Mary F.Powell Butte, OR, United States
Fabulous tour and tour guide. Rosie was right on time and was very accommodating for our special requests. Her van "Izzy" was very comfortable. We highly encourage anyone making a stop in Tasmania to hire Rosie to show you Tasmania.
TOUR GUIDE RESPONSE: Thanks so much Mary. It was such a pleasure to have your group on board and to have the opportunity to share Tasmania with you. I hope the rest of your trip was wonderful!
Elizabeth DearstyneBregenz, Austria
TOUR GUIDE RESPONSE: Thank you for your review and I apologise that the tour was too expensive. I am frankly surprised when people book a private tour on my 21 seater vehicle for a party of two, but assume they are ok with it as it is clearly stated in the reservation. I like sharing more general information about the region and, as stated in my profile “my travel style is relaxed and unhurried”. I have many 5 star reviews from very happy customers, and will work with you to resolve this.
TOURSBYLOCALS RESPONSE: We are sorry to hear about this experience. Besides the fact that Elizabeth booked a 21 seat bus as described in the tour description and booking confirmation the guide recognized that maybe some things could be done better next time and a partial refund was issued.