Traveler Reviews of Private Tours in Quebec-City-Canada by Tour Guide Claude B. (Guide #21978)


Jill Bauer

Fernandina Beach, FL, United States
Rating

Tour: #362615, Ideal Private Tour for Cruise Passengers (1) : A "World Heritage City" and its breathtaking area!, Québec City, Quebec, Canada    view tour
Date: Nov 1/18

A perfect day in Quebec! Claude was absolutely the best! We were able to walk the old town and see all the key sights in the lower and upper sections. Claude was extremely knowledgeable about the sites, history and current governing structure. We had time to visit the St. Ann Basilica, which was one of the most beautiful cathedrals I have ever seen. For us, the highlight was the lovely "countryside" drive to the chocolate factory and the black current product tasting. The falls were stunning too!

TOUR GUIDE RESPONSE: Thanks Jill for this so positive review. I'll keep a great memory of this tour in your company. Take care !

Ann Glassco

United States
Rating

Tour: #362615, Ideal Private Tour for Cruise Passengers (1) : A "World Heritage City" and its breathtaking area!, Québec City, Quebec, Canada    view tour
Date: Oct 8/18

Claude was an excellent guide--knowledgeable, friendly and went the "extra Mile" to ensure our time in Quebec City was memorable.

TOUR GUIDE RESPONSE: Doing A "little +" during a guided tour makes the difference between "meeting the expectations" and "surpassing the expectations." I'm glad you noticed and appreciated it.

Don Connolly

United States
Rating

Tour: Old city, the Beaupré Coast and Montmorency Falls - Private tour, Québec City, Quebec, Canada
Date: Oct 4/18

Our tour of the Quebec City area was nothing short of fantastic. Claude was extremely prompt and communicated with me several days Leading up to our tour. Claude was extremely knowledgeable and accommodating, flexing the schedule to give us the best experience possible.

TOUR GUIDE RESPONSE: At each tour, the entire satisfaction of travelers is my only goal. That's why it's important for me to be flexible and accomodating to provide them the best touristic experience possible.

Nancy Stigliano

United States
Rating

Tour: Ideal tour for Mr and Mrs Stigliano : Discover Old Quebec and the treasures of its area., Québec City, Quebec, Canada
Date: Sep 30/18

If you wish to tour the real Quebec then please tour with Claude B. We were immersed in Quebec's culture and history during our full day tour with Claude. He is extremely knowledgeable about his beloved Quebec and shared that enthusiasm with us. We saw many historical sites, tasted the best chocolate and blackcurrant wine, visited the Basilica and Falls, went out to the Island d'Orleans, saw the Citadel, and had a complete walking tour of the upper and lower city. Claude was our best find in Quebec.

TOUR GUIDE RESPONSE: I really don't know what to say after such a complimentary comment. I will limit myself to thanking you and telling you how pleased I am that you enjoyed your guided tour so much. MERCI.

Barney Greenhill

United States
Rating

Tour: #362615, Ideal Private Tour for Cruise Passengers (1) : A "World Heritage City" and its breathtaking area!, Québec City, Quebec, Canada    view tour
Date: Sep 29/18

Claude Beauchamp is without exception an excellent tour guide. His knowledge of Quebec City is enhanced by his previous career working for the department of tourism. He speaks English very comfortably and yet my wife enjoyed speaking some French when possible. We were given a broad overview of Quebec City starting with the plains of Abraham, touring The Citadel, driving out to visit The island, seeing The Falls, returning to the Old City. We saw it all. If I could rate Claude higher than 5 stars I would.

TOUR GUIDE RESPONSE: Thank you so much for your comment. I really appreciate. I spent a delightful day in your company. Take care and stay healthy !

Vicki Saalwaechter

United States
Rating

Tour: Ideal Tour for the Saalwaechtersw, Québec, Quebec, Canada
Date: Sep 28/18

Oh my goodness! Where to begin? Claude so far exceeded our expectations--he was amazing, and made us want to come back to Quebec and spend more time there! He did a fantastic job keeping us on a schedule without rushing us, and showing us the most amazing parts of Quebec! We would recommend him without hesitation--he will make your tour one of the best memories of your trip! We have toured many places with many guides, and without a doubt, Claude was one of the best we have ever had!

TOUR GUIDE RESPONSE: Oh my goodness ! Where to begin ? I'll also keep a great souvenir of this wonderful day in your company. Thank you so much for such a positive and motivating review. Warmest regards !

Cynthia Davis

United States
Rating

Tour: #362615, Ideal Private Tour for Cruise Passengers (1) : A "World Heritage City" and its breathtaking area!, Québec City, Quebec, Canada    view tour
Date: Sep 24/18

Claude was an outstanding guide. We felt as if we got well acquainted with Old Quebec on our morning walking tour. The drive to Islands of Orleans was beautiful even though we were too early for the fall colors. Stops at the local chocolate store and winery were fun. We had lunch at Montmorency Falls and then finished the day at the beautiful Ste Anne de Beaupre Shrine. Claude was warm and informative. We have never been disappointed with our Tours with Locals guides.

TOUR GUIDE RESPONSE: Cindy and Martin, I really enjoyed this day with you. At each tour, I try to live up to the expectations of travelers and the reputation of Tours by Locals.

Randee MCQueen

United States
Rating

Tour: #362615, Ideal Private Tour for Cruise Passengers (1) : A "World Heritage City" and its breathtaking area!, Québec City, Quebec, Canada    view tour
Date: Sep 22/18

We had a wonderful time walking around,seeing and hearing about old Quebec. We rode the Funicular and he already had our tickets. We went to a chocolate factory, black currant winery, Strawberry farm and at each place he treated us to the items at at that place. We drove all around the area and saw far more than two of us had seen 2 years before on a "cruise" tour. The group of us that went had a fantastic and time and Claude was so personable, had great knowledge of the area and history.

TOUR GUIDE RESPONSE: Thanks for your review. I had a great day with you all ! Take care.

David Watson

United States
Rating

Tour: #326189, Enjoy spectacular Quebec City area, Montmorency Fall and Shrine, Québec City, Quebec, Canada    view tour
Date: Sep 21/18

Claude was excellent. We had a great day and tour!

TOUR GUIDE RESPONSE: Thanks David, It was a pleasure to meet you.

Marsha Koenigsbauer

Canada
Rating

Tour: #441054, 2-Day Walk&Car Combo Tour of discovery and wonder !, Québec City, Quebec, Canada    view tour
Date: Sep 18/18

Fabulous tours with Claude B. Walking tour was exceptional! Claude is personable, knowledgeable and friendly. We saw so many amazing sites in this informative tour of Old Quebec City, the Citadel, Parliament Buildings and more. 2nd day tour of the countryside included sights not to be missed. Isle D'Orlean, st. Anne's Basilica, Montmorency Falls and the Indian reservation. Claude was informative and made our day extra special with a stop for chocolate & wine tasting. Highly recommend Claude!

TOUR GUIDE RESPONSE: I had two great days with Hank and you. Hope you'll stay healthy. Then, you'll have many other unforgettable travel experiences throughout the world. Warmest regards.

Steven Englander

United States
Rating

Tour: #362639, Ideal Private Tour for Cruise Passengers (2) : Old Quebec and its breathtaking area, Québec City, Quebec, Canada    view tour
Date: Sep 17/18

Outstanding, wish I could give 6 or 7 stars!

TOUR GUIDE RESPONSE: Your enthusiasm for the city and the region throughout the day was really exciting. I had a great day with you. Take care !

Lindsay Eaton

New Zealand
Rating

Tour: Ideal Tour for Mrs Eaton, Québec City, Quebec, Canada
Date: Sep 8/18

I thoroughly enjoyed my recent full day tour with Claude, which he tailored specifically to meet my interests. Claude is a fantastic tour guide: personable, friendly, interesting, flexible and very knowledgeable. And when I lost my phone he went to an enormous amount of trouble to find it for me. I had a wonderful day and I highly recommend Claude.

TOUR GUIDE RESPONSE: I always take special care in customer service so that every traveler's experience is as pleasant as possible. If it means finding a lost cell phone, why not?

Cory Martinelli

United States
Rating

Tour: #326189, Enjoy spectacular Quebec City area, Montmorency Fall and Shrine, Québec City, Quebec, Canada    view tour
Date: Sep 7/18

Just enjoyed our wonderful tour with Claude today. He was warm, professional, and so thoughtful during our entire tour. We had an informative walking tour of downtown Quebec, the citadel, an amazing lunch and so much more ! We LOVED him.... Would reccomend this tour to anyone wishing a wonderful overview of the city that Claude clearly loves.

Constance Borden

United States
Rating

Tour: #441054, 2-Day Walk&Car Combo Tour of discovery and wonder !, Québec City, Quebec, Canada    view tour
Date: Sep 5/18

Claude provides a personable tour that is informative and fun. He extends himself to find answers to questions that are asked and continues to be sure the person is enjoying the tour. I strongly recommend this two day tour by Claude as a way to see Quebec City and the surrounding area. He was very helpful by taking pictures of myself at various locations so that I would have great photos for my memory of my time in Quebec City.

Jennifer Vincent

Tampa, FL, United States
Rating

Tour: #362649, Ideal Private Tour for Cruise Passengers (3) : Discover Old Quebec on foot and the treasures of its area by car., Québec City, Quebec, Canada    view tour
Date: Aug 26/18

Great guided tour by a real pro! Enjoyed a fantastic customized highlights tour both walking & driving in Quebec City with Claude. We booked our tour very last minute and our guide was incredibly accommodating for our group of 4. We've been very blessed with every guide we've found through ToursByLocals but Claude was exceptionally knowledgeable and gracious. For our group the driving portion was extremely comfortable, very nice brand new roomy suv. Highly recommend this custom tour !

TOUR GUIDE RESPONSE: It's always a challenge to deliver a customized tour booked at the last minute. I am very happy to have taken the challenge to your satisfaction.

Richard Lopresto

United States
Rating

Tour: #325698, Old Quebec, 400 years of Military History - Private Tour, Québec City, Quebec, Canada    view tour
Date: Aug 20/18

Claude did his good job for us. We're all happy to have a private tour with him. That's a highly recommendation!

TOUR GUIDE RESPONSE: I spent 3.5 wondeful hours with My and you. You were so enthousiastic ! Thanks for that.

Neil Harwayne

United States
Rating

Tour: #326189, Enjoy spectacular Quebec City and its picturesque countryside, Québec City, Quebec, Canada    view tour
Date: Aug 18/18

Claude was the most fantastic guide. He was pleasant, knowledgeable, personable, and organized.I , my wife and granddaughter spent two glorious days with Claude. we toured Old Quebec city and learned all the history of Quebec and Canada. we also went to the falls, Isle of Orleans, and for our granddaughter we went to Air Canyon. This was Claude's suggestion. It was great for us and fantastic for our grandaughter. Hire Claude it will be the best time.

TOUR GUIDE RESPONSE: WOW ! I do not know what to say after such a comment. These two days in your company have also been fantastic for me. Thank you for trusting me and having embarked on the adventures that I have proposed for you and your wife, as well as for your granddaughter. She is so lucky to have grandparents like you ! Best regards.

Jan Hoth

United States
Rating

Tour: #326189, Enjoy spectacular Quebec City area, Montmorency Fall and Shrine, Québec City, Quebec, Canada    view tour
Date: Aug 6/18

My two girlfriends and I booked a day long tour of Quebec City, Montmorency Falls, and St. Ann's and it was the highlight of our Canada trip. Claude is everything you expect a guide to be - but he offers so much more. He accommodated our slow place and changes to the itinerary with aplomb and grace. He truly wants you to have a great experience and love Quebec as much as he does. Take one or more of his tours you won't be disappointed.

TOUR GUIDE RESPONSE: Thank you very much. Your comment goes straight to my heart. I too had a great day with your friends and you.

Jon Porter

United States
Rating

Tour: #362615, Ideal Private Tour for Cruise Passengers (1) : A "World Heritage City" and its breathtaking area!, Québec City, Quebec, Canada    view tour
Date: Aug 5/18

Even though I was unable to go on the tour because of a weather delay in getting to Quebec, my brother and his wife raved about the tour. This was their first visit to the region, so my wife and I set up this tour for the four of us. Claude customized it prior to our arrival, and we emailed him about our being delayed but to go ahead with my brother and his wife. He was most gracious to them and took them on a tour they described as inspirational, historic and amazing. Thanks you for a great job.

TOUR GUIDE RESPONSE: Thanks Jon. Your brother and his wife enjoyed their tour so much that you will have to come back to Quebec City. It will be a great pleasure for me to welcome you there. Greetings to you four.

Barbara Bender

United States
Rating

Tour: #362649, Ideal Private Tour for Cruise Passengers (3) : Discover Old Quebec on foot and the treasures of its area by car., Québec City, Quebec, Canada    view tour
Date: Aug 4/18

Claude was a wonderful tour guide - very knowledgeable about the city and local attractions, flexible, and fun. We had a perfect mix of walking and driving to see local sights. We definitely recommend his tour!

TOUR GUIDE RESPONSE: Thanks Barbara and Dennis. I had a wonderful day in your company.

Kevin Logghe

United States
Rating

Tour: #362615, Ideal Private Tour for Cruise Passengers (1) : A "World Heritage City" and its breathtaking area!, Québec City, Quebec, Canada    view tour
Date: Aug 3/18

Claude was a delight. He was knowledgable and very accomodating to our interests and physical limitations. He made us fel like we were seeing all the right things and getting beneath the surface of fascinating Quebec City and the surrounding areas. You will be lucky to see things through his eyes.

TOUR GUIDE RESPONSE: Thanks Mr Logghe for this very positive review. It's important for me too be accomodating from the booking process to the end of a tour, and even after, if necessary. It's the only way to be sure that travelers will enjoy their tour. Take care of you both !

Diane Phillips

United States
Rating

Tour: #362649, Ideal Private Tour for Grandmother and Granddaughter, Québec City, Quebec, Canada    view tour
Date: Jul 22/18

Claude designed a perfect tour for us. We avoided the big crowds and saw all the sights with expert commentary. He never rushed us and encouraged us to enjoy at our own pace. But kept us on track to see everything in the scheduled time. He was professional, knowledgeable, and engaging. We thoroughly enjoyed every minute. Thank you Claude and Tours by locals !

TOUR GUIDE RESPONSE: Thank you for this so positive comment. As travelers are on vacation, I always make sure to give them time to enjoy the charms of this beautiful historic city. You've appreciated the tour I'm happy. Take care.

Brian Dooner

United States
Rating

Tour: Old-Quebec Private Discovery Tour, Québec City, Quebec, Canada
Date: Jul 14/18

Claude is a terrific guide and I would highly recommend him.

Michael Bell

United States
Rating

Tour: #362649, Ideal Private Tour for Cruise Passengers (3) : Discover Old Quebec on foot and the treasures of its area by car., Québec City, Quebec, Canada    view tour
Date: Jul 13/18

The Ideal Tour for Cruise Passengers was our first experience with Tours By Locals and—thanks to our guide/driver, Claude B. —it is the beginning of a longstanding relationship. The tour was well paced, including a walking portion at the onset & concluding with a chauffeured portion towards the end. Claude was knowledgeable, punctual, adaptable, and gracious. As a native of Quebec City, Claude is justifiably proud of his hometown and willing to share its treasures. The tour made our day memorable.

TOUR GUIDE RESPONSE: Thank you so much for your comment. As David Swanson rightly said, "we never have a second chance to make a good first impression," I am pleased to have made your first experience with Tours By Locals such a positive experience.

Barbara Parker

United States
Rating

Tour: #325698, Old Quebec, 400 years of Military History, Québec City, Quebec, Canada    view tour
Date: Jun 16/18

Claude willingly adjusted the tour to our wishes. Although we took several other tours earlier in our trip, he found many things for us to experience that we hadn't done previously. He is engaging, lively, is very interested in providing his guests a great experience, and informative. I would encourage anyone who wants to learn more about Quebec and Quebec military history, to take his tour.

TOUR GUIDE RESPONSE: Thank you so much for your comment ! It was a challenge to propose different and interesting activities, especially since you had the time, during the two previous weeks, to discover most of the attractions of Quebec City. It's important to adapt a tour to meet the traveler's expectations. I am very happy that I've taken up this challenge to your satisfaction.

Jean Reed

United States
Rating

Tour: #323995, In the footsteps of Champlain, including access to the spectacular Funicular, Québec City, Quebec, Canada    view tour
Date: Jun 3/18

The weather was bitter cold when my husband and I disembarked from our cruise ship a few minutes late. Claude was there, out in the elements, waiting for us. We had a nice tour, with stops here and there for a breather while Claude explained some of the highlights of Quebec. Our time together was just a few hours, but with Claude we saw and learned about things that we otherwise would not have noticed.

TOUR GUIDE RESPONSE: Thanks for your comment. I really appreciate. I’m always happy to introduce travelers to this beautiful city, rich in history of which Champlain, the founder, would surely be very proud today!

Susan Wolfelt

United States
Rating

Tour: #362649, Ideal Private Tour for Cruise Passengers (3) : Discover Old Quebec on foot and the treasures of its area by car., Québec City, Quebec, Canada    view tour
Date: May 20/18

Great walking tour of Quebec City with a drive to see Montmorency Falls and Ile d'Orleans and also the shrine to the east. Loved the history and the views of the area. I particularly enjoyed our walk through the Old Town and the falls. Thanks for a great day!

TOUR GUIDE RESPONSE: Thanks for your comment. It was a great day for me too ! It's always motivating for a tour guide when travelers are interested in the information we provide about the sites, attractions and history.

Gary Hawkins

United States
Rating

Tour: #362649, Ideal tour for Mr Hawkins and family : Discover Old Quebec and the treasures of its area., Québec City, Quebec, Canada    view tour
Date: Oct 19/17

Claude was a wonderful guide, and very accommodating to my 89 year old mother (who had recently broken her arm). He designed a perfect tour that included both car rides and short walks to see tremendous sights in Quebec City. All three of us were delighted!

TOUR GUIDE RESPONSE: Thank you so much for your comment. The satisfaction of every traveler is really important to me. I'm glad you enjoyed the tour I designed. Special greetings to your lovely Mom!

Patrick Viaclovsky

United States
Rating

Tour: Ideal Private Tour for Mr Viaclovsky : Discover Old Quebec and its breathtaking area, Québec City, Quebec, Canada
Date: Oct 15/17

Great Trip!!!!We will recommend!!!!Claude was very accommodating an knowledgeable.

TOUR GUIDE RESPONSE: Thanks Mr Viaclovsky, I'm happy you've appreciated the tour. Come back soon !

Harold Berliner

United States
Rating

Tour: #362639, Ideal for cruise passengers (2) : Old Quebec and its breathtaking area, Québec City, Quebec, Canada    view tour
Date: Oct 14/17

Bonnie Milano

United States
Rating

Tour: Discover and "Taste" picturesque and spectacular Quebec City area, Québec City, Quebec, Canada
Date: Oct 11/17

Claude went above and beyond to make our private tour complete and informative. He was flexible to the itinerary in order for us to see what we wanted to see and to eliminate a few things we had already seen. Since my group of 6 were Americans, we were pleased Claude spoke precise English. We appreciated his sharing some personal knowledge and since we were all Catholics, we appreciated his sharing of his Catholic life as we toured a gorgeous cathedral. Would highly recommend Claude for a tour.

TOUR GUIDE RESPONSE: Thank you for your comment. I'm very happy that you've appreciated the tour. I have a precious memory of this tour of Quebec City and area.I spent a wonderful day with you and your friends.

Barbara Binder

Switzerland
Rating

Tour: #326189, Enjoy spectacular Quebec City area, Montmorency Fall and Shrine, Québec City, Quebec, Canada    view tour
Date: Oct 3/17

Kathy Burke

United States
Rating

Tour: #362649, Ideal Private Tour for Mrs Burke and her mon : Discover Old Quebec and the treasures of its area by car., Québec City, Quebec, Canada    view tour
Date: Sep 30/17

My mother and I had a great time touring Quebec City with Claude. He tailored our tour to accommodate my mom's abilities. Couldn't have been better.

TOUR GUIDE RESPONSE: Thanks, I've also a great time with you and your mom. Stay happy and healthy !

Lou Rosebrock

United States
Rating

Tour: #362649, Ideal tour for cruise passengers (3) : Discover Old Quebec on foot and the treasures of its area by car., Québec City, Quebec, Canada    view tour
Date: Sep 28/17

Claude created a custom tour that fit our needs perfectly. His knowledge of Quebec's sites and history was excellent. My wife and I would highly recommend Claude to anyone traveling to this beautiful destination.

TOUR GUIDE RESPONSE: Thank you for your nice comment. I am always happy when travelers appreciate the customized tours I crete for them. This means that I have well understood their needs and expectations. I am especially happy to have given you the taste to come back to Quebec City in a next future. Be happy !

Margaret May

United States
Rating

Tour: #326189, Enjoy spectacular Quebec City area, Montmorency Fall and Shrine, Québec City, Quebec, Canada    view tour
Date: Sep 26/17

My mother and I could not have had a better experience. It was a farewell tour for her at 88 years old. Claude designed a perfect tour with our special needs in mind. We had a lovely day. My mother said that Claude made the trip to Quebec city the highlight of our week, and I agree. I would recommend this guide in particular for his ability to be in tune with his customer at every step of the journey. We would request him in particular in a future visit to this fine city.

TOUR GUIDE RESPONSE: Wow! What could I say more than THANKS for this beautiful testimony of appreciation. I had a wonderful day with you. I hope to see you soon in Quebec City. An hug to you and to your lovely Mom. Take care

Nina DeLoge

United States
Rating

Tour: #362615, Ideal tour for Ms Deloge and her group : A "World Heritage City" and its breathtaking area !, Québec City, Quebec, Canada    view tour
Date: Sep 24/17

Fabulous tour with Claude! Exceeded every expectation and left each of us wanting to return to Quebec City!

Burton Birnbaum

United States
Rating

Tour: #362639, Ideal for Mrs and Mr Birnbaum: Old Quebec and its breathtaking area, Québec City, Quebec, Canada    view tour
Date: Sep 9/17

Our tour was so wonderful, we decided we wanted to return to Quebec and spend more time! Our guide, Claude Beauchamp, was friendly, personable, knowledgeable and easy going as far as our pace and desires of what we wanted to see. We recommend Claude highly.

Roger Barna

United States
Rating

Tour: Quebec City's Best kept secrets !, Québec City, Quebec, Canada
Date: Sep 3/17

This was the second tour with Claude this past weekend. It was excellent, but see the comments on the first tour for more details. We highly recommend Claude.

TOUR GUIDE RESPONSE: Thank you so much for that comment and thank you for the two great tours of the last week-end. It's always motivating for a guide to accompany tourists as interested and passionate as you. I really enjoyed this weekend. For my part, I give you 5 stars without any difficulty !

Roger Barna

United States
Rating

Tour: Discover and "Taste" picturesque and spectacular Quebec City area, Québec City, Quebec, Canada
Date: Sep 2/17

We enjoyed two Quebec City tours with Claude. He was very friendly, knowledgeable, and flexible to meet our specific needs. We were interested in genealogy and history as some of my wife's ancestors settled in New France in the 1600's. Claude helped us find their land and memorials, and understand more of their lives and times. He recommended restaurants and museums to supplement our tours. Thanks to Claude we had a delightful and productive visit to Quebec City.

TOUR GUIDE RESPONSE: This tour was very informative for me too and your great interest in genealogy was contagious. I have already undertaken research to learn more about my ancestors. Thank you for being so passionate. Be happy and stay healthy!

Joseph Dreyfuss

United States
Rating

Tour: #323995, Historic Old Quebec, Montmorency Fall, Shrine and Island, Québec City, Quebec, Canada    view tour
Date: Aug 17/17

Claude was extremely knowledgeable and very gracious. We had a wonderful time with him and we were able to see everything that Claude promised. We would recommend Claude highly.

TOUR GUIDE RESPONSE: I also had a wonderful day with you and your wife and I am really happy to have lived up to your expectations. I always do my best to meet the highest expectations of each traveler. Thank you for your recommendation. I really appreciate it. Take care!

Debra Tabbert

United States
Rating

Tour: #326189, Enjoy Old Quebec City, Montmorency Fall and Irish Cemetery of Ste-Catherine-de-la-Jacques-Cartier, Québec City, Quebec, Canada    view tour
Date: Jul 9/17

Claude provides us with a professional yet personal tour. I had requested a visit the cemetery where my 5 and 4 times Great Grandparents were buried. He researched the information I sent him, and took us right to the church and cemetary. The church was closed, but he went back a few days later and took pics inside the church and emailed them to me. We were also able to visit other important areas of Quebec City. Excellent guide.

TOUR GUIDE RESPONSE: Thanks for your comment. I really appreciate. You know, I'm always proud to share my passion for Quebec City and its area and to add some extras to increase the satisfaction of the travelers. It's my way of thanking them for the confidence they have given me in choosing me as a guide.