Barbara MoranUnited States
TOUR GUIDE RESPONSE: This tour used the train from Waterloo rather than the normal train I use from Paddington which made the journey an hour longer than normal due also to a fault on the line that day. Since the Royal Wedding there has also been a increase in tourism making security queue much more time consuming
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Daniel CarmodyUnited States
Diane was very informative and provided us great insight to Windsor Castle, Saint George's Chapel and the Royal Family.
TOUR GUIDE RESPONSE: Hi Dan and family, I am so glad that you gained so much from our tour together. Windsor is a fascinating place and it never ceases to come alive to me when I show appreciative travellers around. I hope you enjoy the rest of your stay in London. Very kind regards, Dianne
Brett HughesUnited States
Our last of 3 days (see my Comments on her Highlights of London & Royal Maritime Greenwich tours), Dianne created this tour for us, as our youngest son wanted to see both Windsor Castle & Hampton Court Palace. She arranged a shuttle to get us to Hampton from Windsor. I had left our Tickets for both at the Hotel, but with her help they were able to quickly verify my purchase. Despite being very quite at Windsor she was cautioned not to guide. She handled it and everything else well. She is the best.
Jessica BaptistePrinceville, HI, United States
Dianne was very accommodating when we were late and missed our scheduled train. She has so much knowledge and it was great to hear her stories. Although she could not lead a tour inside Windsor, she prepped us with information before entered. She was understanding about our traveling with a toddler and she recommended a wonderful place for us to have lunch.
TOUR GUIDE RESPONSE: Thank you so much for your rating and comments. It was a real pleasure to guide your group and I would love to do more guiding for you in the future. I hope that all is well with your family. Kind regards, Dianne