Ruth Ann TysonHilton Head, SC, United States
TOUR GUIDE RESPONSE: Thank you Ruth !
Patricia BartaUnited States
Just not sure where to begin. I read all the reviews and was excited to for this tour. Sam is very nice but has his own agenda. We asked to do a few stops and it was as if we were inconveniencing him. We ended at some 2 hour Michelin star restaurant that he was very excited about only to taste mediocre food. One of our guest requested bread and was received with eye rolls? I specifically asked to stop to purchase some items and he was just not having it. I wanted to like this tour but it was terrible.
TOUR GUIDE RESPONSE: Dear Patricia, I'm very sorry that you didn't like the tour. In future I will definitely try to listen more to each client and try to make them all happy. I'm afraid my attemtps at humor sometimes falls flat and comes off as snarky. Thank you for bringing this to my attention. I'll work on kindness rather than humor.
Dennis StickUnited States
Sam is a lot of fun and really knows how to find his way around the French cities and hillside spots. Our mountain picnic was memorable. We loved visiting the market place and picking out our lunch ingredients. We also enjoyed our trip in the mountains to enjoy and views and wonderful photo opportunities. He seems to know everyone in the little towns. We felt we really got to see the most beautiful spots and experience life the French way.
TOUR GUIDE RESPONSE: Thank you !
James McMahillUnited States
Every guide should take a lesson from Sam about how to be excited and exciting as a guide. Sam was very entertaining in addition to providing an educational experience. When faced with a situation where compromise would have been easier ( park where others park and walk quite a distance) Sam talked to locals and found a way to drive to the site. I would highly recommend using Sam to provide a great day! Jim and Mary
TOUR GUIDE RESPONSE: Thank you!
Sam was personable and provided us with a driving tour of of some (but not all) of the locations listed on the tour description, we had a nice picnic lunch.
TOUR GUIDE RESPONSE: You're absolutely right I'm going to put a micro amplified system for next year, I made stealth visits because I thought you were not really interested in the story, so I focused more on landscapes, local gastronomy, careers of lights and organize picnic. Thank you for your comments.
Norman KleinUnited States
This was our third day touring with Sam - this time in Monaco. The Palace tour and the Prince's car collection were terrific. We visited Eze, a medieval hilltop village that was amazing to see, and then toured in Old Nice. We had an interesting lunch with a sampling of local food specialties at a sidewalk stand. As always, Sam was knowledgeable and had a great day planned. We would highly recommend Sam to anyone touring in the Provence area.
Norman KleinUnited States
We enjoyed our second day touring with Sam - this time in the St. Tropez area. We walked through St. Tropez and then visited several of the small towns in the area. We had two tastings of the local wines and a lovely lunch at a quirky restaurant right on the beach. Sam was knowledgeable and flexible and has a great sense of humor. We would highly recommend Sam to anyone touring in the Provence area.
Norman KleinUnited States
Sam provided a great day of touring. We visited numerous sites in Marseille as well as a spectacular view of the city. We found Aix-en-Provence a charming city. Cassis was a beautiful port. We had a lovely lunch in a local neighborhood. Sam was knowledgeable about all we saw and about the history of the Provence region. He provides a comfortable vehicle and was mindful of my wife's bad knee as we walked around various venues. We would highly recommend Sam to anyone touring in the Provence region.
Scott KolarUnited States
Sam is a pleasure to spend a day with! And extremely accommodating—we had to make a last-minute schedule change due to flight problems, it wasn't a problem for Sam. He's fun, friendly, knowledgeable about the region and wines, and has a clean, comfortable modern van. We strongly recommend Sam!
Hal WaldmanUnited States
Sam was a very good guide. Knowledgeable and friendly
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Brian KundertUnited States
Sam is fantastic. He will take you on an original tour, not something cookie cutter that everyone else will see. He knows people all over the Marseilles / Bandol area and this helps in visiting unique places. He was friendly, funny, and informative. We barely made it back to our ship, but we did make and we got the most out of every minute. 5 stars and highly recommended.
Sam took us to a nice lavender field and has help a lot in facilitating during our lunch though we are a big group of 49 travellers comprise of Seniors and kids. We impress about how he can help find a nice outlet shoe store for me to buy a new pair due to mine one was accidently teared off at the begining of the tour. Unbelievable he can find this shoe store with lots of selections in the middle of Valensole!!! Another thing is how he help take care of elderly!! Thanks again for touring us!!
Chris GerenserUnited States
Laura ReedUnited States
Sam picked us up at Chateau de la Messardiere and took our party of 4 on an eight hour tour of the area surrounding St. Tropez. What an outstanding day we had! Sam was just delightful - very knowledgeable and very entertaining. He showed us so many great sites that we never would have found had we tried to explore the area by ourselves. He never made us feel rushed and he was very accommodating when one person in our party was feeling overt
Patricia Tovar DiasUnited States
Sam gave us an excellent tour of Marseille, Aix-en-Provence and Cassis!! Highly recommended!! Thank you, Sam!!
Robert E. MitchellHenderson, KY, United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Nancy RudisillUnited States
Michelle NesterUnited States
Sam is amazing. We showed up in Toulon absolutely exhausted. We asked if we could adjust the tour to have some peace and serenity. Sam delivered beyond our expectations. We visited a tiny mountain town, visited a farmers market, gazed at the Mediterranean from the cliffs of the seaside, and a boat ride to see the cliffs from the sea. After the boat ride, and some crepes, we were refreshed enough to visit Notre Dam de la Garde, which was manna for the soul. Thank you Sam.
Chester ZerlinUnited States
Great tour. Sam is a wonderful guide and has a great sense of humor that made our experience even more enjoyable.
Andrew CampbellUnited States
We had a wonderful time. Sam was very patient with us as we had a few unexpected challenges with mobility for one of our companions. We also had on and off again rain, but Sam and his team were prepared and had umbrellas for those of us requesting them. We found out some wonderful personal information about Sam during our lunch - and only wished we had known about it sooner (especially about his time in New York!), as it made for fascinating conversation and shared experiences.
Donna RoggioUnited States
Sam was an excellent tour guide! Took us to great food stands in Marseille. Highly recommend!
TOUR GUIDE RESPONSE: Thank you Donna!
Kate MasiquesUnited States
Michelle S.Little Elm, TX, United States
Our tour with Sam exceeded our expectations! He is very passionate and took a genuine interest in introducing us to the local foods of Marseille. At the end of the tour we had the pleasure of meeting his wife along with her niece and nephew-in-law. We all gathered on their terrace and spread out the huge feast we collected during our walk. My husband and I were treated like family as the six of us chatted while sampling the food and drinks. He even sent us back to our ship with a doggie bag!
Michael SnowUnited States
Sam was very professional and gave us a great day in St. Tropez, which has few historic sites. However, he took us to interesting and fun places and made the entire experience memorable. In particular, we visited a winery, local market and beach. He also provided a picnic. In short, when my sister-in-law turns to husband and says it is perfect, then I know that the day went well. Sam also provided great pictures of our day!
David B.United States
David B.United States
This tour by Sam is fantastic. Sam took us to a wonderful market and we had a picnic lunch with fresh items from the market. Sam is very personable and knowledgeable.
Tim SantanaUnited States
We spent a very enjoyable day with Sam touring Aix-en-Provence, Marseille and Cassis. He is very knowledgable about Provence and its history. I wouldn't hesitate to use Sam again and would recommend him to anyone thinking about touring in Provence.
Noah (Dr.) ChivianWest Orange, NJ, United States
The last stop on our cruise was Marseilles. We selected a Jewish Heritage tour with Sam Neuville outside of the city. Exploring the ancient synagogues in Cavaillon and Carpentras, with Sam and the local docents, gave us an understanding and appreciation of how the Jewish people lived and survived hundreds of years ago to the present. Lunch at Cavaillon pub, a market and sweet shop interlude plus a detour to Gordes rounded out a perfect day in Provence. Next time more time in Provence with Sam Neuville.
Jacob RisplerUnited States
Very informative friendly accomodation
Susan VaughanUnited States
Sam was a wonderful tour guide for our family of 4, telling us history, making sure we sampled the best macarons in Aix-en-Provence and laying out our day very well, with panoramic views of Cassis and gelato upon demand. He was friendly, thoughtful to our traveler on crutches and fun-loving. Once he found out one of us had a Jewish heritage he kindly showed us monuments related to this showed us a magic fountain belonging to a Jewish family. We loved the market in A-en-P and bought lovely fruit!
TOUR GUIDE RESPONSE: Thank you for your company and see you maybe next year in Provence to explore other sites !...
Robert ZweigSpring, TX, United States
Sam was very informative and entertaining. He was very knowledgable as well.
Deborah SandyUnited States
Sam's "foodie" tour was one of my favorite days in Europe. It was a special day away from the large group tours on our cruise ship. We could have never accomplished this type of tour on our own. We had a lovely day at the Farmer's Market and shops in town. We ended it with a private picnic in a historic garden under the shade. My photos are the first I share with friends when they ask about my vacation. It was a perfect day in the South of France. One I will treasure for years. Deborah
Sam is a very friendly tour guide and understood well our interests and took us to many interesting places and experiences. Touring is not just seeing places but also living like a local. So thank you Sam! He is highly recommended!
Joanne McAllisterUnited States
Wonderful day in the Aix and Provence area! We altered the itenerary a bit due to weather conditions to have a wine tasting at a family winery, shop like a local at the Aix markets, and have a picinic at beautiful local spot. Sam was a wonderful host, just like meeting a friend who showed us his hometown. Highly recommend!
We really enjoyed our tour with Sam.He was very accommodating and knowledgeable. Everything we saw was very beautiful and interesting,
Nancy YdoateUnited States
We had a great trip with Sam & Kathy. 19 of us, all family and a great day. We took the electric pikes to the National Park of Les Calanques, had an outstanding fresh picnic lunch and headed in to Aix en Provence for a tour. All in all a great day and highly recommend Sam & Kathy.
Wes BucknerUnited States
Our guide was fantastic! !!!! Had a wonderful time.
Ronald WilliamsBoulder, COLORADO, United States
Sam is knowledgeable, careful, and makes every effort to make sure you are in great shape. His van includes a picnic table, flatware, and tablecloth etc. He can make a picnic anywhere. I loved this tour.
Doris LasiterUnited States
Our tour guide Sam was outstanding. From the moment he met us at the ship, it was clear he wanted to show us everything about the area and to give us a very personal experience.
Margaret SerigneseUnited States
My husband and I enjoyed this tour. Although it was not the exact tour we chose, there were circumstances that neither we or our tour guide could control. Sam was a delight. He guided us through small towns and provided history and insight. Thank you!
TOUR GUIDE RESPONSE: Hello Margaret , Thank you for your post and hope to see you sometime in Provence Kind regards, Sam
Joan KrzykowskiUnited States
Five stars really aren't enough! Sam showed us so many incredible places and views of this beautiful part of France. There is no way we could have visited all of the remote spots he took us to if we had been with a large group on a motorcoach. Loved Marseille, especially the old port area--overall a spectacular tour for our group of 6! Thank you, Sam!
TOUR GUIDE RESPONSE: Thank you Joan and see you an other time in Provence ...
Poul JoensenFaroe Islands
John M.Plymouth, MN, United States
Sam was great - he was very accommodating to our group of 8 that had been travelling together for 15 days and this was our last tour. We were all very tired and ready to go home but Sam made sure our day was both interesting and enjoyable - thanks so much Sam.
TOUR GUIDE RESPONSE: I spend a good time with you and hope to see you around someday, Thank you Sam
Kenneth A.Fairview, 16415, United States
Sam always makes his tours special and exciting. Visited Callis featuring the boat ride into the Calliques. Had option for Kayaks-but decided to go by boat. Lunch was great- Fish soup. Shopping good. Wine tasting excellent since he is a sommelier. Swimming was fun. Great Guide
TOUR GUIDE RESPONSE: Hello Ken , I just mail the expresso cups package from starbucks ! great day with you guys Hope to see you again in Provence Kind regards, Sam
Devon KellyUnited States
Sam arrived on time and had a very comfortable 8 passenger van. We had a combined walking and driving tour of the city. He was very knowledgable about all the sights of Aix en Provence. He informed us a very interesting art exhibit which we would have missed if he had not informed us. We would highly recommend him!
Mitch PomeranceUnited States
Sam gave us a wealth of knowledge about Provence during a half day tour. We covered so much territory in very little time. We recommend Sam for any of your Provence region needs. Lisa
Mary BarretoUnited States
Wonderful guide. My entire family (kids and adults) loved the tour and the special places we were taken. Great memories!!!
Judith HaidukUnited States
We could not have asked for a better experience then the one we had with Sam! He was knowledgeable, professional, personable and flexible in meeting our needs. Kudos!
Diane HickeyUnited States
He was waiting for us at port with a sign. He did an excellent job.
Julio PascualUnited States
TOUR GUIDE RESPONSE: muchas gracias!
James MerrillUnited States
Sam was very informative and made a special effort to accommodate our particular interests. Lots of sightseeing and photo opportunities for my wife and a couple of interesting museums for me! We had a very full day and Sam made it especially enjoyable!
TOUR GUIDE RESPONSE: Many thanks!
George ObstUnited States
Great guide knowledgeable flexible
TOUR GUIDE RESPONSE: Thank George, was nice to meet all of you! hope to see you again Sam
Bob DeWaayUnited States
Dale JohnsonUnited States
We arrived port at noon and had until 7 PM for ship departure. We wanted to do many things in the tour and Sam was very accommodating to get us to the places we wanted to go. We saw the Chateau D'If but had to literally run to the top to catch the next ferry back to get to the Cathedral Notre Dame de Garde and then to Cassis. We saw the highest point on the coast overlooking Cassis and then back to the ship. Just made it before the ship set sail so we cannot complain about not maximizing the tour time
Jade HaffeyUnited States
Sam was waiting at the exit of our cruise ship on time. He was extremely pleasant and very welcoming to our group. He then drove us into the city of Marseille where he described the buildings and they history. He made some stops to show us the history of the port and WWII which was very interesting. We then stopped at a local bakery which was amazing. We went to the Norte Dame, which was beautiful! We drive to Cassis for a delicious lunch, and got back to the ship on time. Sam is a great, knowledgable man
An excellent guide, Sam took us to all places of interest in Marseille. Thank you very much Sam.
Harry D PilaUnited States
Margaret TanneyUnited States
Sam gave a very productive time in the south of France. We started in Toulon, and wanted to see Ax en Provence. This was probably not realistic due to time and traffic restrictions. Sam showed us some gorgeous coastal views and then we spent out time in Cassis. this smaller town has less traffic and allows more tome to spend seeing and doing and shopping. We happened on a great open air market that was fabulous! Ate bouillabaisse on the bay and raced to get back to our ship!
Avi VogelUnited States
Sam was very nice and knowledgeable. We really enjoyed the tour.
Mia BobetUnited States
Sam is a great tour guide, know about wine and French cuisine. We had a great time with him from the moment he picked us up until he brought us back to the ship!
Janine Del VecchioUnited States
Sam was an excellent guide. He was prompt, informative, extremely accommodating, and interesting. My family all enjoyed themselves. I am so glad we booked this excursion which was one of our favorites during our week cruise holiday in the mediterranean. Cassis was a beautiful destination.
Sam was extremely courteous and helpful and provided us with a comfortable, informative, and interesting day in Marseille.
Bruce TelfordUnited States
Frances HuangUnited States
This was our first time using Tours by Locals. Sam arranged a bus for our group of 10 with luggages for a full day excursion in Marseilles, Cassis, Axe-en-Provence and finally dropped us off to our river cruise ship at Avignon. Sam was very knowledgeable , efficient , warm and friendly. We all enjoyed his services . He made a believer of me in using Toursbylocals from now on. Thanks!
TOURSBYLOCALS RESPONSE: Thanks for giving us a try! We look forward to introducing you to more of our guides on your future travels.
Dana CowlesUnited States
Great tour!! Very worthwhile
Judith DuntonUnited States
Sam, our guide thru the Provence area, was not only excellent, but more than excellent. He went above any expectations we had for our tour through Provence. It was worth the money, time & time again. Nothing more left to be desired. Many thanks for setting us up with Sam. I feel he could be a member of our family.
Joyce DittmerUnited States
Sam was very disorganized. He was 45 min late picking us up. Took us to a closed winery for a tasting. Other winery acted like they didn't know we were coming. Took us to two stores for bread and cheese for a "picnic". Rode an hour looking for a spot to eat. Ended up in a park where the winds were 40 MPH. Van was filthy. He spoke more of wanting to open a restaurant than wine. Waste of a day and money. After eating we simply asked to go back to the ship.
TOUR GUIDE RESPONSE: Thank you for your comments, and my apologies for being late on this tour, but I had hoped that adding an additional hour to the tour time free of charge would make up for this. When we noticed the 3rd winery was closed we visited the one next door which was open and you received your 3rd tasting as promised. My van is always cleaned inside and out before every tour. I hope you enjoyed the rest of your trip!
TOURSBYLOCALS RESPONSE: Sam added an extra hour and also a partial refund was provided. Being late is not acceptable in a shore excursion and Sam recognized his fault. The guide manager followed up with him.