistic to plan so many things for one day. Our objective was to visit Salzburg and we never even made it there. Our visit to Admont was worthwhile. The library and museum are both outstanding. The countryside and the Alps are breathtaking. Hallstatt was a complete waste of time as it has been overrun with tourist. There wasn't enough time to go to Salzburg.
Vijay VasheeMercer Island, WA, United States
Elena provided us not only with the rich history behind the various places but also very entertaining stories to add more to our tour. She was ready way before our start time and took the time to cover areas that we were interested in. Her local knowledge on Cafes or places to eat or drink was very useful. We were also very grateful for her taking the extra time at the end to show us just one more place of interest. I do not hesitate to recommend her. Her passion is evident and delightful.
TOUR GUIDE RESPONSE: Dear Vijay, thank you very much for your kind words. It was my pleasure to share my love for this city with you and your wife. You were so interested in everything, so I really enjoyed this tour with you. All the best, Elena
Martha HaynesUnited States
Elena went above and beyond adjusting to our last minute change of meeting place. She is very informative and the stories she told us about the Royal family will stay with us forever! She has an elegant demeanor and is very professional. She made sure to include my 10 year-old in her presentation. It was hot in Vienna, thus she shared her hand-fan with my son and I to keep us cool. Her thoughtfulness is appreciated. She kept us on a schedule and took in consideration us walking slow. AMAZING!
TOUR GUIDE RESPONSE: Thank you Martha with all of my heart for your kind words. I wanted to ensure, that despite the heat this tour will be remembered as your personal highlight in Vienna. It was my pleasure spending time with you and your beloved ones. All the best, Elena
Sinikka ParvizUnited States
We (2 adults and kids 5, 7 and 10 years) did the Vienna Essentials walking tour with Elena. She was very knowledgeable and had interesting stories to tell about the sights. She engaged directly with our kids and they recited the facts she told us the following days. Elena was ready to go overtime with us but our youngest got tired in the July heat. At the end she gave us recommendations for lunch places and things to pay attention to in one of them. We did that and did't regret! We highly recommend Elena!
TOUR GUIDE RESPONSE: Thank you Sinikka! I appreciate that very much and it fills my heart with joy. I feel so honoured taking into consideration, that so much time has gone by since we met and you still felt the need to write this review. All the best for you and your lovely family! Elena
Mark GoetzUnited States
Elena was warm, funny and knowledgeable. I would absolutely recommend her to my friends. She is outstanding! Thanks you for a tremendous morning.
TOUR GUIDE RESPONSE: Thank You for Your kind words Mark! We really had a good time and it was a pleasure doing this tour with you. All the best, Elena
John MegoUnited States
Elena was super knowledgeable and my young daughters and I all loved her! Highly recommended. Book her.
TOUR GUIDE RESPONSE: Thank you John for your sincere and warm words, especially for your private comment. We really had a great time. So much fun doing a tour with people like you. Give your two princesses a big hug from me. All the best Elena
Oksana G.United States
Elena was pleasant and punctual. However, tour was not very informative, less than engaging guide, and she cut it short compared to advertized lenght and landmarks to be seen.
TOUR GUIDE RESPONSE: I reject your feedback decidedly! The fact that you seem to not have sufficient command of the English language does not make a tour "not informative". The fact that your group was not interested at all does not make a guide "less engaged".The only site we have left out was The Hofburg,which was declared a "restricted area" short before our tour,due to the official visit of The President of Iran.I deliberately took my time for the reply, but now other customers are able to adjudicate by seeing both sides.
Michele Suito-OliveraWeston, United States
If you want a true Vienna lover, ask Elena to be your guide. I wanted to do it ALL on my tour as my dream was to visit Vienna forever. Elena gave me a fabulous Vienna experience, more than what I expected. She is knowledgeable, speaks English beautifully, she's funny and her vivid stories are not only interesting but rich in culture, history and love for her beautiful city. My family (me, husband & two teenagers) had a wonderful time with Elena, as if we'd met up with a childhood friend! Thank you Elena!!
TOUR GUIDE RESPONSE: Thank You for Your nice feedback. I appreciate it very much and take Your kind words as a reward. To put in my effort and to get such a review makes it all worthwhile. Thank You again for booking me. You are more than welcome should You decide to ever visit Vienna again. Sending love to You and Your family. All the best! Elena
Franck ChapeauxUnited States
Elena was organized and knowledgeable. Her tour was very interesting and gave us a very good approach of the Vienna history. We visited every sites which were planned and during our tour Elena gave us some good addresses for lunch and dîner. We will recommend her to any of our friends who want to visit Vienna.
TOUR GUIDE RESPONSE: Thank You Franck for Your kind words and for Your rating. It was such a pleasure showing You Vienna. All the best to You and Your family Elena
Jamie DeterdingUnited States
Elena was absolutely wonderful and accommodating to our entire family. We spent the entire day with Elena and we were able to get to know Vienna and what's makes this city so special. Thank you Elena for the insights and the stories. Jamie, Anne, Elise, Bailey and Jackson. Lincoln Nebraska USA
TOUR GUIDE RESPONSE: Dear Jamie, Anne, Elise, Bailey and Jackson! Everytime when I´m at a meeting point, I wish people like you would come around the corner. Loved meeting your family, so beautiful, knowledgable and inquisitive! Thank you for choosing me as a guide and for the wonderful day we spent together, and of course for your beautiful warm words. All the best Elena
Vladimir ShindelmanUnited States
Great tour and amazing guide! Knowledgeable, professional, listens and accommodates all reasonable requests. Would definitely recommend. I will use Elena again once in Vienna on different tours.
TOUR GUIDE RESPONSE: Thank You for Your kind words Vladimir, it was my pleasure to show You Vienna. See You next time Kind regards to You all Elena
Jennifer BargetUnited States
Elana was an out of this world, incredible tour guide! We loved every minute of our Vienna overview tour with her and learned so much! She was very funny and was able to make the stories and history very relatable to us through her sense of humor! She went above and beyond by spending extra time with us as well as suggesting many things we can see and do after our time spent with her. We highly recommend her and had the most wonderful experience in Vienna thanks to Elana!
TOUR GUIDE RESPONSE: Dear Jennifer! People like You and Your husband make me love doing what I'm doing. Thank You ! Come back and give it another try. There's still so much to see in Austria. You'll love it even more :-) I wished all my clients would be like You. All the best Elena
Karen MatthwesUnited States
We only wished that we had more time! She seemed to truly care about her city and that we enjoyed and understood everything that we saw. It helped us to have a great time the rest of our week in Vienna.
TOUR GUIDE RESPONSE: Thank You Karen. Customers like You make me happy doing what I'm doing. All the best Elena
Very pleasant, easy to understand, customized the tour to our questions and pace. God bless you and your family Elena.
TOUR GUIDE RESPONSE: Dear Brett, thank You very much for Your feedback. To do a tour with people like You and Your kind family is a pleasure for me. Maybe we`ll have the chance to walk Vienna again and I`ll show You the rest of the city :-) All the best Elena
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Grace HarrisUnited States
TOUR GUIDE RESPONSE: Dear Grace, Thank you very much for your rating! I wish you a beautiful Christmas time and a happy New year! ��������
Helen Woodward DaviesUnited Kingdom
Elena was flexible to our time changes al- very professional and knowledgeable. We had fun and learnt so much in a short time about the history and architecture
TOUR GUIDE RESPONSE: Dear Helen, Thank you so much for the nice review! I wish you all a peaceful and relaxing Christmas season! Sincerely yours, Elena
Brian ThomasUnited Kingdom
Elena was knowledgeable and enthusiastic. We were all very happy with the tour, just a shame about the weather !!!
TOUR GUIDE RESPONSE: Dear Brian, thank you very much for the rating. I absolutely agree that the weather was horrible - it was very cold and it was raining cats and dogs!!! But this rating is meant for my guiding services and not for the weather! And it influences my future bookings and my reputation as a guide very much. For these reasons I would kindly ask you to rate my knowledge and my personal performance and not the weather. Thank you once more that you showed so much interest in my excursion despite
Elena is knowledgeable, personable and a good communicator. We enjoyed our time with her and she proved adaptable in her scheduling as she changed her programme on the fly based on what we had already seen.
TOUR GUIDE RESPONSE: Dear John, Thank you very much for your kind words! I had also a feeling that we had spent a perfect day together! Best regards, Elena
Patricia BreslauUnited States
Our original guide we booked unfortunately had to cancel but she arranged a wonderful replacement in Elena. Elena has a fun and vibrant personality. We enjoyed our all too brief time with her in Vienna. There is so much to see but our schedule only allowed for a short tour and Elena delivered a wonderful tour for us. She pointed out several areas we would want to return to and we did. Her recommendations were excellent.
TOUR GUIDE RESPONSE: Dear Patricia, thank you so much for your kind words! It was a great pleasure for me to make acquaintance with you and your friends and to show you the most beautiful sights of Vienna! I hope very much that you enjoyed your stay and that you'll keep the amazing memories about Austria! ���� Sincerely yours, Elena