Were very disappointed with the 'pick up' situation. Wael did not inform us (SMS would have surficed)he was not doing the tour and sent an understudy who had not been fully instructed on the tour. Once we found him in town,other tour operators at the Port helped us,he firstly was not aware of the ticket arrangements at Petra so after 2 hrs in the queue,left us not much time to visit. Also he was not aware that lunch was provided and spent most of his driving time on his mobile. Would not recommend Wael
TOUR GUIDE RESPONSE: I sent messages to tell that I'm not able to do the tour and informed the TBL support about it & they're aware about all that.You didn't replied,I called you on the driver phone on the arrival day and we review the itinerary which went as scheduled includes tickets and lunch, and the timing I checked with driver all the time to make sure everything was perfect & we talk at the end of the tour, you didn't mention any of these.kindly review your emails see how many messages I sent to you before the tour.
TOURSBYLOCALS RESPONSE: We've followed up with Wael about this tour - it seem that he did let Ms McDonald know of the substitute. We've reminded Wael of the importance of not substituting except in case of emergency and offered appropriate compensation to the McDonald's.