Richard AbramsUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Cynthia KalkUnited States
Kevin knows Munich! He knows every street and the history! It makes for a very enjoyable walking tour. Highly recommend. Kevin is very friendly and Tailored our tour on the fly to our interests!
John W.Hilton Head, SC, United States
Christine SpeckUnited States
Kevin was incredibly knowledgeable and thorough. He had an extensive understanding and appreciation for the history in Munich.
Gilbert WoottonUnited States
Kevin was wonderful to work with! So knowlegeable and customized the tour to our interests. We truly enjoyed our tour, and it was a great start to our family vacation.
Ginny StegentUnited States
Can't say enough about Kevin. He was extremely pleasant to deal with and accommodated a change in the schedule that made the day much more pleasant. He was informative and educated us about Munich and Daucau. We stopped mid day and had lunch at the Hofbrau House which was a treat! I have difficulty walking. He was very accommodating in making the walks not too long. Interesting we met a lady at the airport returning to the states on Sunday that had used Tours by Locals and also had a great experience.
Jack BrinerUnited States
Enthusiastic and knowledgeable guide. Kevin really did a wonderful job of introducing us to Munich.
TOUR GUIDE RESPONSE: It was my pleasure, Jack. Hope everyone had a great time at the Oktoberfest!
Matthew M.United States
Kevin was very accommodating at changing our tour schedule after our train was delayed. He also is clearly knowledgable about Munich and its history and provided several solid recommendations for Munich dining experiences. However, his unprofessional conduct during the tour made for a very poor experience for my family. Given his other positive reviews, I hope it was just a bad day for him and one that other travelers will not experience when hiring him.
TOUR GUIDE RESPONSE: Hi Matthew, I do apologize that you did indeed catch me on a rare bad day. The points you made in your private message are well noted. I will gladly refund you the price of the tour if you wish.
TOURSBYLOCALS RESPONSE: We are sorry to hear from this experience. A refund was issued.
Kathy JordanUnited States
Thanks to Kevin for a informative and professional tour. We were only in Munich for one day. Upon our arrival at the airport, Kevin helped us with the storage of our baggage and helped us purchase train tickets for our return to the airport from downtown. Kevin is very knowledgeable and for us, took into consideration our short time in Munich and gave us a thorough and enjoyable tour. We would not hesitate to use his services again!
TOUR GUIDE RESPONSE: Thank you for the kind words, Kathy. It was nice to meet both you and Jessie.
Doreen WrightUnited States
Kevin has an excellent grasp of his material/knowledge of the tour sites. He is also flexible, friendly and made this and our other day long regional tour fun and very personal. I use guides on virtually all of my trips and Kevin is the best guide I have had. Highly recommended
Carol BruggerUnited States
Enjoyable trip through history of Munich with interesting insider tips.
TOUR GUIDE RESPONSE: Hi Carol, thanks for booking my tour!