Thomas Wagen SrUnited States
Not my best tour with Tours by Locals - the guide left me stranded at the train station; when we finally connected at an additional expense to me - he ignored some mobility issues that had arisen for me during my flight to Venice - and he persisted in ignoring my main reason for contracting for this service - i.e., to get a "lay of the land" in Venice so that I could get around on my own - on the bright side, however, ToursbyLocals did give me a credit due to the poor quality of this tour
TOUR GUIDE RESPONSE: I apologize for misunderstanding the meeting place, it wasn't the best way to initiate the tour. I'm sorry to hear that I ignored your mobility problems but it wasn't that clear to me. My goal is always to provide a pleasant tour and to fulfill visitor's wishes to enjoy our beautiful town in total comfort, and so I would certainly have changed the itinerary or the pace of the walk if I had known. I hope you'll come back again to Venice Thomas hopefully in mid Spring or Summer when our city is at its best.
TOURSBYLOCALS RESPONSE: ToursByLocals appreciates all feedback and we apologize for the complications at the beginning of the tour. ToursByLocals has full confidence in our guide Fernando's ability to continue to deliver 5-Star tour experiences in the future and should note that our guide was unfortunately not made aware of any mobility issues prior to the tour in this case. We would always ask our customers to inform us of any specific requirements which would help us perfectly customize their tour experience.
Karen ThomasUnited States
TOUR GUIDE RESPONSE: Ciao Karen, the basilica is one of the world's greatest buildings, our aim is to provide our guests a thoroughful overview, something that will remain in their hearts and minds. Next time well see more, all the best Fernando
Annie HallUnited States
Diego CandoloBritish Virgin Islands
Fernando is extremely well educated in Venice history. Knows a bunch of languages....we had a Spanish tour because of a participant's first time in Venice. Awesome 3 hours walking tour. Highly recommendable!
TOUR GUIDE RESPONSE: Ciao Diego è stato un piacere conoscervi alla prossima e grazie
Philip GelberUnited States
Fernando was helpful in setting up a customized itinerary in advance. He was punctual. Commentary on the various sites was informative and deep. His English was flawless and robust. We ran over a bit as he was quite enthusiastic about the sites. All in all a great guide. Highly recommended.
TOUR GUIDE RESPONSE: Ciao Philip, you made the day with your boundless wish of knowledge about my city and also good pace .... a presto! Fernando
Anthony M.United States
Fernando presented a perfect look at Venice through a first time visitors eyes. His exuberance for the city, his love of the life that is Venice shown through in all his talks. Visual aids were used when necessary to describe parts of the city especially when Venice was Marsh land We had a wonderful time and all in our party enjoyed his Venice
TOUR GUIDE RESPONSE: Ciao Anthony, our mission is to show our city as it is the first time for us too, in Venice this is an easy task as we think is the most beautiful city in the world. It was great to spend time with you and the family. Hug you all Fernando
We thoroughly enjoyed our First Time in Venice Tour with Fernando. He enthusiastically shared with us his knowledge of important sites and guided us on some less well trodden paths away from the crowds. We gained an insight into the history & geography as well as modern Venetian life. Fernando showed us a wonderful bakery, suggested the best places for photos and other places to visit during our stay in Venice. We would highly recommend this Tour to anyone visiting Venice.
TOUR GUIDE RESPONSE: Ciao Sandra, I'm glad you enjoyed 'A day in the life of a would-be Venetian' we only did part one so, when are you coming next for part two? Hugs to all Fernando
Carney WalterDENVER, United States
Jeffrey HansenUnited States
Fernando took our family on a great tour of Venice. Not only did he show us the big attractions, but he also showed us the everyday parts of the city like the farmers markets and fish markets. It really gave you a good rounded look into what Venice is, a city with rich history.
Roberta VendettiUnited States
Fernando is a great guide who tailored the tour to our requests. I would highly recommend this tour with Fernando!!
Prashanth BusannagariUnited States
Very impressed by the Tour guida and the kids were able to follow the guide and were very impressed. Thank you
Jane O.United Kingdom
Frances AlmondUnited States
We really enjoyed our tour with Fernando. When we first met Fernando he warned us the many streets my be flood due to a large moon and the winds during high tide. He got us though St. Mark's Square before the water got to deep. His knowledge and comfort in Venice was wonderful. He took us through streets with ease (no easy trick as you will see). Thank you Fernando.
MaryAnn LingoUnited States
Excellent tour by Fernando. He met us at our hotel and the tour helped orient us to Venice. Fernando was very knowledgeable, we learned things only someone well versed in the history of Venice would know. Highly recommend Fernando and the "First Time in Venice Tour."
Ann KirnerUnited States
Fernando provided a fabulous orientation tour on our 1st full day in Venice, meeting us at our rental apartment in Dorsoduro. He walked us through that lovely area, giving history and picture points along the way. We got our 4 day vaparetto passes and went to San Marco. Fernando got us right by the long lines; his tour of the cathedral and altarpiece were inspiring. He then guided us through neighborhoods to the Rialto area. By the end of his tour, we confident to explore Venice for the rest of our stay
Kimberley CoronadoUnited States
I was at our meeting place and stressed because I didn't have a phone. Finally found a local that allowed me the use of hers. He was a full 30 minutes late. The tour was slow but informative. But after David in Paris and Francesc in Barcelona this tour was rather underwhelming and didn't seem well thought out or planned.
TOUR GUIDE RESPONSE: I have read and acknowledged your comments. I apologize, though after re-reading our correspondence I see that we agreed to meet at 3:45PM not at 3:00pm as you wrote. When you phoned me asking where I was, I was coming from another tour and I manage to get to the meeting point as quick as I could. I am sorry you felt the tour was not thought out but you booked a tour that also included St Marks church that you declined to visit. So I had to change the itinerary on the spot.
TOURSBYLOCALS RESPONSE: As we retain all messages between guides and travelers, we were able to view the written confirmation that this tour was in fact changed to a half an hour later than originally booked as agreed by the traveler and guide.
Jacob WoolfUnited States
Fernando is a thoroughly knowledgeable Venetian with excellent command of english. He is friendly, patient and a total professional. You finish your tour knowing more about Venice, it's history, architecture, traditions and culture than you would have ever thought possible in a 3 hour tour.
Jeff WhitakerUnited States
Jennifer ThompsonUnited States
Great guide. Tailored the tour to where we were staying in Venice and provided great insight into the city. I loved the mix of history and current events. Putting the sites in an historical context really helped bring the sites alive.
George DonnellyUnited States
Sue WalkerUnited States
Lee BraceUnited States
Great tour of Venice for first time visitor really well done overview and interesting to listen to Fernando a local. My daughter and I learned a lot and enjoyed the tour. I would use Fernando again.
Sharony ShnitzerUnited States
Jonathan CulverhouseUnited Kingdom
Our tour of Venice with Fernando yesterday was one of the highlights of our stay. All my colleagues couldn't praise him highly enough. 5 out of 5!
Paul NeufeldUnited Arab Emirates
Fernando was very knowledgeable and informative especially in Basilica San Marco and about the history of Venice. He took us around the main tourist attractions in just three hours, including out of the way places for great views of the monuments such as the Rialto bridge (we never would have found our way down the alley where we went). He also had very good recommendations for where to eat and where to have a coffee.
George TabetUnited Kingdom
We have rarely been guided so expertly and enjoyably around important places, monuments and artwork. Fernando has an exceptional knowledge of the city, its people, architecture, culture and history in context to the tour and much more broadly. Thank you again for a marvelous afternoon at the major sites and the more secret treasures of Venice. Buona Fortuna e arrivederci
TOUR GUIDE RESPONSE: All what you wrote sounds real good! Thanks
Chris RaynerUnited Arab Emirates
Fernando was a real mine of information - a great walking tour covering St Marks and off the tourist trail to glimpse the real Venice.
Nancy ZimmermanUnited States
Fernando was great and very knowledgeable about Venice. I would highly recommend this tour to first time visitors in order to get some history, a brief overview of the city and a feel for how to maneuver around. We had a great experience walking around, learning how to avoid some very "tourist"areas and still managed to see some of the historical highlights of the area. Be ready to walk, and really see Venice off the path. The first day tour has made our remaining time here in Venice more organized.
Rusty BascomUnited States
Fernando provided a nice "old world" tour of Venice, beginning with him meeting my 16 year old daughter and me at our hotel lobby. Fernando gave just the right amount of detail in an informal manner that encouraged questions and discussions. The three hours passed by quickly, and we felt like he welcomed us as a friend. The tour was off the beaten tourist trail, through neighborhoods and providing background on Venetian culture. We ended at Piazza San Marco church. A pleasant experience and recommended.
Christine EkmanUnited States
Fernando was fantastic. He meet us right at our front door with a broad Italian smile. He spoke with great knowledge about the small everyday details of life in Venice and the grand history of Venice. His stories were fascinating for both our son, who is a college student and for my husband and myself. Our only regret was not having more time to spend with Fernando. GRAZIE MILLE!
Jeff BogdanUnited States
Fernando, thank you for the tour of Venice and for the helpful travels tips, the kids enjoyed the fish market, again thank you. we highly recommend Fernando as a guide.
What a fine guide--well informed, professional, helpful and deeply protective of his beautiful city. We created a lot of confusion when we missed our train from Florence, but he kept in touch (thank goodness for texting) and everything worked out in the end. Highly recommended.
TOUR GUIDE RESPONSE: Hello Sharon, cell phones are a great invention! Regards
Larry KnightUnited States
Excellent! Couldn't have been better. Fernando is very informative and relates well to people. He goes out of his way for you to fully enjoy the interesting and unique sites of Venice.
Nikolasa TejeroUnited States
Kevin K.United States
We were very happy with Fernando. He taught us how to get around Venice as well as the little tips like how much to pay for a gondola ride, how to identify a great geletaria, and good places to go for dinner, drinks, etc. He was prepared with answers to all of our questions and taught us so much about how Venice was built, how it is maintained and the history of the town. All in all it was the best way to spend the first day of our vacation, prepared us for our stay and made us fall in love with Italy!
Rita C.United States
Due to some changes in the ships schedule we contacted Fernando to change our tour to a different time/same date - we did this just 24 hours before hand. Although Fernando was already booked he accommodated our request with another guide Alexandra. We had a great time in Venice with her. She also was a licensed guide and was very impressive with her history details. We would recommend her, we were very pleased and had a wonderful afternoon!
TOUR GUIDE RESPONSE: Alexandra thanks you so much for spending time with her and says ciao!
Kate B.United States
Our tour with Fernando was excellent. Not only did we hit many of the important historical sights, he took the time to take us through local neighborhoods that we would never have found on our own. We got a great taste of what local life is like in Venice as Fernando gave a very good commentary along the way. As requested, he took us to visit some excellent local artisans away from the hustle of "tourist areas". We would highly recommend Tours by Locals and especially Fernando.
Rachael KorantengUnited Kingdom
Fernando was on holiday so he arranged for Sabrina to lead our tour. Sabrina was incredibly informative, giving us so much information about the history of Venice, the people and the buildings. We visited the highlights and of course skipped the long waiting lines which was great! This was just perfect for a first visit to Venice and we really enjoyed the morning-thank you!
TOUR GUIDE RESPONSE: Hello Rachael, I send your comment to Sabrina and she says has been nice enjoying a walk in Venice with you. Best regards from Fer&Sab
TOURSBYLOCALS RESPONSE: It is ToursByLocals policy that in the case where the guide actually giving the tour cannot be the person shown on our website, the customer is told before booking and agrees to the change.
Henry KuoUnited States
Such a Wonderful second Day in Venice, Fernando took us to all the highlights and tactfully skipped all the long lines. Fernando provided my Parents with the best tour of their lives.
Fernando was a very good guide in Venice, we very much enjoyed our walking tour,we would definately recommend Fernando to anyone, thank you so much Jackie & Trevor from Australia
Betty HeimbrockUnited States
Tarak PatelUnited States
We are frequent user of the Tours by Local and would place Fernando at the top of our list. Great time in Venice, very knowledgeable. Most important for us, Fernando made the trip very enjoyable with our two young kids. (2yr, 1yr). He was quick on the toes to adjust and give us the most out of our time with weather changes and two kids. Thank you Fernando for sharing the gimps of real Venice !
Anthony NemecekUnited Kingdom
An excellent tour! Fernando was professional and extremely knowledgable. The pace was excellent and we saw all the key sights as well as the 'real' Venice. Highly recommend!
TOUR GUIDE RESPONSE: The beautiful day helped a lot!
Bernie TobinHalf Moon Bay, CALIFORNIA, United States
Fernando was fantastic. Not only was he punctual, he was full of information about Venezia. We could tell that he really knew the city and enjoyed showing us many of its highlights. He was great with our girls (a preteen and 2 teenagers) as well as with my aging parents. He was wonderfully patient. Overall, it was a very worthwhile experience. Thank you Fernando!
Olga BonninUnited States
I would rate this tour as excellent! Our husband and I booked a business trip to Milan and decided last minute to add a day in Venice. I found the tours by locals site, had some questions & emailed Fernando. He replied very quickly. I easily booked the tour online. Fernando was not available but we got Alexandra who spoke perfect english and did a great job walking us thru the city & answering our questions. We told her a friend mentioned we should go to Bovolo staircase and she took us there as well.
TOURSBYLOCALS RESPONSE: We're glad you enjoyed the tour. Alexandra is Fernando's colleague and occasionally gives tours when he is not available (with the consent of the traveler).
Roger WoodUnited Kingdom
Fernando met us at our hotel, he was there early, from the beginning he provided us with relevant information, historical, architectural, commercial and artistic. His delivery in perfect english was with great passion for his home city. The tour lasted for three hours and we covered a lot of ground, Fernando showed us fabulous vantage points, we chose not to take a break as the tour(for two) is quite expensive, however at the end we felt that we had extremely good value for money, HIGHLY RECOMMENDED.
Andrew FranzoneUnited States
Very knowledgable and colorful.
We actually had a replacement for Fernando but I can't remember her name. It was pouring rain when we went on our tour so instead of walking around to see the sights of Venice we did more of a tour of the St. Mark's Basilica and the Doge. For the price we paid, we don't feel we saw enough but this was mostly caused by the weather...not the fault of the guide.
TOURSBYLOCALS RESPONSE: Fernando works with a small set of colleagues. The traveler was informed and agreed that Nicoletta would be their guide as Fernando was not available.
Erin NolanUnited States
Fernando was an excellent tour guide & really knows the vast history of Venice! He knew a tremendous amount about all the "popular" sights and knew equally as much about the smaller less popular (but still as interesting)sights & special spots. He was also extremely helpful navigating through the large crowds without missing a beat - this was really important since Venice was incredibly crowded & we were only doing a day trip, so we wanted to maximize our time. I highly recommend Fernando to anyone!
Sherry NicholsUnited States
We booked a tour of Venice with Fernando. He was extremely knowledgeable and easy to listen to and understand. We really enjoyed Venice, and owe that to Fernando. He obviously loves Venice and made sure that we appreciated and enjoyed it also. Would definitely recommend Fernando and Tours by Locals. Sherry in the US.
Thomas HayUnited States
Fernando was not available, but we were very lucky to get Nicoletta, who was excellent! She was energetic and passionate & got us very excited about all the places we visited. With hordes of tourists clogging the main areas, Nicoletta led us through nearly deserted side "streets" and shortcuts to the focal points, and then managed to get us in without waiting in long lines. It was so wonderful to have an individual guide brimming with information and happy to answer questions about virtually anything!
TOURSBYLOCALS RESPONSE: It is ToursByLocals policy that in the unusual case where the guide actually giving the tour cannot be the person shown on our website, the customer is told before booking and agrees to the change.
Joseph GlasserUnited States
Fernando was very knowlegable about Venice and on time to start the tour. would recommend to my friends