Lauren SchwenkeUnited States
Elena is a knowledgeable and enthusiastic guide. She knows the city of Florence like the back of her hand and guided us through crowds and venues with ease. She made a point to include our children (ages 8 and 12) as she pointed out the various sights. Very enjoyable tour!
Andrea StarkUnited States
We had our tour under extreme hot and humid weather conditions! Despite that, Elena managed to make the tour super pleasant and interesting! Our teenage kids especially were very impressed and appreciated Elena's knowledge! They said, "Elena could answer any question we asked her and the tour through the museum was very extremely interesting and educating." We very much enjoyed our time with Elena and we would highly recommend her!
Diane B.United States
Elena was fabulous. She was knowledgeable, organized, professional and her tour exceeded our expectations. We were a party of eight including one 7 year old. Elana made tour of interest to all of us. We have used guides by tours by locals in Asia & Europe and found Elian's to be the very best. We highly recommend elana as wonderful guide.
TOUR GUIDE RESPONSE: Thank you Diane! It was a pleasure to meet you and your adorable family! A special hug to your wonderful grandkids! Elena
George RudnitskyUnited States
Elena was knowledgeable, patient, and gave us some great local information.
Gretchen BeaglesUnited States
Elena was very informative and flexible with us asking lots of questions and wanting to stop and take pictures. Highly Recommend!
Valerie M.United States
Elena's tour of Florence was perfect. We wanted a more personal tour of Florence than the cruise ship had to offer and this was it! Elena was pleasant to work with before and during the tour. She was able to adapt the order of the sites we wanted to see to allow my mother-in-law time to rest. Elena was extremely accommodating. Would highly recommend her tour to anyone wanting to see the lovely city of Florence.
Marcia FortnoffUnited States
We very much ch enjoyed our tour with Elena. She is very knowledgeable. We have been to Florence many times but never had a guide. We learned a great deal and enjoyed being with Elena. We had asked about seeing more contemporary art, and though it is hard to find in Florence, Elena did find some interesting places to take us as well as visiting traditional artisans. A great tour. We highly recommend Elena! .
TOUR GUIDE RESPONSE: Hello Marcia, thank you for your kind words! It was so fund and interesting to find contemporary art in Florence!!! I also learnt a lots of new things and explored out of the paths areas. All my best
Jim HigginsUnited States
What a great tour of Florence. Elena was very flexible. We had accidently already bought our David tickets so she reworked our tour to show us other things. She is the type of tour guide that will truly adjust her tour to what you want. She picked up on the fact that we wanted an overview of the city and we would go back to see somethings on our own. She took us to local neighborhoods and gave us a wonderful understanding of the history of Florence. She answered all our questions! You couldn't stump her!
TOUR GUIDE RESPONSE: Thank you so much Jim, it was really FUN to spend the morning with you and your family!!!
Gary D.United States
Elena was great. We had only one day and after her tour fell we received an excellent introduction to Florence.
TOUR GUIDE RESPONSE: Thank you Gary!!!
Jim FergusonUnited States
it was ok. Started a bit late, ended a bit early, didn't make it to Michaelangelo Square (but in fairness that may have been too far from other things in time allotted).
TOUR GUIDE RESPONSE: Dear Jim, i am sorry your experience was not fully satisfactory. I don't remember of any delays the tour was supposed to start at 3:00pm, if there was a delay I don't think it was caused by myself. More over, Michelangelo's square was NOT included in the itinerary of the tour, as it is very far from the historical center, so I really do not understand what tour or what guide are you referring to. We visited the Accademia with Michelangelo's David...are you sure you are rating the right tour? regards elena
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve tour experiences and have attempted to clarify what could have been done to make this tour experience better.
Sarah CallmanUnited Kingdom
We thought Elena was a great guide. I was wary of taking 4 kids (aged 12, 11, 9 & 7 years old) to the Uffizi but Elena clearly knew her way around and made a bee line for only the key pieces. She is very knowledgable and kept us all engaged. My 12 year old says that the Uffizi was the highlight of his trip (apart from playing Pokemon of course!)
Helen DecandidoUnited States
Elena was great helping us explore Florence, offering suggestions, and showing us where to get the best gelato. David was a highlight! Thank you Elena for a wonderful afternoon!
Robert KleinUnited States
Thank you Elena! Elena was very interesting and informative regarding all the sites and artwork we viewed. Our group appreciated her flexibility in adjusting the tour to the things we were most interested in seeing. Elena, we enjoyed meeting you and discussing the treasures of the city together. Your tour made for a terrific visit to Florence- thank you again.
Earl KaplanUnited States
We had a great tour with Elena overall in Florence. The tour only lasted 2 hours instead of the agreed 3 hour tour, which was a disappointment since we paid $213 (3 hours). Even though the Duomo was closed during the morning due to services conducted on Sunday, we feel that she could have suggested an alternate area to tour.
TOUR GUIDE RESPONSE: Dear Earl, thank you, I am glad you enjoyed the tour! It's strange I remember that we finished a bit earlier but not an hour earlier! However, I always ask at the end of the tour if customers want to see something else and I seem to recall that you answered that it was okay like this. I also remember that the couple with you was a bit tired of walking and it was very hot so I did not insist. Thank you anyway it was nice to meet you!
Paul KeoughHingham, MASSACHUSETTS, United States
Elena was very pleasant and informative. We had a nice tour and got a very good overview of the city of Florence. She brought us on less traveled roads and had a wonderful knowledge of the history of Florence.
TOUR GUIDE RESPONSE: Hi Paul thank you so much I am happy you enjoyed the tour I hope to see you soon again!
Jim RobbinsUnited States
Very knowledgeable, pleasant, tireless. Excellent command of English.
Donald GoodroeUnited States
TBL web site was easy to use. Our guide was prompt in responding to all of our questions before the tour. The meeting location was convenient and easy to find. Our guide, Elena, was knowledgable, engaging and spoke excellent English. She also provided us with good tips for touring Florence after the tour with her was over. All in all an excellent tour and good value.
Mike MosallamUnited States
We have 48 hours in Florence, and Elena came recommended by a friend. She did NOT disappoint. She was so personable, knows her stuff, and really makes you feel like you're taking a stroll through Florence with an old friend (who is extremely knowledgeable on the history of the city). She took us to some cool places and really helped us utilize our short time here very well. She was amazing! I strongly recommend her.
TOUR GUIDE RESPONSE: Grazie Mike!
William AndersonUnited States
TOUR GUIDE RESPONSE: Hello William, you wrote in a separate message that our tour was supposed to be 10-14 but if you check the booking, our tour was arranged for 3 hours! If you had any doubt I wish you would have mentioned this before I left so the issue would have been cleared on the spot. If you wanted to add some more hours to the tour and asked me I would have worked something out but the time you booked and payed with me was from 10:00-1:00. Sorry if you misunderstood your booking confirmation.
Stuart EsseryUnited States
Elena was a wonderful guide and very knowledgeable .. We had limited time in Florence and just wanted to hit the highlights of Central Florence and that was exactly what she delivered .. She never made us feel rushed; if fact, she made us feel that she had all the time in the world for us .. She clearly loves being a guide of her home town .. Great value for the money and we would highly recommend her to anyone!
TOUR GUIDE RESPONSE: Hello Stuart, thank you very much it was great to meet you! I am always very curious why after such an enthusiastic comment I receive 4 stars. Ratings are important for me and I want to improve and be perfect in order to receive 5 stars!
Barbara McCumberUnited States
Elena gave us a wonderful tour of Florence. She met the needs of our group effortlessly. We are so glad we booked this tour with your company. It was definitely worth the money.
TOUR GUIDE RESPONSE: Grazie Barbara!
Teck Ping KongMalaysia
Elena is very knowledgeable and very accommodating. We thoroughly enjoyed the tour!
TOUR GUIDE RESPONSE: Hello Teck! I actually expected 5 stars after that one of your brothers at the end of the tour hugged me and screamed "this is the best tour guide!!!" Anyhow 4 stars is also a good rating so thank you, and all my best to your family!!
Nick SorvilloUnited States
The guide was very informative and helpful throughout the tour. She was very pleasant and knowledgeable
Cristopher C.United States
Highly recommended. Fantastic guide who took the time to explain and answer all our questions. Thanks alot Elena.
Keith JeterUnited States
Thank you so much for the opportunity to work with Elena. She was very helpful and informative in guiding us through Florence. Her background knowledge of the city was wonderful, giving us lots of details about the city's history and development. Her tour through the Uffizi museum was an amazing experience. She answered questions easily and patiently which was most appreciated. Our family's rating of Elena's tour was definitely 5 stars, she did a remarkable job.
Eric TeutschUnited States
We could not have had a better ambassador and guide to Florence than Elena! She was extremely passionate and knowledgeable about the architecture of Florence. We had a relatively short tour with Elena because of our travel itinerary, but she made it very efficient and fascinating. I would enthusiastically recommend Elena to friends visiting Florence,
Carol PennockUnited States
Elena met us at our hotel exactly on time. She provided a narrative as we walked through the streets of Florence to help us become familiar with the landmarks we passed. In addition, she was able to answer every question we asked. She had already made reservations for the Accademia, so we didn't have to wait in line. We covered quite a bit of territory in our 3-hour tour, but never felt rushed. Elena even customized the tour on the spot to meet our needs.
Bobbi ShattoUnited States
Elena was absolutley amazing! We booked her for a Florence Not to Miss Tour so that we could get an overview of her beautiful city. Utilizing her expert knowledge we were able to not only see the major sites but also plan the rest of our time there. This was our first time to hire a private guide and we immediately booked other private tour guides for Venice and the Amalfi coast after our wonderful experience with Elena. If you are coming to Florence, make sure you book with her early!
Dana CowlesUnited States
Great tour. Very enjoyable
Ted PintarUnited States
Elena was very knowledgeable, welcoming and entertaining. Thoroughly enjoyed our tour. We saw and learned a lot.
Thomas MitchellUnited States
Elena knows her history and brings great color to her tours. Elena speaks very good English, and is quite pleasant to be with. We did two tours with her and would choose her again for even a third tour.
TOUR GUIDE RESPONSE: Thank you Thomas! It was so nice to go around with you and Cecile! It is also very satisfactory to speak about Italian cooking with an almost "chef"! All my best! Elena
Cassie HolmanUnited States
Elena arrived at our hotel not just on time but EARLY to meet us for our tour. She is knowledgeable not just about things on the tour but was also able to answer questions we had about life in Florence in general. Elena was professional.
TOUR GUIDE RESPONSE: Thank you Cassie! It was great to meet you and your friends!
Douglas WintersUnited States
Elena was excellent. Her command and knowledge of Florence was refreshing. Her interest in what I wanted to see and do made our day very productive. I highly recommend Her.
Raymond RamseyUnited States
TOUR GUIDE RESPONSE: Grazie!
Timothy MessmoreUnited States
Elena gave us a wonderful walking tour of Florence. She was very knowledgeable and included many interesting details. It was like walking around with a good friend....very enjoyable. She gets a five stars. Tim & Abbie.
TOUR GUIDE RESPONSE: Hello Tim and Abbie! Thank you so much and I hope your ankle is better now! Best wishes! Elena
Jim KrenekUnited States
Elena was prompt, knowledgable of history and delightful to spend the day with we w ill definitely be using her on future visits to florence. We truly got the feel of florence and its peopl we recommend her to anyone
TOUR GUIDE RESPONSE: Grazie Jim, I look forward to meeting you again in Florence!
Christine RaabeUnited States
Elena was a great guide in Florence from beginning to end. She communicated with us via email prior to our trip and answered our questions. She was in contact with us just before meeting her at the train station and all went well. She suggested a slightly different itinerary which worked out better for us. She was knowledgeable about all things Florence,including shopping and restaurants. She was also very personable and patient. Book with Elena and you will have a great time in Florence.
Susan P.United States
Elena was a perfect guide. She spoke beautiful English and was very knowledgeable on the tours of the Uffizi and Accademia. She did a great job of pointing out important sites on our walk through Florence. We had a wonderful time. Gratzie! Elena
TOUR GUIDE RESPONSE: Grazie Susan! You were such a nice group of people!
Lisa C.United States
Elena was outstanding. Not only was she interesting and knowledgeable, she was able to make accommodations for physical limitations. I highly recommend her.
TOUR GUIDE RESPONSE: Dear Lisa, thank you so much for your kind feedback. It is always interesting and enriching to see things from other perspectives. A big hug to both of you! Elena
Clare S.United States
We enjoyed Elena's friendly and casual style. She was very punctual and was waiting for us when we got off the train in Florence. She made the tour very enjoyable and was very knowledgeable and presented the historical information in a very interesting and easy many. We would gladly recommend her to others visiting Florence.
Lauren BernardUnited States
My family really enjoyed our tour with Elena! She was so interesting. Her knowledge of art was so impressive. I also really enjoyed her personality. We asked her to know us for lunch & she was such pleasant company! She has such passion for the history & culture of Florence & it was truly contagious. We rate her a 5 out of 5!
Tamela WhiteUnited States
Elena is a wonderful guide, very knowledgable and with interesting insights into the history of the city. A joy to walk a day with!
TOUR GUIDE RESPONSE: A joy for me too Tamela! Come back soon and have a wonderful summer! Elena
Marc NobleUnited States
We had a tremendous time with Elena. She was very gracious in meeting us at our cafe where lunch was running long and then taking us on our tour of Florence. She was so easy to talk to and had great insight into the different areas of Florence that we toured. We were able to get into the Accademia very quickly and a wonderful touring inside. My wife and I would highly recommend her for a tour guide to anyone visiting the city. Thanks Elena!
TOUR GUIDE RESPONSE: Thank you Marc, it was a real pleasure for me! All my best to you and your family!
Adrian KingUnited States
Elena was great. Very fun, very knowledgeable. Excellent English. We had a great time. Highly recommended.
TOUR GUIDE RESPONSE: Thank you so much Adrian! It was lovely to meet you and your daughter with her friend, I am glad you enjoyed Florence, enjoy the rest of your beautiful trip in Europe!
Christopher EberleUnited States
Elena toured us on a walking tour through Florence. Our group consisted of two teenagers a senior couple and parents. She brought Florence to life, had an encyclopedic knowledge of Florence and its history and delivered it in such a congenial, friendly and clear manner that we were all not only educated but enchanted. We recommend her enthusiastically and will certainly tell our friends about her.
TOUR GUIDE RESPONSE: Grazie Chris! It was lovely to spend the afternoon with your family! Say a big hello to them!
Steve WarehamUnited Kingdom
Elena was excellent, very interested in what we required out of the visit, and made it a really good day. She was so quick to respond to emails before we went and we were therefore able to plan really well. Thoroughly recommended!
TOUR GUIDE RESPONSE: Thank you so much Steve! All my best, Elena
Roman (Martha) NowygrodUnited States
very impressive--both the range of information and superb presentation.
TOUR GUIDE RESPONSE: Thank you Roman! It was a great pleasure! All my best, Elena
Louis ShoreUnited States
Elena knew a lot about art history. We wasted an awful lot of time standing in line to enter the museums. She should have gotten tickets ahead of time so we could go right in to museums. We never even got to Point de Vecchio.
TOUR GUIDE RESPONSE: Dear Louis, I am glad you enjoyed my explaination inside the museums. I did reserve the tickets in advance, as usual.That day at the Uffizi there was a particularly long line also for the reserved tickets' entrance. Unfortunately this is something that I (like all guides) cannot control.The usual waiting time WITH reservation is 0-10 min. The waiting time WITHOUT reservation in high season is 1-2 hours. We waited about 15min.The Ponte Vecchio was not included in this itinerary focused on the main museums.
Louis ShoreUnited States
Having not been familiar with the area, we had trouble finding Elena at the meeting place she chose. I think she should have told us to stay where we were, and come to us. This cost us valuable time seeing Florence.
TOUR GUIDE RESPONSE: Dear Louis, I am very sorry for the difficulties you had in finding the meeting place agreed with your travel agent. When you called, you did not know where you were, I understood you were in Piazza Duomo which is one of the biggest and most crowded place in Florence, so I thought it was better for you to reach me in a less crowded place otherwise we would have never met without having a specific spot of reference. I am sorry this caused delay in our tour which anyhow went very well after all.
This was one of the best city tours I have ever been on. Elena is an absolute dream! She made the entire 4 hours so interesting and before we knew it, the tour was over. She is extremely friendly and knows this city like no one else. She answered all of our questions without hesitation. If you ever make it to Florence you must book with Elena. She goes above and beyond to make sure you have the best experience. I will recommend her to everyone I know and I'll be back just to take another of her tours!!!!
TOUR GUIDE RESPONSE: Grazie Michele! It was a pleasure to meet you!
Gwendolyn WongMandaluyong, METRO MANILA, Philippines
We had two tours with elena, 3 hours for accademia and florence not to miss, and 1 hour for uffizi. Elena speaks english clearly and is a pleasant tour guide. She was in her best element at the uffizi. Its was a good tour for first timers, time saving and efficient in a city that requires lots of walking.
TOUR GUIDE RESPONSE: Thank you Gwen! A big hug to ypu and your family!
Elena was a fabulous guide. Very informative & interesting. Very easy to be with & she even advised us on the best gelato shop & great restaurant recommendations. A true valuable local guide. Will definitely recommend to others. Very happy.....thank you Elena.
Andrew WarmanUnited Kingdom
Lorna HonanUnited States
Elena is very pleasant, easy going. She was very informative and the tour was a good pace. We took our time and stopped for gelato and still finished in 2.5 hours.. We felt it was a comprehensive overview at a relaxed pace.
Kimberly LassetterUnited States
Bill FlowersUnited Kingdom
David CapocciaUnited States
Elena is an OUTSTANDING tour guide! She met us in the city center and took us away from the crowded, noisy tourist areas. Not only did she know everything about the city and its history, she knew exactly how to adapt the tour to our interests and preferences. For instance, she recommended a whole range of stores, restaurants, and museums for the rest of our visit to Florence. She speaks perfect English and would work well with any group of tourists. HIGHLY RECOMMENDED!
Vikki SwansonUnited States
Elena was very knowledgable and kept the tour relevant and interesting.... I'd highly recommend her tours!
Kevin K.United States
We loved Elena! By the end of our tour we felt like friends. We tend to be quick, so we actually finished all of her typical tour with time to spare. That wasn't an issue, she had a whole set of back up plans for us to choose from. One thing we loved is when we asked Elena, do you ever get tired of seeing the statue of David, a smile crept across her face and she said "Never! Every time I see it I see something new." It made us happy that we were with someone who truly loved what she was doing.
Nikolasa TejeroUnited States
Timothy AhernUnited States
Very knowledgable, helpful and fun. Enabled us to see a great deal of the best of Florence in just a few hours. We were very pleased.
Lane CrowderUnited States
Hi, my husband and children and I had a tour with Elena yesterday. She took us to the Uffizi and around Florence. She was wonderful with our children and engaged them and kept it interesting and moving at their pace. She had a great knowledge of both the art in the Uffizi and the art and architecture around the city. We would highly recommend Elena!
Heidi LucarelliUnited States
We soo enjoyed our highlights walking tour of Florence and the Uffizi with Elena on June 6. My kids and all really enjoyed it and felt like we learned alot. Our tour was so interesting , and Elena's English was very good. We highly reccomend her and this our to anyone coming to visit Florence!
Karen FullerWASAGA BEACH, ON, Canada
We spent all day with Élena - this tour in the morning and Uffizi in the afternoon. Elena reserved advanced tickets for us at the Accedmia , and Uffizi which is critical to enjoying both museums. We did not have to line up for more than 5 minutes at both locations and the lines were enormous. Her knowledge of art, history of Florence and sense of fun - pointing out great shoe shops along the way made for an outstanding day in what can feel like an overwhelming city. I would highly recommend Elena.
David PickusUnited States
Elena was the best. She met us at our hotel, gave us a fantastic tour of Florence, w/ the historical perspective as well as the locals perspective. Her tour at the Uffizi was perfect as he knowledge of each painting was superb. She went out of her way to make us lunch reservations, and also suggested a great restaurant for dinner. I would encourage anyone to book a tour by her.
Deborah WinsorUnited States
We are so grateful to Elana for our memorable tour of Florence. She was enthusiastic and knowledgeable and provided us with a rich experience covering many aspects and areas of Florence. We enjoyed so much walking the streets and learning detailed history and little interesting tidbits we would never have discovered without her. Having been to Florence before, Elena opened our eyes to a whole new Florence sharing her love of her Florence in the best way.
Julia Hews-EverettUnited States
Elena arrive at our hotel on time and gave us a great tour of Florence. Her knowledge of Florence was amazing. We enjoyed the Accademia Gallery. There wasn't a question she could not answer.She took us to an out of the way tattoria for a fabulous lunch. If we had stayed longer in Florence I would have happily booked another one of her tours. Thanks Elena!
James M.United States
Elena was a delightful companion for our stroll through Florence. Her insight and knowledge of the Uffuzi museum was a real bonus, focusing on the "must sees" when time is so limited.
Lee-Anne PilotoUnited States
Elena was wonderful. We were a group of 4 adults and a 10 year old. She explained all the sights and the museum visit was great. Would use her again!
Valerie EvansUnited States
Elena met us promptly at the train station and gave us just the tour we wanted. Some history, local culture, the highlights of Florence and directed us to a nice place for lunch. We only had limited time coming off the cruise ship and she certainly made the most of it. She designed the tour to include what we were interested in, not just a standard tour.She is quite knowledgable and proud of Florence. We were very pleased and would recommend her to anyone looking for a tour in Florence!
Rachael KorantengUnited Kingdom
Elena met us at our hotel and took us on a wonderful tour of Florence. It was the first time in Florence for both my mum and myself and Elena was incredibly helpful and informative. We were with Elena for a whole day and saw a huge amount including the highlights of the Accademia and the Uffizi. Elena was also so considerate offering us time to rest if necessary and avoiding the sun! I can highly recommend the tour as we enjoyed it so much!
TOUR GUIDE RESPONSE: Thank you Rachael, we really spend a nice day walking together around Florence, your mother is really a sweet and kind person and it was a pleasure to work with you! I wish you all my best; Elena
Kathleen VelardoUnited States
Elena gave us a wonderful and interesting tour of Florence. There were 6 people in our group, some of us had visited Florence before and some were new to Florence. She did an excellent job. She arrived at our hotel on time and she took us around Florence giving us history and interesting facts along the way. She answered all of our questions and was very knowledgeable. We chose to visit the Accademia and she spent at least 30 minutes giving us the history surrounding the creation of the David.
TOUR GUIDE RESPONSE: Hello Kathleen, thank you for your enthusiastic feedback. It was really nice to spend the morning with you and your friends and really a pleasure to meet you all! Best regards Elena
Robert B.United States
Elena was great from the very beginning. She was quick to answer questions sent by e-mail before the tour. Once we met there was no surprises. The tour was everything we expected and we throughly enjoyed the day. Thank you, Elena!
TOUR GUIDE RESPONSE: Thank you Robert, it was a great pleasure to spend some hours with you and your lovely family! All my best, Elena
Marina LyandresUnited States
Great tour! Thank you, Elena!
TOUR GUIDE RESPONSE: Dear Marina, thank you for your comment! It was really interesting to meet you and your smart children...it so surprising how many things they can notice. Thanks again, Best Regards Elena
Linda RasmussenUnited States
Elena is amazing, knowledgeable, prompt, personable. We were able to see so much of Florence in a short time. She knew lots of history and art details and just where to go. Her English is great. She got online reservations for us, took care of everything. We just loved her and recommend her highly. If you only have one day in Florence, spend part of it with Elena!
TOUR GUIDE RESPONSE: Thank you Linda! It was nice to meet you and really easy to share my passion for Florence with you. I hope to have other chances to meet you in Florence! All my best Elena
Sung KimUnited States
Elena was an AMAZING tour guide! She made our visit to Florence memorable and perfect. My husband and I waited for Elena at the wrong meeting spot. When we were late, Elena called our hotel to check on us because she was worried. I appreciated the fact that she went out of her way to make sure we were ok. She also went out of her way to book other reservations at museums for us. Elena's knowledge and love for Florence made our tour so memorable. I would HIGHLY RECOMMEND her as a tour guide!!!