Alison MillerUnited States
Ermanno was a fantastic guide and now a friend in Venice. Being a multi-generational native, he had wonderful history and perspective of the city. We were running a few minutes late, and he was flexible and responsive to our last-minute communications. He took a few family photos for us and had an abundance of energy and enthusiasm. He kept us away from the crowds and showed us areas we would never have found. It was a delightful 3 hours!
TOUR GUIDE RESPONSE: Thank you, wonderful Family.
Erin KissaneUnited States
TOUR GUIDE RESPONSE: Thank you Very much !!!
Barbara ReynoldsUnited States
Ermanno was excellent! He was very knowledgeable and he gave us a wonderful tour of some of the "must-see" sites in Venice along with some areas off the beaten path. He worked with our schedule, getting us back to our hotel in time for a quick lunch before we left for our cruise. We had a wonderful morning tour in Venice thanks to Ermanno!
TOUR GUIDE RESPONSE: Thank you very much , you are wonderful people !!!!
Cynthia Guertin-GileauUnited States
Ermanno promptly greeted us at the meeting local. We were 2 short in our group as my daughter was not feeling well. He offered to alter the tour to accommodate; very nice of him, although she had already returned to the hotel to rest. Our guide was personable, knowledgeable and most friendly. Would definitely recommend his tour!
TOUR GUIDE RESPONSE: Thank you very much !!! Kiss at you daughter...and you .
David CohenUnited States
Ermanno was friendly enough, but did not seem to have enough depth of knowledge. We also disappointed that with several of the sites closed for the holiday, that we could not use the extra time to see things that were on the agenda. We did not get to see The Basillca San Marco, or the Church of San Giovanni i Paolo on the inside, and really had a rather cursory walk through the Ghetto. Of all the tours we have had this trip from Tours by Locals, this was the weakest performance we have experienced.
TOUR GUIDE RESPONSE: I'm sorry, But I m disappointed by you,I'm not to have enough depth of knowledge?? Look other feedback please..It was not my fault if you came to Venice ( Italy) May 1st ,it's a Big holiday all over.You did not get to see The Basillca San Marco, or the Church of San Giovanni i Paolo on the inside,Because it's not including at the tour itinerary.I'm disagree with you at all, maybe was your not best day to come in Venice.
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review.
Ermanno made our first day in Venice so special. He had so many nice local details to share.
TOUR GUIDE RESPONSE: Thank you.
Tiffany LoweryUnited States
Ermanno was wonderful!! He was flexible with our schedule and really took the time to show us the authentic Venice!! What a thrill seeing the real Venice from a true Venetian!! My teenage children enjoyed our time with Ermanno as well!! Thank you, Ermanno, for a fabulous day in Venice!!
TOUR GUIDE RESPONSE: OMG what's a wonderful family!!! Thank you very much Tiffany and thanks your nice children ,it was a special experience with such a wonderful people. Thank you ,thank you everybody.
Ray BestUnited States
Ermanno is great! He's a Venetian in Venice! He's very proud and knowledgable of his hometown. The entire tour, including his insight and tidbits of information, was excellent. We had a most enjoyable and memorable morning with him.
TOUR GUIDE RESPONSE: Thank you very much !