Vic Van AudenhoveGeorgetown, TX, United States
Our guide, Rafael did a great job of showing us the "Real" Cartagna. From the early morning fresh food markets where the real people shop to the high end condos by the shore. His English was excellent and he answered all questions very well. My only issue was the stop at the end of the tour, for the Emerald experience, just another jewelry store. More time in the Old City would have been more enjoyable. The others on our tour, at total of 9 of us, all enjoyed the day.
Domenick SerraUnited States
Raphael was very knowledable and positive about Columbia and Cartegena. We enjoyed a clean comfortable van with functioing a/c. The driver Manuel was exceptionally adept at maneuvering the tight streets and turns. The tour included the highest point, old town, fortress, emeralds and all the islands of Cartegena. We learned much about the history, economy, social status and politics of Columbia. He also answered many of our questions and has a great sense of humor.
TOUR GUIDE RESPONSE: Mr Serra Thank you so much for the feedback. I also enjoyed sharing with you and your friends about my culture- You always be welcome to my city. Much blessings…. Rafael H
Gary RitterUnited States
Rafael was very patient with our group with mobility issues and with the heat of the day. He gave us time to walk to the different sites and found places for people to sit and cool down. He worked through the issues of late gangway clearance for the ship. He is very knowledgeable and personable. We learned a lot about the City of Cartagena, of which is very proud. I would recommend his tour to my friends.
TOUR GUIDE RESPONSE: Thank you very much Mr Gary for the review, I really enjoyed meeting you and your family you all are great people. God bless you... Rafael H
TOUR GUIDE RESPONSE: Thank very much...
Jasmine BrownUnited States
Mud tour was good. The tour guide was misleading about the amount my group would spend on tips for the people working at the volcano. We also booked Galerazamba, but was not allowed to pass through. Very disappointing
TOUR GUIDE RESPONSE: Dear Jasmine, Again I am so sorry, I know how you feel and I feeld bad too. I will contact our customer support office to give you the refund for the pink sea situation. Rafael H
Our ship was LATE. But our tour was easy. Communication was easy before and when captain let us know we would be 3 hours late they waited for us with no complaints and modified our tour to make sure we got to still see everything! Recommend this tour and guide.
TOUR GUIDE RESPONSE: Mrs Faunt, Thank you so much for the wonderful feedback, you have a lovely family. God bless you
Impressive as he had a driver which made it more enjoyable as we were dropped off, walk around then meet the driver. His English was excellent and his knowledge of the city was amazing. A very warm person, we felt so safe when we were with him even in crowded areas. When touring as two people with a guide rather than in a big group you feel much less conspicuous and the ability to ask questions and move at your own pace was wonderful. I am truly sold on the concept, we will be using Tours by Locals again.
TOUR GUIDE RESPONSE: Mr Mac Rae, Thank you so much for your feed back, I am very glad to hear that enjoyed the tour. I hope you come back to my city. God bless you... Rafael H
Rafael was fun and informative
TOUR GUIDE RESPONSE: Mr Yardney, Thank you very much... I am glad to hear that enjoyed the expirience about the real african culture... God bless you!
An excellent professional in every aspect. Punctual, detailed, educated with good historical knowledge, flexible, polite, willing, good english, clean and tidy. Excellent car and driver too.
TOUR GUIDE RESPONSE: Mr Malsamis, Thank you very much, for the review I consider this as a nice chritsmas gift... I wish you a merry chritsmas and happy neew year. God bless you. Rafael H
TOUR GUIDE RESPONSE: Thank you very much... Happy New Year...
Janice LuttnerUnited States
Excellent 4 hour walking and driving tour. His driver was very good as well with a minivan that was comfortable for our group of 4 adults . (AC was cool). Although traffic was a bit heavy at times, he got use back to our cruise ship with plenty of time to spare. We got quite an interesting history lesson and came away feeling that get Cartagena!
TOUR GUIDE RESPONSE: Janice, Thanks a lot for your review, I am very glad to hear that enjoyed the tour. I hope you can come back you always be welcome!. Merry Christmas and Happy New Year..... Rafael H
I can only describe Rafael as a complete professional. His instructions regarding meeting place, time, details of our pending tour were spot on, we arrived in Cartagena the day of the national strike November 21, we wondered if our tour would proceed and were in constant email contact with Rafael. He arrived at our designated meeting place two hours early to ensure the tour would continue before the strike began... we had a great time wandering through the Old Town, Rafael is top knotch.
TOUR GUIDE RESPONSE: Mrs Lindsay, Thank you so much for the great review. I was so happy to share about my culture with you and your friends... I hope to see you again. Happy Holidays.... Rafael H
Jennifer GordonUnited States
Rafael was a great guide that spoke English very well. He took us around for a while outside the city walls, which was nice to see, then we did a walking tour inside. He was on time, professional, and knowledgeable. All around a great tour.
TOUR GUIDE RESPONSE: Dear Jennifer, Thank you very much for the feed back, you and your husband and are great people I really enjoyed meeting you and guiding you in my city. I hope to see you again in my city. Happy holidays. Rafael H
Joan B.United States
TOUR GUIDE RESPONSE: Thank you so much Mr Bonano, God bless you… Rafael H
Cindy M.United States
Raphael and his driver were excellent! He was very knowledgeable about his city and we saw Cartagena from every aspect.
TOUR GUIDE RESPONSE: Mrs Meister, Thanks a lot for the feedback, I really enjoyed guiding you in my city and I am very glad to hear that you are had great time. God bless you. Rafael H
We had a wonderful day with Rafael in Cartegena. His communication with us before the tour was excellent and he met us at the cruise ship port on time with his van. We chose his tour of " The Real Cartagena" for our group of 6 people. He included a walking tour of the old town and was very knowledgeable about the history of his lovely country and city. We appreciated his flexibility with our itinerary as well, since we were able to add a stop for a cold drink at a local restaurant.
TOUR GUIDE RESPONSE: Mrs Kathie Robinson, Thank you so much for the great review, it was a big pleasure for me meeting you and your friends you are great people. You always will be welcome. Cheers....
Lynn MillsSioux City, IOWA, United States
We booked Rafael because of a recommendation from friends and we would highly recommend him also. He is an excellent communicator with a well-planned tour. We were safe, he kept us informed, we saw the majesty of Cartagena, and learned a lot of history Columbian about. The tour could not have been more fun but the point I would stress is that he contacted me a week before the tour to get the names of each person in our group. He emailed me the night before the tour with confirmation, instructions wher
TOUR GUIDE RESPONSE: Thank you so much for the review, it was a big pleasure to meet you, you are great people I am so glad to hear that you enjoyed the the tour and the experience. I hope you can come back to explore more my country. God bless you. Rafael H
Kenneth GouldClearwater, FL, United States
We enjoyed travelling around the city and seeing and hearing the history. Especially enjoyed La Popa Hill
TOUR GUIDE RESPONSE: All I can say is Thank you so much. I hope to see you again in my city. God bless you. Rafael H
Kenneth GouldClearwater, FL, United States
Interesting day that answered many questions about the slave trade in northern South America
TOUR GUIDE RESPONSE: Thank you very much for your advice. Rafael H
Julie IacobelliUnited States
I highly recommend The Real Cartagena Tour with Rafael. Our small group had a great day and he was flexible to accommodate our wishes for the tour!
TOUR GUIDE RESPONSE: This is Great, I have no words to tell you how thankful I am for the great review, you all area great people. I hope to see you again in miy city. Much Blessings. Rafael H
Rafael was an excellent guide for us in Cartigena. He was so knowledgeable of the city and its history. Obviously a very proud Cartigenian. He developed an instant rapport with our group of four. Given the extreme heat of the day (even he said it was the hottest day on record), he tailored our tour so we experienced the city in comfort both in the van and on foot. It was certainly one of the best tours we experienced on our cruise.
TOUR GUIDE RESPONSE: Thank you so much for your feedback. I am very glad to hear that you and your group had a great time in my city. I really enjoyed show you around my city, I hope you come back soon. God bless you. Rafael H
James OlanderUnited States
My walking tour of Cartagena with Rafael was excellent. We met on time at our prearranged meeting point and spent 3 1/2 hours visiting the highlights of the Getsemani and Cartagena's old town. My requirements were quite specific in places I wanted to see and Rafael was very accommodating to my needs. Cartagena is a colorful and historic place see. So see it with the best guide, Rafael. I would strongly recommend him.
TOUR GUIDE RESPONSE: Mr Olander, Thank you so much for the great review I really enjoyed sharing my knowledge about my country with you. I wish youl the best in your projects. Rafael H
Judy DinndorfUnited States
TOUR GUIDE RESPONSE: Mrs Dinndorf, Thank you so much for the review. God gless you...
Nancy TassinUnited States
Rafael and his driver were wonderful! We saw many sights of this interesting city and Rafael gave us a great historical background. You can tell he loves his country and he enjoys sharing it with visitors. I have difficulty walking long distances and he was wonderful with rest breaks in the old city. At the end of the tour, my husband bought me an emerald ring that had to be sized. Rafael was very accommodating in changing our tour schedule to see everything we wanted , get the ring &get back to port
TOUR GUIDE RESPONSE: Mrs Tassin Thank you very much for the great review, I really enjoyed sharing with you about my culture. I hope to see you again in my city. God bless ypou abundantly. Rafael H
Susan GasparianUnited States
Rafael was a wonderful guide. As with all Tours by Locals tours, we were met at the port and returned in a timely manner to make our departure. he took us to quite places with great views of this marvelous city and explained so much of the history of the city. he made accommodation for my husband's slower walking and handled the traffic situation in the Old City. I would not hesitate to recommend him our Tours by Locals!
TOUR GUIDE RESPONSE: Thank you very much, for the feedback, it makes feel better in my profession. I hope you come back to my city soon, you always will be welcome. All the best for you and your family. Rafael H
Garry AdelUnited States
Rafael was very knowledgeable and enthusiastic, and brought a driver who was also very helpful shepherding us thru the public market. Rafael knew everyone and made sure we tried all sorts of treats which were new to us. Don't eat before going on the tour! The pace was easy, and we stopped for an exotic juice half way thru. The market is hectic, dirty, vibrant and an absolute blast- it was the first experience in 10 days of touring that gave us a genuine sense of how Columbians actually live.
TOUR GUIDE RESPONSE: Thank you so much for the review, it was great honor to me showing you around the public market and I am glad to hear that you enjoyed the experience of the The Real Cartagena. Much blessings. Rafael H
Rafael tour was called the Real Cartagena Tour and it truly was. Spending the day with Rafael gave us a great understanding of the area and what life was all about in Cartagena. From the majestic views, to the streets of the old city, Rafael guided us with his love and knowledge of the city. What a wonderful day!
TOUR GUIDE RESPONSE: Mrs Yunker, Thanks a lot for the feedback, this means a lot to me. I hope you come back to share more about culture. I wish you the best. Rafael H
3 out of 5 stars for Rafael. He was warm, friendly and knowledgeable about history and social life. The walking tour was enjoyable, but lacked direction. The sites where we stopped seemed random and unplanned. He relied mainly on his mobile phone for information as he was checking it the whole tour. Anyone with an iPhone and Google can do the same. With thanks,
TOUR GUIDE RESPONSE: Thank you very muchfor the feed back. I do apologize because the tour did not meet your expectations and I really feel bad about it. God bless you... Rafael H
James WormUnited States
Rafael was a FANTASTIC guide -- I very, very highly recommend him to anyone traveling to Cartagena!! He is very pleasant, full of knowledge about the wonderful city of Cartagena and its history, and has excellent English skills. We liked everything he showed us and the pace of the tour was perfect...as an added bonus the restaurant recommendations were great!! Absolutely no complaints -- thanks for a perfect day Rafael!!
TOUR GUIDE RESPONSE: Thank you so much for all your beautiful words. It was also a great experience to me sharing with you and your wife about my culture. I hope to see you again in my city. God bless you. Rafaael H
Lilli DillerUnited States
Great guide ! Went above expectations with knowledge, friendliness, and other suggestions. He was on time and stayed longer Highly recommend!!
TOUR GUIDE RESPONSE: I have no words to tell you how thanksful I am. You always be welcome to my city. All the best for you. Rafael H