Hendrik van der KwaakNetherlands
TOUR GUIDE RESPONSE: Hi Hendrik, Thanks for your feedback. It seems that your private tour experience wasn't entirely satisfactory. Please let me know if there was any aspect of the tour that have not met your expectations. I take this opportunity to wish you and your family a Happy New Year! Kind regards, Sergio L.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Charlene SpinnerMinden, NV, United States
TOUR GUIDE RESPONSE: Dear Charlene, Thanks so much for the positive rating. I am glad you all enjoyed the tour experience. Kind regards, Sergio L.
Barbara EisenbergUnited States
This half day tour was in between our two consecutive cruises from Fremantle. Sergio showed us all around Perth and Fremantle and took us to the Perth Mint. Great comfortable van, great company! Thank you Sergio!
TOUR GUIDE RESPONSE: Dear Barbara and Bob, Thanks very much for your great review. Very kind of you! I also enjoyed your company and our interesting conversations. I hope you have great memories of your Australian adventure. Kind regards, Sergio L.
Mitchell LevineUnited States
TOUR GUIDE RESPONSE: Hi Mitchell, Thanks very much for your positive rating. I am happy that you enjoyed your private tour of this wonderful city. Have a great cruise around the world! Regards, Sergio L.
Larry WhiteUnited States
Sergio was very knowledgable and offered lots of options for our morning tour of Perth and Freemantle. I felt like we got a very good feel for the area.
TOUR GUIDE RESPONSE: Hi Larry, Many thanks for the positive review. I am glad that you two enjoyed the private tour. Thanks for visiting this part of Australia. All the best, Sergio L.
Michelle NelsonUnited States
Sergio was a GREAT tour guide! He is very knowledgeable about the area. He took us to places we would have never been able to go if we had booked this type of tour with our cruise ship. He also made sure to ask if there were any specific place we wanted to see or things we wanted to do. He tried to do everything in an order that would maximize the time we had. I would definitely recommend Tours by Locals and specifically Sergio to anyone. Michelle
TOUR GUIDE RESPONSE: Dear Leslie, Thanks very much for the great feedback and for booking one of my private tours. Regards to all, Sergio L.
TOUR GUIDE RESPONSE: Dear Jin, Thanks again for your positive feedback. Regards, Sergio
Jill LevertonNapa, CA, United States
Sergio was very knowledgeable and it was a pleasure to spend the morning with him. His car was excellent and he accommodated my needs in a wheelchair very well. I would thoroughly recommend him as a guide.
TOUR GUIDE RESPONSE: Dear Jill, I am so glad to know that you had a good time in Perth. It gives me great pleasure to be able to transmit my passion for this city to you and get a positive response from you. Thanks very much for your great feedback and thanks for choosing me for the private Tour of Perth and Fremantle. Apologies for my late response to your much apprecciated feedback. Kind regards, Sergio L.
Kate K.United States
Charles SismondoUnited States
Sergio was very pleasant and extremely knowledgeable. He knew the places to go and the best way to get there. His scope of knowledge was amazing. He was willing to adapt if we wanted to modify a little bit. He made sure we had the time we needed at places. We would recommend him without reservation.
Sergio was an excellent guide with a very comfortable Volkswagen MPV. He asked us if there was anything special we wanted to see. We told him we had not visited Fremantle and Perth before and left it to him-we were all delighted.
TOUR GUIDE RESPONSE: Dear Daniel, Thanks for your feedback. I also enjoyed very much your company. I hope to seeing you again on your next trip to Wa. Enjoy your cruise! Kind regards, Sergio
Norman BlakeUnited States
Sergio met us on time at the cruise terminal and took us for a quick overview of Freemantle and then followed first the sea and then the lake to Perth. He was very conversant and softly played beautiful music on his CD player when he realized we would appreciate this. We were very taken with Swan Lake and also the city of Perth and he listened to our comments and adapted the tour to please us. We had an outstanding day with him.f
TOUR GUIDE RESPONSE: Dear Norman, Thanks for your lovely comment. I am glad that you had a great time. It makes my work very rewarding and enjoyable to receive such a nice comment. I hope you had a wonderful cruise. Kind regards Sergio L.
Ian MackinlayUnited Kingdom
This comment is a 'general' one which may help TBL. The tour on 12 Feb was great but on discussion with Sergio we discovered that perhaps the price that TBL COULD have charged for the Pinnacles Tour was not very much in advance of the Tour we took. We are quite prepared to pay a small premium for personal service but not the much larger price quoted against other competitors albeit with a larger party.Please copy this to Sergio
TOURSBYLOCALS RESPONSE: We're glad you enjoyed your tour with Sergio. With respect to pricing, ToursByLocals guides charge per tour and do not have any 'per person' prices unless there is some reason for it such as admission fees etc. In the case of Sergio's tour, whether he has 1 person or the maximum his vehicle holds (6 people), his cost is the same. Therefore, the cost of his tour should be the same.