Alice LevyUnited States
While Hasan was pleasant and accommodating, we didn't feel he added a lot of value. We were expecting him to provide more info on the area, history, people, etc. He was also distracted repeatedly throughout the day by phone calls. This was our first experience with Tours by Locals and we were disappointed in comparison to other guided tours we have taken.
TOUR GUIDE RESPONSE: Before the start of the tour I talked to the customers. And they told me they wanted to see Goreme/Zelve. When they arrive my office, I ask them what were their interests and what they were interested in seeing. I took them and explained the places they wanted to see. I am not driving guide, so my tours always have a driver and myself as a guide. I apologize for talking on the phone during your tour and will not do that anymore. Best Regards Hasan
TOURSBYLOCALS RESPONSE: We got in touch with Hasan and his guide support manager and together they are working on ways to convey more information to his future customers by encouraging customers to bring up questions throughout his tours. He was also asked to not pick up phone calls on his future tours.
Stephanie ThuneUnited States
Hasan was a great guide. Prior to booking, I was extremely impressed with how quickly he replied to my emails. He was flexible with our itinerary so that our private tour was truly custom-made. We saw everything we wanted to see and then some! He also brought us to a great restaurant for lunch. Very authentic, and one of the best meals of our trip. We enjoyed our day around Cappadocia with him, and I am so glad we booked this tour. I would recommend him to anyone traveling to Turkey.
TOUR GUIDE RESPONSE: Hello Dear Stephanie; It was my pleasure guiding you in Cappadocia. You weren't my customer you were my guests in Cappadocia. I am trying to reply my quests questions as soon as possible. Always welcome Cappadocia. I really enjoyed spend time with you in Cappadocia. Best Regards Hasan