David FlemingUnited Kingdom
Skip MyersUnited States
Julia was wonderful. She spoke wonderful English. We reviewed our list of attractions and timing. She met our full expectations, providing good information, history, and life in Russia. We will recommend her to anyone we know going to Sochi. She covered entrance fees, took pictures, and left us with wonderful memories. Thanks
TOUR GUIDE RESPONSE: Dear Skip, thank you very much for your kind, warm words! Our tour left marvelous memories of the time spent with your group! Probably, one day we will meet again and I would be happy to invite you to my place in Sochi! Best wishes to all members of the group! Julia
Judith GiddenUnited States
Julia was very charming. However, she did not know the itinerary we agreed upon and when presented with a copy, did not follow through. The tour was advertised as for 4, but when we proposed another couple she said there was not room in her car for more than 2. We were very dissatisfied and requested and obtained a partial refund. I am hesitant to try this agency again, but their customer service response to our complaint was good. Others have reported good experiences. Maybe this was an anomaly.
TOURSBYLOCALS RESPONSE: We are very sorry to hear about your experience. Julia and her guide support manager talked about the issues pointed out in the review above. Strategies to avoid experiences like the one aforementioned were discussed and will be put in practice on future tours.
Allen B.United States
Excellent tour, we had an excellent time. Thank you. Would highly recommend 5 stars all the way
TOUR GUIDE RESPONSE: Thank you very much! It was a pleasure to meet you and welcome to Sochi in future!!!
Earl GodwinUnited States
Julia did not have a sign with our name, nor one with her name. Consequently we wasted almost one hour waiting for out time together to begin. After waiting for 30 minutes, I phoned her and asked her if she was still coming to guide us. She said she "was close by" so we continued to look for her arrival. After another 20 minutes I phoned again (I have not yet seen the phone charges) and she said she was @ the "gate" --same place as we were. A sign w/ our name or her name would have been helpful!
TOUR GUIDE RESPONSE: Dear Earl, it was a pleasure for me to spend time with you and your wife. You are welcome to visit Sochi for the coming Olympics. I will be happy to accompany you and help you with accommodation. In Sochi you've visited Stalin's dacha, Yew-box tree grove, Tree of Friendship, 2 churches, Reviera Park. Are you sure that Sochi guide was late? (I came to the port in advance and waited 1 hour 20 minutes as I do each time). Thank you, your Julia
TOURSBYLOCALS RESPONSE: Thanks for your feedback. We've spoken to Julia about this and asked her to ensure that a name board be used. We have issued the Godwin's a partial credit for the lost time and cell charges.
TOUR GUIDE RESPONSE: Unfortunately, during the tour a coincidence took place in ship timetable and two ships arrived to the sea-port at the same time (that happened not because of my fault) but I was able to find the way out immediately. Even though I have solved the problem - the mood of the guest was spoiled.
Alfred GarfieldLondon, United Kingdom
I have no hesitation in recommending Julia - first class guide - my grateful thanks for an interesting tour.