Shannon B.United States
Excellent pre-tour communicator. However, his information was non-linear. 4-hour tour: I asked for Beatles and some history. We got some Beatles, some history and some random. He was pleasant but, lacked in the professionalism of a Tours By Local guide. At times when we asked questions, he either ignored or didn't hear us. He was enthusiastic about his city which we loved. He was diligent to include a lot but, it had a disconnected sense about it. Left disappointed when other ratings were so high.
TOUR GUIDE RESPONSE: Thanks for your review Shannon, I’m glad you enjoyed the Beatles & History, visiting Two Cathedrals, watching Tolkien Filming, Radio City Tower Tour, Victorian Round Reading room, History of Liverpool, regeneration & World Heritage Site, China Town. & lots more. Your adult niece asked me to include the Cavern Club so we changed the tour from the Docks to Mathew Street. Nicola said she was delighted with the tour & offered me a tip which I declined & thank you for your very generous £20 tip too.
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality tour experiences and we take all feedback seriously. We appreciate the positive comments in this review, however, it also surprising to hear about these negative aspects as we have full confidence in Neil's experience and his ability to provide well-structured, 5-Star tours!