Benjamin SternliebUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Jon SokolUnited States
Margaret GarnettWest Vancouver, BC, Canada
They made a special effort to meet us right at the ship which was much appreciated. There were fabulous flowers for my husband's birthday and a cake from a well known bakery. They were flexible while being timely. Not their fault traffic was horrendous. Tour was good and we learned a lot. Only reason four stars is English was not as good as most Tours By Locals Guests.
Steven KantorUnited States
Ranji is a delight as a tour guide. Please be aware that he will pick you up at the side of the ship. ( We were advised that private operators will not have access to the ship... wrong... he was there after we had gone to dock gates.) Great air conditioned car and off we went. He certainly knows his city and many of the key areas as well as the not so secret. Perfect English even if we were not so perfect. We felt that we has seen the very good of Colombo and the crowded areas like the markets etc.
David PortmanNaples, FL, United States
Ranji was accompanied by his wife who spoke English fairly well. They were very accommodating and we had an enjoyable tour of the city.