Stephen BangsUnited Kingdom
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
I did this tour just for myself. This means that the person of the guide becomes even more important then if you do a tour as a group. An absolutely great tour to western Estonia. Roman has a deep knowledge of the quite complicated estonian history. He is very passioned about his home country. The eight hours of the tour passed just like this. I can but warmly recommend to choose Roman as your guide for a tour of Tallinn or for a tour into the country side.
Alexander TaranUnited States
Daniel B.Maitland, FL, United States
Annemarie GlazerUnited States
Roman was our tour guide for our Tallinn and Estonia adventure. He was very knowledgeable and a great guide. He was very proud of his heritage and he was an excellent representative of Estonia and Tours by Locals. Our tour was great and he provided a wealth of information and history of Tallinn and Estonia. Highly recommend.
Daniel VerwerUnited Kingdom
Roman was prompt and knowledgeable but did not really understand that one of our party had some mobility issues so there were to many steps in our tour. I would recommend him as a great guide but you need to be very clear about each guests capabilities.
TOUR GUIDE RESPONSE: Dear Daniel! Thank you so much for your feedback, as it is very important in our business. It was really hard morning, and talking by phone I had to make one matter solved! It happens rarely, but I will do my best not to make it happen in the future. You are great, and It was big pleasure to meet you in Tallinn. Regards, Roman
Nancy L.United States
Extremely knowledgeable easy to communicate with, perfect when time is limited and you want to cover a lot.
Roman showed us all highlights of Tallin in the right order in a very compact time frame. We avoided the crowds in the morning in upper and lower town, because he led us there only in the afternoon. Albeit the crowds of the Song festival, he took us there to have a Spy view on the stage and the singers (cruise tours wouldn't). He didn't mind to prolong our tour, as we wanted to go up the television tower and have a more extensive visit of the old town. So all together we are very happy about his tour!!
Laura KayTampa, FLORIDA, United States
Estonia is beautiful make sure you get a good breakfast and be ready for a day full of historic and ionic sights. Roman made us feel like we were walking around with a historian all the details he had for each stop. Thank you for a great day in your beautiful city!
Roman provides a very thorough and informative tour of Tallinn and the surrounding area. He is quite knowledgeable and personable. Our friends who took other tours did not see near as much as we did with Roman. We appreciated the personal touch that comes with a private tour.
TOUR GUIDE RESPONSE: Dear Michael! Thank you so much for your respond and feedback! I did my best to show you a lot within a short period of time, and I totally agree it may be stressfull to go back to the ship by your own. I will obligatory correct my route next time, and make customer feel more comfortable. Back transfer to pier by my van or taxi will be much better!
TOUR GUIDE RESPONSE: Dear Krzysztof! Thank you so much for so high rate. It was a great experience to provide a tour and to share my feelings with you! Estonia is a very varied country, and there are still a lot of places to visit. With best regards, Roman
Judith MillerUnited States
Linda S.United States
Roman worked hard. We saw a lot, which we appreciated, but the tour was not as focused as we had hoped.
TOUR GUIDE RESPONSE: Dear Linda! Thank you so much for your feedback! It is rather complicated to comment the tour, happened so long ago, but as far as I remember you wished to focus on Soviet legacy period of Tallinn, what we definitely did. It was: visiting of art museum branch of Soviet adaptation, the museum of occupations, panoramic tour over Soviet district of Tallinn and lunch stop in the residential area. Everything I added in custom tour was covered. Anyway, I will do my best to correct myself in the future.
Jennifer B.Huntsville, ALABAMA, United States
Roman was very passionate about Estonia and Tallinn but his English seemed limited and he was not able to sufficiently answer questions we had about the city. The tour was an overview of Tallinn and we didn't actually visit any museums, nor did we stop for lunch even after we requested a stop to eat. If I were to visit Tallinn again, I would buy a book on touring Tallinn to see the sites on my own.
TOUR GUIDE RESPONSE: Dear Jennifer! Thank you so much for your feedback I would do my best to correct all mistakes you said during next tours. My English has been advanced and it is getting to be rather good to explain all main things of the city. When tour is going to end, I showed you main places to have lunch, where you could have good time without guide. During busy tourist period I truly believe to show you as much as I can in limited time and give you free time for your own! Anyway, thank you for this exciting meeting
Martin DohmSouth Africa
Excellent tour, learnt a great deal of Tallinn and the region. Roman has amazing knowledge
TOUR GUIDE RESPONSE: Dear Martin! Thank you so much for your light feedback and so deep interest to Tallinn! It was very interesting experience to be your provider for a couple of hours! Tallinn is a multi-faceted city, which can attract travelers from different parts of the world. Yours faithfully, Roman A.