TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Brion GluckUnited States
Once again - Donna was the perfect local tour guide. We enjoyed our 1st tour so much we booked a second tour beginning the morning we arrived after our cruise. The whole family had a great time. 5 stars! Do not hesitate to book. Donna is absolutely wonderful, pleasant and extremely knowledgeable. We hope to return and use her again (for the 3rd time) in the future. Very sincerely, BG
TOUR GUIDE RESPONSE: So happy to "bookend" your family's cruise with a couple of land safaris. Thanks for including me.
Brion GluckUnited States
Donna was absolutely fantastic. Do not hesitate to book a tour with her - you will not regret it. Her knowledgeable and caring nature placed my family at ease. The destinations were great and Donna's timing was perfect. I can honestly recommend her tours without any reservations.
TOUR GUIDE RESPONSE: Mahalo Brion! Never got my trumpet serenade, so you must return.
Jay SiskindUnited States
Donna gave us an excellent tour. She was flexible and knowledgeable and we had an excellent tour of the Honolulu area.
TOUR GUIDE RESPONSE: Mahalo, Jay. I enjoyed introducing you and fellow cruisers to aspects of Hawaiian culture and some of my favorite scenery.
Dale R.Denver, CO, United States
James DeForestUnited States
Donna was very knowledgeable about Hawaii. She answered all our questions and gave us a look at the Island from a member of the community viewpoint. Would use her again.
Andrea StewartUnited States
Donna was a great tour guide. She was very knowledgeable in the history of Hawaii and of the area. We loved the true local place ( no tourists) she found for us to eat lunch. We will recommend Donna to everyone we know who is visiting Hawaii.
TOUR GUIDE RESPONSE: Mahalo Andrea. I enjoyed showing your family around and always appreciate when clients want to try new things. In your case, chicken long rice, lomi salmon and lau lau!
Deborah RalphUnited Kingdom
Donna was an excellent guide. We had an amazing day. Lunch at the shrimp trucks was amazing and we really enjoyed the scenery on the North Shore. We were really lucky to see 2 turtles on the beach. In fact the whole day was amazing. Donna was friendly and knowledgeable and happy to fit in everything we wanted to see.
Patrick LeadbitterUnited States
Donna's knowledge of the area was impressive. The tour was not only enjoyable for my entire family, but also very engaging and educational. We enjiyed it very much and would highly recommend this tour.
TOUR GUIDE RESPONSE: Mahalo Patrick. I'll study up on local avian population in preparation for your return!
Kim WannerUnited States
Donna was prompt, pleasant, and informative. We really enjoyed our time with her!
Outstanding tour provided by Donna! Very knowledgeable on recent and historical history, along with latest gossip events ��. Itinerary suited us as we needed and great less touristy gems we enjoyed. Relaxed atmosphere all day and the time flew by. Even our two kids (6 and 9) managed to stay awake the whole day!! Would highly recommend Donna to anyone wanting a nice day out seeing the best of the island!
Francine LaskyUnited States
Donna is a delight. She made the day fun for our whole family. My kids 17, 13, & 13 enjoyed the stops, the snacks, and her commentary. Her van was really comfortable. We loved the shave ice, the overlook to the "Here to Eternity" beach, the Arizona memorial (she made it exceptionally easy to avoid the crowds) , and especially the lunch at Nico's. She has a welcoming manner and is really easy to work with. It was a great value.
Angela AmaranteAptos, CA, United States
First of all Donna's car was so clean and neat! We had a wonderful day full of so many interesting and beautiful sites! Donna was the perfect guide for our first trip to Oahu. We highly recommend her to anyone wanting to learn and see this beautiful Island.
Jeannette SinkMt Pleasant, SC, United States
Donna A.was very accommodating to meet our needs and interests on our recent tour of Honolulu. Her knowledge of history was evident throughout the tour. My husband and I enjoyed our time with her. She was a good communicator showing us the sites that we requested. We appreciated her expertise and friendly manner. If we ever visit Oahu again, we will not hesitate to engage Donna as our private guide. Highly recommended!!
TOUR GUIDE RESPONSE: Thanks Jeannette. Your history-buff husband kept me on my game! I hope you enjoyed the rest of your Hawaiian Holiday and look forward to seeing you back here one day. Donna
Carol SpahnUnited States
Carol SpahnUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Kathy FlynnUnited States
Donna was perfect. We had the tour we wanted without lines or uncertainty. She is easy going, friendly and knowledgeable.
William GlavinUnited States
Great historical trip amd expedience for our 5 children.Our tour guide was prompt, and made us all feel relaxed and not pressured to get from one exhibit to the next. She pointed out some really interesting things about the exhibits and history of Pearl Harbor. It was one for the memory books!
TOUR GUIDE RESPONSE: Mahalo for the feedback. I'm glad you enjoyed Pearl Harbor and hope you'll return to see more of Oahu.
Jeffrey MantzUnited States
Ronan HinesUnited States
We had a really good time with her. I left my sunglasses in her car and she went out of her way to return them to me. So nice of her.
TOUR GUIDE RESPONSE: I'm glad I could show you around East Oahu and Pearl Harbor and that you enjoyed your tour. Couldn't let you board the cruise ship without your sunglasses!
Debra RutanUnited States
On my first trip to an area I often hire a guide for the first day to get an idea of what to see the rest of the trip. We had the 8 hour tour of the island plus Pearl Harbor. Donna took us to everything we wanted to see. She is an excellent guide, personable and knowledgeable. I highly recommend her.
TOUR GUIDE RESPONSE: Thanks Debra, I enjoyed showing you and your family around and all your good questions.
Donna was punctual, friendly and welcoming from the start. We felt relaxed and comfortable at all times. Donna was very organised, flexible and knowledgeable and able to answer any questions we had. She followed up on anything she was unsure of. We all loved our roadside lunch at the shrimp van and the delicious pies! We learnt about the island, the people, culture and history. We would highly recommend Donna to any group wanting a personal and friendly service.
TOUR GUIDE RESPONSE: I'm glad you and your merry band of frequent travelers enjoyed your day as much as I did.
Donna was very organised for our visit to Pearl Harbour. She gave us clear instructions so we would get the most out of our visit. Once we realised we would need more time for our visit Donna accommodated us even though it was past our booked time which we greatly appreciated.
TOUR GUIDE RESPONSE: Thanks Colin. There's so much history at Pearl Harbor, sometimes it takes a little longer to soak it all in.
Martin Ashton-KeyUnited Kingdom
Donna was excellent! Our trip was the day after Tropical Storm Darby hit Oahu which meant we were unable to hike to the waterfalls. Donna organised an alternative schedule including a tour of East Oahu, the Makapu'u Lookout, shaved ice at Keneke's (excellent!), and then lunch from Leihi Health in Kailua (fantastic veggie tacos to go) finishing up on Lanikai beach and then the Pali lookout. Donna was a great guide throughout, really knowledgeable and great company - we couldn't have a better trip. Thanks!
Sally M.New Zealand
We had a great day in Oahu with Donna. She was a fount of knowledge, and made the trip very easy for us. We had a busy day, but never felt rushed. In addition to Pearl Harbor, we visited several beautiful lookout points, and had a 'local' style lunch, which we ate on the most beautiful beach (Waimanalo). It was really nice to get away from the madness of Waikiki to see some of the rest of the island, and Donna made it a great experience.
Marscha LautersteinUnited States
Donna was very informative and knowledgeable. We very much enjoyed having a tour with a local. We would highly recommend using Donna for a tour of Oahu.
Gregory WeissenbergUnited States
Donna is very organized,patient and knowledgeable. She's a consummate professional.
TOUR GUIDE RESPONSE: Mahalo Gregory. It gives me great pleasure to show someone around who enjoys history and culture as much as you.
Teresa ParkerUnited States
Donna was very informative and accommodating. We had a memorable day at Pearl Harbor. She went "above and beyond" showing us many of the local places that we would not have seen on the typical ship excursion tour. Thank you, Donna and Tours by Locals!
TOUR GUIDE RESPONSE: I love shore excursions! ...people looking forward to, or in the middle of, having a great time on a cruise. I hope to see your group on a future visit to Hawaii.
Allison McCanneyUnited States
Donna is very nice and knowledgeable. She knew her way around the island as well as the flora and fauna. Knowledgeable about the history. Enjoyed the hike and waterfall. We also stopped for shaved ice at a local establishment which was delicious. I would recommend the tour to see the "non touristy" attractions.
TOUR GUIDE RESPONSE: Thanks Allison. Let's go on another waterfall hike when the McCanney Clan descends on Oahu again.
James LeonardMarathon, FL, United States
We were with Donna for 2-days and enjoyed her company. She did a wonderful job especially on the North Shore of the main Island which was simply awesome. We strongly suggest that you consider her as she is quite good. Mike
TOUR GUIDE RESPONSE: Mahalo, Mike. It was my pleasure to introduce your adventurous group to some of my favorite local food spots and historic sites. Aloha, Donna
Marilyn MentzUnited States
Donna is a wonderful tour guide! We saw all of the important sights in Oahu in our 8 hour tour. Donna is knowledgeable about Hawaiian history, shows us where the famous people live, and is up to date on current events. Donna is a delightful person, a pleasure to be with as well as a great tour guide. We recommend her without reservation! Roger and Marilyn Mentz
TOUR GUIDE RESPONSE: Thank you Roger and Marilyn. I'm glad I could help you and your friends check off a few items on your Oahu "punch list" and wish you all the best as your Hawaiian adventure continues.
Paul WalkUnited States
On the flight back from Australia we had a 6 hour layover in Honolulu. We thought we'd book a guide and we hit Gold with Donna!!! What a treat to get a taste of Hawaii before our flight back to New York. Saw the "Punch Bowl" and Pearl harbor and much else!! Donna was fantastic. Highly recommend her. Ellen and Paul Walk
Donna, our guide, went out of her way to accommodate our interests and requests. We thoroughly enjoyed ourselves and were in awe of many of the places we visited. It was so advantageous to have a guide with so much local knowledge, who was willing to personalise the trip for us. A great time was had by all.
TOUR GUIDE RESPONSE: Mahalo, Vicki. It was my pleasure to introduce your fun group to some of my favorite places on the island.
Sungwon ChoiSouth Korea
Donna was a great tour guide. She preplanned everything (even prepared for bottled waters and snacks) and at the same time was very flexible for any schedule modifications. She was very knowledgeable on Hawaii and its cultural/natural beauty. Definitely recommend Donna.
TOUR GUIDE RESPONSE: Mahalo Sungwon. I appreciate your adventurous nature, including our detour to the Prince Lot Hula Festival. I hope to see you on your next Hawaiian holiday.
Caryl RahnUnited States
Donna was an excellent guide who had the tickets all ready and organized for us. She picked us up on time and showed us a great time meeting all our expectations.
TOUR GUIDE RESPONSE: Mahalo Caryl. Coming from someone as well-traveled as you, that means a lot.
Lawrence WeinbergUnited States
Michael DagenUnited States
Donna was amazing. She not only gave a great tour but showed us local lunch locations and even took a little time to show us the local art. If you want the best tour, use Donna
TOUR GUIDE RESPONSE: Thanks, Michael. I hope you'll bring the family back and spend a little more time on Oahu. Aloha.
Karen JordanUnited States
This tour was the highlight of our trip. The guide was knowledgeable, enthusiastic, accommodating, and absolutely fabulous. We were able to see almost everything that was on our list; we saw the outside of King Kamehameha's Palace since it is closed on Sundays. Everything else was excellent. What a great day!
TOUR GUIDE RESPONSE: Karen, I'm glad you and your daughter had a good time discovering a bit of Oahu. Thanks for choosing to share a few hours of your precious family time with me.
Robert BarneyUnited States
Thanks to Donna we had a great tour. She saved us lots of time and made sure we were where we needed to be to get the best out of the tour. She also gave us a running explanation of what we saw and the history behind it. I would highly recommend her to anyone looking for a friendly personal tour.
Ana MaligligUnited States
Really enjoyable and relaxing day with Donna. I did this tour with an 8 year old -- piece of cake. Although we did some tourist spots (Pali lookout, Buddhist temple), the majority of the time was spent going places you will not be able to find yourself easily (and definitely would not be in the large tour group excursions). She is very attentive to all your needs and would be a great companion to a family or small group. Very highly recommended.
TOUR GUIDE RESPONSE: Mahalo Ana. I'm glad you and your daughter enjoyed the day as much as I did. Aloha until next time.
David BillinghamUnited Kingdom
Donna is an excellent guide. She is friendly, very knowledgeable and made us feel at ease from the first minute we met her, which counts for a lot when in a new place! Being a local, Donna was able to show us locations off the typical tourist track; these included great photo spots and local eateries that some other locals we spoke to hadn't even heard of! Overall, we had a great time and left with many photos and fond memories that result in firmly recommending her. Thanks, Donna :)
TOUR GUIDE RESPONSE: Mahalo, David. I had a great time with you and your sister and appreciate the suggestions you gave me to punch up my tour offerings. I hope you enjoyed the rest of your adventure and arrived home safely.
We had three excellent guides in Hawaii. Donna in Honolulu, Tony in Maui and Laurence in Hilo. All three had a very different style and yet absolutely delightful and knowledgeable. They all went beyond the call of duty to please us. I would highly recommend all three of them
TOUR GUIDE RESPONSE: It was my pleasure showing you, your wife and friends around Pearl Harbor and Honolulu. I hope you'll return someday for the full island experience. Aloha, Donna
Timothy SprolesUnited States
Hoochoy W.United States
Donna is an amazing tour guide. She did what was needed to give my wife and I an amazing experience that was alo personalized. Rather than take us to all the commercial places she took us to places that was off the beaten path that only a native would have knowledge of. I would not hesitate in recommending Donna to anyone considering her for a tour of Honolulu and Oahu!
TOUR GUIDE RESPONSE: Thanks, Hoochoy. You 'foodies' kept me at the top of my game charting a course thru poke, coco puffs, shrimp trucks and shave ice. I hope you enjoyed the rest of your cruise. Aloha, Donna
We booked a 7 hour island tour with Donna.Donna was on time and her vehicle is excellent for touring. There are separate seats in the back and plenty of room. Donna has a very pleasant personality, has stacks of knowledge and interesting facts about her island We went to all the places we had read about and wanted to see. Nothing was too much trouble for her. Donna thanks for a great tour and the pleasure of your company.
TOUR GUIDE RESPONSE: Mahalo, Owen, for the opportunity to show you around and spend the day with you and your wife.
Brian LawrenceYateley, HANTS, United Kingdom
Donna turned up nice and early after a quick sight seeing stop we were off to Pearl Harbour, Donna had pre booked tickets for six of us so we went straight in to the theatre and then the memorial without any delay.Donna managed the six of us without losing anybody and answered all our questions knowledgably.She introduced us to a lovely place off the beaten track for lunch, after more sight seeing she dropped us off. Donna was interesting, fun to be with and gave us a great day.
TOUR GUIDE RESPONSE: Mahalo, Brian. You were an interesting lot yourselves! I hope you enjoyed the rest of your stay.
Arlene H.United States
Donna was great. By taking us to her favorite spots, we felt like we got to see the "real" Island, not just the tourist spots. My family's favorites were the Shrimp Truck, The Temple and Turtle Beach. Donna revised the day - she us the option for drive-bys or photo stops. When we stopped, we NEVER felt pressured to get going again. Donna gave us all the time we needed at each stop - it was up to us. Donna explained history, old and newer and talked about Island Life, not just the facts. Mahalo, Donna
TOUR GUIDE RESPONSE: Arlene, it was a pleasure showing you and your adventurous family around the island. Mahalo and aloha from Oahu.
We enjoyed the tour a lot! I had some doubts when I booked because it was a lot of money just for two people, but it was completely worth it. Donna is very professional and friendly, we saw beautiful places and she adapted the itinerary to our wishes. I can highly recommend her and the tour.
TOUR GUIDE RESPONSE: Thanks, Stefan. I'm glad you felt the tour price was money well-spent. I enjoy changing things up according to what travelers decide in the moment; life's more interesting that way.
Linda FrazeeUnited States
Donna was very good. She was able to answer our questions & was very personable. Did not hurry us along & let us see things at our leisure. We enjoyed this tour very much.
TOUR GUIDE RESPONSE: Thanks Linda. I'm glad you enjoyed your tour of Pearl Harbor, Diamond Head Lookout and some of Honolulu's historical sites. I hope you found some fun shops after I dropped you off in Waikiki. Aloha, Donna.
Barbara FergusonUnited States
Donna could not have been better. What a wonderful way to tour Honolulu and see all the major sites. She took into considerations our requests and our handicaps. Thanks Donna for a wonderful day!
TOUR GUIDE RESPONSE: Mahalo Barbara. We covered sites from Diamond Head Lighthouse to the Pali Lookout and Pearl Harbor and at least as many conversation topics along the way. Such a pleasure to spend the day with you and your husband. Aloha!
Marc IsraelUnited States
Marc IsraelUnited States
Marc IsraelUnited States
Marc IsraelUnited States
Marc IsraelUnited States
Boris BermanUnited States
Friendly and good customer service. Provided more than promised. And she really knows the island so the tour itself is very interesting.
Craig BowenUnited States
Guide was 30 min late picking us up. Other than that, tour was very enjoyable.
TOUR GUIDE RESPONSE: For groups larger than 6, I rent a van. That day, whatever could go wrong at the rental place did. I felt terrible about arriving late and hoped the extras I provided would compensate. They included priority admission to the movie at Pearl Harbor, buying a stool to make it easier for passengers to enter the van, an extra hour of tour time, drive-by of city historic sites and souvenirs at drop-off. I’m pleased to hear Mr. Bowen found the tour 'very enjoyable.'
TOURSBYLOCALS RESPONSE: Donna's guide manager reminded her that one of the most important things on a ToursByLocals experience is that the guide presents him or herself in a timely manner.
We had a relaxed and fun day touring Oahu with Donna, our easy going and friendly guide. Donna showed us the places we wanted to see, made great suggestions and shared interesting background information. Just as important to us was the safety and comfort of the car and Donna's attentive driving. A very enjoyable day and I would highly recommend this personable and flexible guide.
TOUR GUIDE RESPONSE: Mahalo, Dominic. I so enjoyed showing your family around the island. Come back soon so we can do some hiking and delve further into Portuguese bake shops. Aloha, Donna
Jeffrey FineUnited States
Had a great time with Donna. She was quite knowledgeable and informative. She showed us around Oahu including the Dole Plantation, North Shore and the downtown area. We even got excellent recommendations for places to visit when we moved on to Maui. Would highly recommend her to anyone interested in a personal guide of the island.
TOUR GUIDE RESPONSE: Mahalo Jeff. I enjoyed showing you two adventurous -- and discerning -- foodies around.
Karen GrayBarrie, ONTARIO, Canada
This is the second tour we did with Donna during our stay in Oahu. This day long tours include many sites on the Circle Tour. We visited rainforests, lookouts, mountains, beaches, turtles and much more. Because we spent a week in Honolulu, we did some sites on our own, and therefore, Donna was happy to change up our original plan and see other areas. It really nice to be able to decide where you want to go and see. Mahalo Donna!!
TOUR GUIDE RESPONSE: Thanks Karen. On the first day, I picked up clients. On the second, I dropped off friends.
Karen GrayBarrie, ONTARIO, Canada
Donna did a fantastic job of showing us the not so touristic Leeward Side of Oahu. We travelled along the coast seeing the beaches and mountains, and stopping for some beautiful pictures. We enjoyed her company and it felt like we were friends from the beginning. We were able to decide what we wanted to see and do, and that is why we chose Tours by locals. The day ended with a wonderful hidden away local beach side restaurant. Thank you Donna!
TOUR GUIDE RESPONSE: Mahalo Karen, especially for being so gracious when I took you on the unplanned 'detour.'
Tim LynkUnited States
A professional who provided a memorable tour of little known spots on the island. Donna surpassed all our expectations. She is exceptional at what she does. We can nit wait to return and spend more tie with her!
TOUR GUIDE RESPONSE: Thanks Tim. I always enjoy when clients are up for trying new things, like haupia & lilikoi malasadas.
Alan M.Cambridge, ON, Canada
Donna provided a wonderful all round tour of the island but at the same time, adjusted to what we were interested in seeing and doing. I would recommend her to anyone looking for a personalized tour of Oahu.
We were absolutely thrilled with the service we received from Donna. Our tour was thorough and personal. Donna made a fabulous trip all the more fabulous!
Ronan HinesUnited States
Beautiful day. She answered all my questions before the tour started. Custom built the day for us. I would highy recommend Donna as a tour guide. Very friendly...knowledgable of the area and history.
TOUR GUIDE RESPONSE: I'm glad you and your granddaughters enjoyed your tour. Thank you for choosing the walk-to-Waimea-Valley-Falls option so we could get a closer look at the flowers and trees, not to mention stretch our legs!
Ronald HillWashington, DC, United States
Donna has extensive knowledge of Hawaiian history, excellent personality, just a consummate professional. The tour was the highlight of my vacation. After the tour I felt as I had made a friend.
TOUR GUIDE RESPONSE: Thanks, Ron. I'm glad you enjoyed the day as much as I did.
Excellent tour. We had opportunity to see everything we wanted to, in such a short time. I highly recommend Donna as a tour guide, very friendly with excellent knowledge about the island.