We had a great time in Harbin to see the Ice & Snow festivals & many places of interest with Samantha as our guide. She arranged transportation to & from the airport. She was very organized & communicated very well in English & Mandarin Chinese with us. She went the extra mile to accommodate our requests visiting a garden/flower market & a visit the new museum of war crime-Japanese Army Unit 731. We enjoyed very much the Northern & Russian food she recommended. Highly recommend Samantha when in Harbin.
TOUR GUIDE RESPONSE: Hi Hon&Soo , thank for your review, hope you couple doing well, and see you again soon Samantha
The entire time with her was fabulous! They met us at the airport and she helped us register in the hotel. She showed us so many amazing sights including the Snow and Ice Festival. She had lunch with us each day and took us to different restaurants with different food experiences - all of which we loved! She finished the tour by helping us navigate the airport and getting us through some difficulties in the check-in process. She as amazing and I would highly recommend her to anyone!
TOUR GUIDE RESPONSE: Thank for your review, I think you are still traveling in warm countries, now is Chinese New Year, Best wishes to you Hope see you soon, I plan to go Yellowknife someday. take care!
Jennifer MacLeanUnited States
Samantha was a great guide! She was waiting for us at the airport as discussed and we started the tour right away. She is very friendly and speaks great English and went out of her way to accommodate our last-minute requests and restaurant wants. She found us some really good local restaurants and brought us to all the tourist spots we were interested in. Our driver, Mr. Wong, did not speak English but he was also very friendly and helpful with luggage and picking us up/dropping off at best spots.
TOUR GUIDE RESPONSE: Thank for your review, I am glad to know your family and your beautiful daughters. Best wish to your family.
What a magical 3 days tour we had with Sam. We covered every item set out in the long itinerary and was never made to feel tired or rushed. Sam greeted us every morning with big smiles and said good bye to us every evening with the same big smile. Harbin is a beautiful place and together with Sam's information on its cultural, historical and contemporary heritage placed meaning to all of its beauty. Thank you Sam!
TOUR GUIDE RESPONSE: Thank for your review, I miss your family, especially your father, he taught me a lots things, I appreciate it , hope your mother and father keep health and happy forever, hope meet you again in Harbin.
We had a very good experience in Harbin thanks to "tourbylocals" and especially our guide, Samantha. She replied all our enquiries without delay before our trip and even informed us our flight schdule was changed. She was always smiling, very punctual and always listened to what we want. She went out of her way to meet our needs and her service was exceptional. Harbin is beautiful and would like to go back again.
TOUR GUIDE RESPONSE: Thank for your review, I also had great experience with your family and I was really happy when your children enjoyed their snow and ice skiing day, please come to Harbin again, I will take your family go to China’s Snow Town, because your family enjoy play with snow a lot, should visit real and beautiful snow place, and Yabuli Snow Skiing for your children. Yabuli is international snow skiing resort. Your children will like it. Hope to see you soon. Samantha
Yuen Wah LeongSingapore
Totally worthwhile! Saved a lot of hassle of reading up, finding the way and getting tickets in sub zero temp. In a day we covered all the attractions we wanted to see and Samantha patiently explained their history, the local culture and all our curious questions. She also took effort to ensure that our local noodle lunch met my fussy son's requirement and could cater his food allergy. Awesome service! Thank you!
TOUR GUIDE RESPONSE: Thank you for your review, I am glad that you and your son were enjoy all Harbin attractions, I was also happy for you before you leaving, Harbin was snowing. Hope you and your son come back Harbin again for Harbin outside Ice and Snow world, and finish Harbin Snow Fair on Sun Island.
Ian GillNew Zealand
Our guide, Samantha, was extremely helpful, unfailingly courteous and met all our requirements on several well-organized private tours. The driver also did a good job. We were so impressed by Samantha that we ended up engaging her for four consecutive days.
TOUR GUIDE RESPONSE: Thank for your highly rate, I am happy that you can get what you want from Harbin, and Hope to see you and your family again in Harbin for Ice and Snow Sculpture Festival in winter time.
Angela Leilani JonesWilmoreUnited States
On my third day touring with Samantha, I reflected on how grateful I was to meet her. Each day she showed me new and interesting things about Harbin. On day one, she introduced me to all the sights and shopping that were walking distance from my hotel. I felt comfortable getting around after that. I highly recommend her - she made my trip enjoyable!
TOUR GUIDE RESPONSE: Thank for your reviews, I think you are already in your home, Hope you are always happy like Jile Temple laughing Buddha, hope to see you again in Harbin, Thank you for taking my service again
Angela Leilani JonesWilmoreUnited States
This was my second day sightseeing with Samantha. I am so glad that I met her - she made my trip to Harbin enjoyable. I love the way she customized my tour.
Angela Leilani JonesWilmoreUnited States
Samantha is amazing. I enjoyed traveling with her to see the sights around Harbin. She gave me an appreciation for the interesting history of this city.
David RuheUnited States
Samantha was a most excellent tour guide. She provided a day and one half's tour of Harbin that was exactly what she promised and more. She is knowledgeable, cheerful, friendly and enthusiastic. I recommend her services without reservation.
TOUR GUIDE RESPONSE: Thank for your review，I am also enjoy the tour with you，you are also very knowledge about the world，hope to see you again in Harbin.
I booked the 2 days Harbin tour with Samantha. There are 5 of us including 2 seniors with walking disabilities. Samantha is very pleasant in person & professional as a guide. She makes constant changes to our itineraries to suit our needs & liaise constantly with Mr Bao (our driver) to work out the best drop off/pick up points to minimize the walking distance for my parents, in -26 degree c. She took us to 2 wonderful restaurants for lunch & even brought loaner winter boots for us.
TOUR GUIDE RESPONSE: Thank for your review, I am glad that you and your family enjoyed Harbin Ice and Snow Festival trip and Harbin food. Travel to Harbin in winter time is cost lots of money for entrance tickets, tour guide and vehicle, so I hope every visitors can enjoy Harbin cold winter from my guide service. Most of visitor from warm country, they pay lots of money for attraction tickets, because cold just spend couple minutes in Ice and Snow attraction. I feel sorry for that, so I would like to help someone need
Janet DavidsonUnited Kingdom
We only had 24 hours in Harbin and wanted to make the best of the time we had. Booking a Tour guide was the best decision we made. Samantha had taken on board what we wanted to achieve from our trip. She was invaluable in terms of her local knowledge and was flexible in catering to our needs. Having Samantha and driver on hand saved so much time and given the cold temperatures we really appreciated not having to wait unnecessarily in the cold. Highly recommended.
Sam was so attentive and with us all the way ! She made sure we made the most of our one day in Harbin !! Excellent experience !!
TOUR GUIDE RESPONSE: Hi Tarana, Thank for your review, and took my private local tour in Harin and I am glad that you like Harbin ice and snow international festival. hope to see you again in Harbin, take care. Samantha
A wonderful two days with Sam! She delivered more than was expected and was a wonderful person to have accompanying us. A true friend!
TOUR GUIDE RESPONSE: Rory, thank for your comment, I think you already arrived in Australia, I glad to take you look around in Harbin, and glad you enjoy your trip for Ice and Snow Festival, hope to see you again in Harbin, take care Samantha
TOUR GUIDE RESPONSE: Thank for your 5 star comments， I hope to see you and your family again in Harbin.
Valerio PascucciUnited States
Samantha was extremely helpful and we enjoyed a great day in Harbin. I would recommend this visit to anyone!!
TOUR GUIDE RESPONSE: Thanks for your comments, that is my job is to help visitors from all over the world find easy ways to discover and enjoy beautiful Harbin.
Barbara PocoUnited States
Samantha was informative and helpful throughout our visit to Harbin. She was always prompt and flexible with our desire to take breaks and stray a little from the schedule. We would recommend Samantha and will call on Tours by Locals again in the future. Thank you~
Daniel ThomUnited States
Samantha is a sweet young lady with expert knowledge. If you do not speak Chinese then you need to hire Samantha because in Harbin there are almost no English translations available and the locals will do their best to communicate with you even though they don't understand English but it's much easier and more enjoyable if you have the Samantha to show you around. Samantha knows where all the really good restaurants are and on a trip that's very important. Samantha was well worth the fee that she charged
Everen BrownUnited States
I was pleased with Samantha's services. She does a good job and thinks ahead to get tickets so you don't have to stand in line. Many of Harbin's attractions require tickets so this is a great timesaver. Best to have an English speaking guide in Harbin as almost no one speaks English. Trying to find one once you are there is quite difficult, book in advance. Have a great time in Harbin - knowing you are in good hands.