Katerina was very flexible and rescheduled our tour to compensate for us not knowing that we needed to get tickets in advance to avoid a 3 hour lineup. Unfortunately the Uffizi was too crowded even with the rescheduling to enjoy the exhibits. I would pick my time to attend more carefully if I were to attend again.
Clay SandefurUnited States
Katerina's love and enthusiasm for Florence was evident from the start of our tour where she graciously met us at the train station. From there, she led us on an educational and entertaining tour focusing on our interests and questions while showing us as many highlights as our time together allowed. We thoroughly enjoyed not only the most recognizable highlights of Florence but Katerina led us down corridors and passageways from Florence's distinguished past. Our tour with Katerina was excellent.
TOUR GUIDE RESPONSE: Thanks a lot for your friendly feedback. This is a great pleasure of mine to discover Florence again and again.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.