Virginia DavisUnited States
Very knowledgeable and interesting. Knows her history and culture. Warm, fun, flexible and easy to be with. Showed me places I would not have seen on my own. A rest day. Thank you!
Unfortunately our experience with this tour guide was not positive and not up to the standards we expected. Her English was very limited, and that was making it really hard for us to understand her. It was getting really tiring for us having to repeat questions again and again, and we had to be really alert and focused for us to understand what she actually wanted to say. He knowledge of the history of churches, techniques used in the interior as well as dates of historical events was also limited.
TOUR GUIDE RESPONSE: This tour went well. My clients saw everything and even more, which I usually show to my guests. They got explanation about the sights, within the program. As well we had positive corresponding before their coming here, in particular I urgently, few days prior to the visit, helped them to solve the question with their Russian visas ( which they had forgotten to make). We parted in a quiet, friendly manner after spending a day together. I was surprised and don't understand the reason of such a comment.
Roger FreidlineMidland, TX, United States
Stephen BurkeUnited Kingdom
Elena. Knowledgeably, well organised and at all times helpful. St Petersburg has so much to see that a guide is essential and even though in three days we never stopped we still covered a tiny percentage of this wonderful city. Elena tour got us into the key places and gave us time to enjoy each one.
TOUR GUIDE RESPONSE: Dear Steve, thank you for your reference! It was such a pleasure to take around both you and D'arcy, great you've got such memories of Russia. Let's stay in touch.
Mary W.United States
Elena did a good job of answering our pre-tour questions and arranging for our one-day visa. She and her driver were accommodating. Unfortunately our tour itself was cut short due to an unexpected incident that occurred while we were together. The incident was not directly related to Elena or the driver. Mary
TOUR GUIDE RESPONSE: Dear Mary, thank you for your response, it was lovely to meet you and David, and I wish we could spend our time even better. And, - yes, - as you said, - we are learning…
Gill PembertonUnited Kingdom
Elena was an excellent guide, friendly and informative.
Shirley B.Quezon City, 1112, Philippines
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Karen NelsonUnited States
Elena P. could not have been a better nor more interesting and knowledgeable guide; she was enthusiastic and had great ideas of fun and exciting places to visit, as well as where to have lunch as a result of our morning conversations with her. The driver was also very nice to be with and we learned a great deal about their daily lives. We recommend her highly and if we were to return St. Petersburg, we would want to have her as our guide again.
TOUR GUIDE RESPONSE: Dear Karen, thank you for your response! Will write you next week with the details, after coming back home. My best regards to Nancy.
We requested a walking tour and Elena took care with planning to ensure that we saw as many of the treasures of St Petersburg as possible. Her in depth knowledge of the history, architecture and collections of the city resulted in a most enjoyable two days.
Vera MehtaUnited States
Elena came very promptly at 10 AM to pick me up for our visit to the Hermitage.As we walked there, she pointed things out, answered questions about buildings and places and also about her own life in St. Petersburg. At the Hermitage, it was great to bypass the waiting lines and start our tour rightaway. She steered me expertly through the various buildings showing me the the most interesting features of each.Her pace was just right for me and I could not have asked for a better introduction to the City!
Angela WhiteEdmond, OK, United States
Having Elena as a guide definitely helped us make the most of our time in St Petersburg! Her in-depth knowledge about the sites we visited made everything so much more understandabke and therefore more memorable.She welcomed questions on every topic, and since she has lived in Russia for many years, her perspective was very interesting. We were so grateful for her flexibility and willingness to let us stop to grab a soda or snack, find an ATM and some postcards, etc. Great guide and a really nice person!
John ChivertonUnited Kingdom
Ewan LabromUnited Kingdom
Another excellent visit arranged by Tours by Locals. Elena was extremely knowledgeable, very pleasant company and a joy to be with.
thank you Elena for the great tour you gave us. We and our kids (21 and 29) enjoyed very much the day with you and the good driver. Your knowledge, your preparation and your charming personality made this a very positive experience for us. Your help with tickets and tips before our arrival was much appreciated. We will recommend you to all of our friends.
TOUR GUIDE RESPONSE: Edi, thank you! Have great time here with Erna, Debra and Sasha!
Stuart SemmelUnited States
Elena was a wonderful tour guide. Everyone in our family—from five years old to ninety—learned so much about St. Petersburg. Elena's knowledge about the city's political and cultural history seemed inexhaustible. We're so grateful to her for making our visit everything we hoped it would be.
Richard HoHong Kong
Elena did a good job with care. The driver was very polite. Good overall experience.
Ronald PikeUnited States
Excellent tour. Recommended.
Susan BirksUnited Kingdom
Our last day was a walking tour of the city and explained how Russian people live, with some shopping and a visit to the Grand Europe Hotel for coffee which was an added bonus. Elena and the driver where very friendly and it was a pleasure to meet them both.
Susan BirksUnited Kingdom
Day two was a tour on the hydrofoil to the Peterhof Palace and it was outstanding Elena got us there in time to see the start of the music and fountains and every day got us back to our ship in the time allocated.
Susan BirksUnited Kingdom
really enjoyed our tour with Elena we did 3 daysx 6hrs she gave us a good insight to the history of St. Petersburg and every day was on time with our bus and driver, the weather wasn't too good but no-one can change that. First day was a tour of the city and the State Hermitage Museum. Elena explained to us in detail and answered all our questions as best she could.
Dana CookUnited States
Elena is a wonderful tour guide. Very knowledgable and a pleasure to spend time with. We loved the 3 day tour with we booked with Elena.
Douglas TaylorUnited States
Good overview of the city. We enjoyed the tour and had a nice time.
David FeldmanUnited States
Elena was an exceptional guide. She was extremely knowledgeable about St. Petersburg, its history, art and culture. She was a pleasure to spend time with and we learned so much. She was fabulous and we would highly recommend her.
James GrayUnited States
We enjoyed our two days with Elena. She is knowledgable and personable and uses very good English. We would definitely hire her again if we returned to Russia.
Marcia L.United States
Very knowledgable. Warm, friendly. Flexible to our needs.
Deronda GurneyUnited States
Elena was awesome! She showed us St. Petersburg in just the way we wanted! Loved it!
John S.United Kingdom
My wife and I wanted to visit a lot of sites in St Petersburg which are not on the normal tourist trail. Elena worked extremely hard in discovering information and making arrangements. Thanks to her, our visit was a huge success and most enjoyable. We hope to return next year and our first priority will be to contact Elena.
John S.United Kingdom
Elena is friendly, hard working, very knowledgeable about her city, and speaks excellent English - everything you could wish for in a guide. When my wife and I went to St Petersburg the help we received from Elena was the key factor in making our visit a huge success and very memorable. We'll be back as soon as possible!
TOUR GUIDE RESPONSE: Dear John and Jeannette! It was a pleasure to help you. Best wishes in your research!
Claudia FewinUnited Kingdom
We were met by Elena and her driver on time in the lobby of our hotel and drove to Pushkin first, then on to Pavlovsk. After lunch we drove to Peterhof where we strolled through the gardens and looked at the beautiful fountains. Elena planned the day perfectly and she is a wonderful guide. We felt at home with her, she is a deep well of information and a lovely person to boot. We cannot recommend her services highly enough.
TOUR GUIDE RESPONSE: Spasibo, Claudia!!