Timothy M.United States
We had a tough time choosing a guide from the list for our city tour, since all are highly recommended, but think we made a great choice with Victor Hugo. The tour was a good combination of walking and driving, and he was very flexible in spending more time on parts that were of special interest to us. Especially loved the markets, and his knowledge of food and cuisine. He also added a few surprises that made the tour a great overview of a very big city. Excellent English and enjoyable to talk with.
TOUR GUIDE RESPONSE: Thank you very much for your review Tim, I also did enjoy working for you, so I hope we can meet again sometime, to show you those other lovely places of Chile, we talked about. Thank you again and have a great week!
Judy C.United States
Victor was an exceptional guide. He made our day both interesting and informative. We did a city tour and a wine country afternoon including driving into the Lower Andes mountains. All in all a perfect day.
TOUR GUIDE RESPONSE: I'm very glad you enjoyed our day here at Santiago city and surroundings Judy, thank you so much for your review. I hope you had a nice and safe flight back home and I also hope, we can keep in touch. It was a real pleasure meeting you here. Please give my regards to your husband. Un abrazo y hasta siempre Judy.
Thomas MehlerUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Ian MabeyDudley Park, WA, Australia
Great day that delivered all we could want and more
Gail CritesUnited States
Santiago is a beautiful and complex city, and Victor Hugo helped us understand the people and culture while showing us a great time. Just let him help plan your trip, and you won't be disappointed.
TOUR GUIDE RESPONSE: Thank you so much for your review Gail, I hope I can meet you again sometime. Un cordial saludo para ustedes, desde Chile.
Carol GloriosoUnited States
The tour of Santiago by Victor Hugo was extremely enjoyable. We loved the visits to the markets and to the local restaurant where we had a great lunch. Victor is very knowledgeable and friendly and we would highly recommend him to anyone wanting a tour of this great city.
TOUR GUIDE RESPONSE: I'm very glad you enjoyed my tour here. It was very nice for me to meet you and tour you and your husband here. I hope I can have the chance to meet you again. Please give my regards to your husband and thank you very much again for your visit.
Renee GoldBeaufort, SC, United States
Victor shared his great fund of information and insights with us and went far beyond what we hoped for in a guide to your wonderful city of Santiago. It truly felt as if a good friend was sharing his passion and hospitality with us. Muchas gracias, Victor
TOUR GUIDE RESPONSE: I'm very glad you've enjoyed our Santiago customs city tour here Renee, thank you veryuch for your review and I hope we can keep in touch. Could you please give my regards to your husband ? and keep in mind my invitation. Un cordial saludo desde Santiago de Chile.
Richard BodmanNew Zealand
An informative, interesting and enjoyable tour. Victor was a welcoming and friendly guide.
TOUR GUIDE RESPONSE: I'm glad you have enjoyed our tour here and I hope we can meet again Richard. Un cordial saludo desde Chile para usted.
Victor is very informed and and provided a very enjoyable tour experience.
TOUR GUIDE RESPONSE: Thank you very much for your review Bryan, I very glad you have enjoyed our tour here in Santiago.I hope we can meet agin and you can keep in enjoying Chile. Have a great day!
Marvin MeirsUnited States
Excellent and knowledgeable guide. His English was excellent.
TOUR GUIDE RESPONSE: I'm very glad you enjoyed our tour here Marvin, thank you very much for your
Gladell P.United States
Victor H. treated us with a 4-hour enjoyable and (astonishingly) comprehensive tour of Santiago on our first day in Chile. The tour had a diverse flavor - we enjoyed the old (neoclassical) section of the city, Metropolitan Cathedral, Plaza de Armas, exotic fish market, lapis lazuli stone museum, horse racing track, and other interesting areas of the city. Victor is nice to accommodate what we wanted - he took us to a spot with a good panoramic view of Santiago. We highly recommend this tour!
TOUR GUIDE RESPONSE: Thank you review Gladel, I'm very glad you enjoyed the tour I provided for you here in Santiago. I hope I can meet you again for.you
Pradeep JhawarUnited States
di tour d did not enjoy tour too much time in car victor was rushing to finish vandana
TOUR GUIDE RESPONSE: I'm sorry for your perception of the tours I did for you here, it's first time, in 28 years I work as a tour guide, I have this kind of review. We accomplished all the tours itineraries and timing. I felt the timing was clearly specified when you booked these tours. We did and used all the specified hours of each tour. Regards.
John HunleyUnited States
Victor did an awesome job! His enthusiasm for his country and for his city are absolutely infectious. His English is flawless and he clearly loves sharing the customs of Chile. His car was very clean and he was a very safe driver. This tour was one of the highlights of our visit to Santiago!
TOUR GUIDE RESPONSE: Thank you very much for your comments, I'm very glad you enjoyed our tour in Santiago. I hope you had made home safe snd
Nathan MaylFort Lauderdale, FL, United States
wonderful day and guide. Victor modified on the run to meet our needs. He created a truly unique day for the two of us. We had only one full day and all of our expectations were met. We arrived back at our hotel after a full day with enough time to change, get dinner and catch our red eye to Miami. He also timed the tour so we were at each place at the right time to miss the crowds and see what we wished to see.
Genevieve GriffithUnited States
Eight of us booked Victor for a transfer tour from our Santiago hotel to our cruise ship port in Valparaiso. He arrived promptly and loaded all our luggage in the back of the van and off we went through the scenic wine-growing valleys and the coastal mountains. We visited the beachside 'garden city' of Vina del Mar and then toured Valparaiso and it's old mural-filled neighborhoods. We had a great day. If you want a charming English-speaking guide, I highly recommend Victor.
Diane Del Mauro GorinUnited States
Victor was excellent. Beautiful command of English language. Took us to all the sights and had terrific knowledge of history of chile. I highly recommend him.
TOUR GUIDE RESPONSE: Thank you so much for your comment Diane, I'm very glad you enjoyed it all here. Please give my regards to your husband and I hope we can meet again, either here or there. ¡Hasta la pronto Diane!
Victor was a fantastic guide...incredibly knowledgeable and very personable. His English skills are excellent! We were 5 people and each of us thoroughly enjoyed our tour and learned a great deal. I would highly recommend Victor as an exceptional guide in Santiago.
TOUR GUIDE RESPONSE: Thank you very much for your comments and I hope I can meet you sometime again.
David LittlePompton Plains, NEW JERSEY, United States
Victor has a gift as a tour leader. He is truly a local and knows the ins and outs of Santiago, and is willing to share them. We were able to get a very good "feel" of Santiago on the city tour with numerous stops at some of the highlights. One of the best city tours we have ever had in many years of travel.
Scott WoodwardUnited States
Victor has great knowledge of Santiago and was eager to share it with us. He was very willing to shape the tour as to what we wanted. Victor did not rush the tour but gave us a very thorough sampling of Santiago. I would suggest this trip to others wanting to find out what they can about the diversity of Santiago.
Roger SmithUnited States
Victor put together a wonderful, customized tour that greatly exceeded my expectations. He was extremely knowledgable, very energetic and an all around fantastic guide. I appreciated that he let me go at my own pace and adjusted the schedule accordingly rather that trying to rush through things. He is also a great person and treats others with great respect and dignity. It was a pleasure spending the day with him and I would highly recommend his guiding services without hesitation.
We took this tour on Dec 15 because of weather conditions in Valparaiso on that day. I had been in Santiago twice before but Victor went to places standard tours don't go. He is very proud of his city and showed us many of its unique characteristics. Excellent tour. Thank you Victor for a wonderful experience.
David DuganUnited States
Without a doubt Victor is the most professional, kindest ,courteous person that I have had the pleasure of meeting. This is from my heart,not business.I had the honor of meeting and being with his family and I now consider them part of mine. I have traveled most of Asia, Europe etc but I have to say the people and country of Chile are fantastic. I see a great difference of values from the U.S.people versus Chileans. People like Victor and his lovely wife Andrea are a fine example of this.
TOUR GUIDE RESPONSE: Thank you very much for your "hermosas" beautiful and kind words, I think life makes you meet the people and moments you desrve in your life. So I thank TBL as well as God for having given me the priviledge of meeting you Mr. David Dugan. Un sincero abrazo from Chile!!!
Graeme GilliesNew Zealand
We had the charismatic Juan Carlos substitute for Victor, there are a few guides giving the same tour. It was good tour for us as we had already seen a bit of Santiago and we got to see Santiago from a different perspective. Also picked up some tips on eating out and the subway. I wouldn't recommend this tour if you only had 1 day in Santiago. But still a good tour. 1 change I would recommend: Stopping for a coffee in the morning when the tour goes through some cool/eclectic/bohemian locations.
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.
Barry MatthewsToronto, ON, Canada
Victor Hugo is great guide, He was prompt, very knowledgable of the city & spoke English very well. Victor took us to all parts of the city new & old, including the fish market and race track, the Cathedral pointed out the "tourist traps" & also the good local restaurants. He allowed us to choose our own drop off point and gave us clear directions on how to get back to our hotel. During the tour, we were asked if we wanted to see anything specific which we could have included. We recommend Victor highly.
Gerald GeistUnited States
Great tour guide