very nice person with a wealth of knowledge about the area.
TOUR GUIDE RESPONSE: Thank you Fadi, It was really a pleasure to be with your lovely family. You are an inspiration for all.
Although Martin was very kind and tried to qualify our time together, we've ended up not doing the tour that we've purchased (private airboat tour) due to the dry season in the Everglades, info that we could and should have been provided upfront so we could decide what to do before booking, rather than this we were surprised with this info when we met Martin...attitude to be improved here....
TOUR GUIDE RESPONSE: This was an unusual case. I arrived back in the USA on the 9th July unaware that the Everglades had dried out because of a prolonged drought (first time in 80 years). When I reconfirmed the service on the 12th. I was advised that most of the small airboat operators were closed due to the drought. It was too late to advise Mr. Dias, but I immediately advised my other two guests who were arriving later this month of the situation.
TOURSBYLOCALS RESPONSE: We have issued the customer a partial refund to make up for the inconvenience of the Everglades being suddenly closed due to unexpected drought.
He was knowledgeable and creative in his communication skills - even my 19,16,13 old daughters liked him, even though one of them was threatening to throw a "sickie" on the initial day of the tour. The art area was great and just not something you would have easily found.