Stanley is more a person taking tourists to preagreed destinations than a proper tour guide. Not informative, knows very little about history, society, art, etc. When taking the client to a museum and walking with the client through the museum he prefers chatting to the driver instead of explaining the displays. For lunch, we invited him to our table (to speak and learn about food), he refused and preferred to sit with other drivers/tour guides.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Dianne SpeakeUnited States
Stanley is an excellent tour guide. He is friendly and very knowledgeable. His English is excellent and he is flexible as well as attentive to details. We highly recommend him for any tours in Java.
TOUR GUIDE RESPONSE: Thank you very much Mrs.Dianne speake. have a safe trip.
Martin Tina RandallUnited Kingdom
A most enjoyable Tour of a very interesting City with Stanley being a most charming & pleasant guide. THANK YOU !!!!
TOUR GUIDE RESPONSE: Hello Mr.Martin and Mrs.tina, i hope you are well. Thanks for the positive feedback, i really appreciate it. it was a pleasure for me guiding you around the city. nice people, very kind and humble. Thank you.
Charles TillotsonUnited States
Stanley was an excellent tour guide under trying conditions. The trip to Borobudur was torturous with 2 1/2 hours of bumper-to-bumper traffic. The tour of the Temple was excellent with an English-speaking guide. Stanley guided us through the throngs of people back to the car and to a nice hotel, Puri Asri, with a lovely open-air restaurant. Stanley's running commentary provided welcome relief during the long hours on the road.
Guide not competent although nice
TOUR GUIDE RESPONSE: Hi mr.jacques. im very sory that you're not satisfied with my service as a guide. it motivates me to work better in the future and upgrade my guiding skill. unfortunetaly the ship arrived late and you ask to skip the lunch and back at ship earlier, i think if we didn't skip lunch (in one of the best restaurant in town) you will know that ive prepared something special for my client that makes the tour worth. and we have energy to continue visit another destinations and . Please accept my apology.thanks
Very interesting tour. We were on a cruise and preferred private rather than ship's excursion. First time with ToursByLocals, certainly not last. All was smooth and we loved the Indonesian food on local restaurant. Guide was A1.
TOUR GUIDE RESPONSE: Thank you mr.yves gagner
Nancy CliburnUnited States
We saw the Tobacco Museum, the flower market, the beautiful Dutch Colonial Historical Majapahit Hotel, a Catholic Church, shopping at a local store, a panoramic drive through of the city, & a huge & delicious Indonesian lunch at a local restaurant (the highlight). It was nice to be able to do exactly what we wanted to do. We were a little tired of seeing temples at this at this point in our cruise. Stanley was late arriving, we waited about 20 minutes for him as he was stuck in traffic driving to the port
Sarann KraushaarUnited States
Stanley's English was a little difficult to understand at times and he should make an effort to learn more facts about Surabaya and Indonesia, in general. However, the tour with him was very informative considering that Surabaya is limited in its distinctions. We saw the cigarette factory and learned about its history and drove through neighborhoods we could never have discovered on our own. The restaurant he chose for our Indonesian lunch was perfect, as was the food he selected for us.
TOUR GUIDE RESPONSE: THank You.
Jane LomasUnited Kingdom
A great tour by Stanley to Borobudur Temple. Thoughly enjoyed it. A grateful tour and guide. Thank you
TOUR GUIDE RESPONSE: Thank you.
Barbara J.United States
Stanley picked us up on time just outside the new cruise ship terminal. Highlights of our afternoon tour were walking through the Arab Quarter and market where Stanley bought us some exotic fruits to try, driving around Surabaya to see historic buildings, and eating a traditional, delicious Indonesian lunch. We did not have a lot of time in Surabaya but we felt our tour with Stanley gave us a good overview of the city. Stanley spoke English quite well, so we would definitely recommend his tour.
TOUR GUIDE RESPONSE: Thank you