TOUR GUIDE RESPONSE: Thank you for having the Kyoto tour with me. Please come to Kyoto again.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Sally PilcherUnited States
Minimal information was shared about where we were.
It was a great tour from Osaka to Kyoto and Nara in a day with Mitsuyuki who was very accommodating and friendly. He has a lot of knowledge on the places we visited and great to learn the history of those places. Thank you again for a lovely day although we had rain all day long. I would highly recommended Mitsuyuki services.
TOUR GUIDE RESPONSE: Thank you very much for your excellent comment. I'm going to study more about my job and tours, and try to accommodate my customer's requests. I'm very happy when I hear that my customers enjoyed the tour with me.
Mariano NapaUnited States
We had a wonderful and memorable experience with Mitsuyuki. He is very punctual. He drives his own van which is very clean. He was very flexible about it our last-minutes changes to our itinerary. He made us feel welcome and not rushed. He never gets tired of driving. He is polite, but intelligent - he is very knowledgeable about the places where we went, including the Nishiki Market. He has a thorough knowledge of Kyoto's local streets and traffic patterns to avoid heavy traffic. Highly recommended!
TOUR GUIDE RESPONSE: Thank you for your excellent comment. My experience as a taxi driver in Kyoto for 4 years is very useful to my present job as an English tour guide in Kyoto. I'm always trying to accommodate my customer's requests. I'm very happy to hear that you enjoyed the Kyoto tour with me. Please come back to Japan.