Lisa GreenUnited States
TOUR GUIDE RESPONSE: Thank you Lisa for taking the time to review! I loved our tour. Hope you have a nice onward cruise. Susanne
Diane HickeyUnited States
TOUR GUIDE RESPONSE: Dear Diane, thank you for taking the time to review. Of course, a 5-star review would have made me happier, but its also good sometimes to see and reflect if there are possibly some little issues with a tour and to fix them, so in the future everyone is perfectly happy.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
The Grand Sightseeing Tour provided us with a great opportunity to see the city without the hassel of getting on and off a bus and Susanne was an outstanding guide. Her knowledge of detail is incredible and she speaks with passion and interest. I highly recommend this tour to anyone who has a limited time in Vienna and wishes to see as much as possible. And I recommend Susanne as a guide to anyone who wants to experience an indepth and vibrant tour!
TOUR GUIDE RESPONSE: Dear Wendy, thank you for your beautiful review. I am so pleased you liked our tour through Vienna. Having a car at our disposal definately made the day more convenient for all of us, in particular for your 86 year old cousin Louise. I had a wonderful time with the 3 generations of your family and I was a little sad when our 5 days were over. I will miss your company. Susanne
Stephen PayneSaint Martin
With 9 of us from kids to adults it would be a challenge to keep everyone involved and interested. Not for Susanne. She was able to shift from explaining things to the children, so they could understand and switch to a more detailed explanations for adults without missing a beat. Her knowledge and ability to communicate it to all ages was amazing. No one wanted it to end. Spending time with Susanne was the highlight of the time in Vienna.
TOUR GUIDE RESPONSE: Dear Steve, wasn't it a lot of fun in Schönbrunn? So glad, that I could bring all your interests together. My favorite part: the applestrudel show and when your little granddaughter was called on stage to become the new master baker of Schönbrunn!
M Faiz AzmiKuala Lumpur, WP, Malaysia
We asked Susanne to organise a short tour while in transit in Vienna and she delivered an excellent programme. We visited the composers corner in the Vienna cemetery, viewed Gustav Klint at the Beldevere, met the White stallions and had a glimpse of Viennesse coffee and chocolate culture all in 6 hours. She is knowlegable, passionate and very proud of her city and Austria in general. We really enjoyed her stories particularly on Gustav Klint and would wholeheartdly use her again.
TOUR GUIDE RESPONSE: Dear Faiz, thank you so much for taking your time and writing a nice review for my website. I am glad that your lovely family had a good time and saw the best of Vienna in only 6 hours. It was a great idea to use your layover time for a city visit. All the best to everyone, have a lovely Christmas in Prague, and special hugs to the birthday girl! There is nothing like traveling with daddy.... haha... your kids will find out in a few years when they have to organize all their trips for themselves. Susanne
Paul DeresUnited States
Suzanne has an excellent knowledge of Vienna and Austrian history coupled with a great sense of humor. She worked hard to keep us on schedule so we could experience all of the great sites to see in Vienna. She made it a point to get to know us personally and gave us fantastic restaurant recommendations. She was an excellent guide and we highly recommend her.
TOUR GUIDE RESPONSE: What a nice review, makes me smile. I am glad all of you had such a great time. It was a delight touring with you and the ladies!
Staley MooreUnited States
Very knowledgeable. Very considerate/kind. A wonderful experience
TOUR GUIDE RESPONSE: How sweet of you Staley! I also experienced our tour as particularly nice.
Anthony JohnsonUnited States
Susanne was pleasant and personable and made us feel at home in Vienna. Susanne remembered both of our names and addressed us personally. She also tailored our visits to things she thought we would enjoy and we did enjoy. She seemed to have an intuition after asking us a few questions about what our interests were. She planned the day within our time constraints. Susanne has extensive knowledge of Austria. She led us on a personal tour of Schönbrunn Palace-we didn't have to wear those awful earphones.
TOUR GUIDE RESPONSE: Dear Tony, thank you so much for reviewing your tour with me (on your last day possible to review, I appreciate it very much). I had a lot of fun with the two of you! And yes, I actually do try to come up with some fun activities and attractions based on the information that I have. And in time, I did get quite intuitive about it. Hopefully, your cruise went very well and you had a fantastic time in Europe. Have a great fall and holiday season in Florida, Susanne
Susan WoodUnited States
I knew from the minute we met Susanne that we were going to have a great 3 days together. Our first day's tour of Vienna was terrific and not even a partially rainy day would dampen the good time we had. With the help of a driver, we were able to see so many sites and made the most of our first day in the city. Susanne was extremely knowledgeable about all the sites and shared with us the rich history of Vienna.
TOUR GUIDE RESPONSE: Dear Susan, thank you for this very nice review. I loved your family's interest in Viennas rich culture and history. And yes.. not even the rain could stop us to have a great day! It was great to have gotten to know you and your wonderful family.
TOUR GUIDE RESPONSE: Thanks for your rating Brian!
Susanne is a fabulous guide who has a very bright bubble personality. We had a lot of laughs with her. Susanne speaks very fluent English and is passionate about the history of Vienna. We thoroughly recommend Susanne as your guide.
TOUR GUIDE RESPONSE: Dear Sharon, thank you for your great review. Yes, indeed, we had a very fun tour! Sometimes it just clicks so wonderfully with my guests. Have a great onward trip and then a safe return home, Susanne
Gabriel du ToitSouth Africa
Susanne is an excellent guide. At all times sensitive to the needs of all the participants and extremely knowledgeable. She unfolded the complex history for Vienna and Austria with great skill and a sense of humour. She also made sound recommendations about other activities based on the insights she developed about our interests. A true 5 star experience.
TOUR GUIDE RESPONSE: Dear Gabriel, thank you very much for a beautiful review and a beautiful experience with your true 5 star-family! All the best to everyone! Susanne
Anindya MohintaUnited Kingdom
Very knowledgable and friendly. Susanne is clearly very passionate about her city and showing it to vistors such as ourselves.
TOUR GUIDE RESPONSE: Dear Andy, thank you very much for your nice review. It was nice to spend the morning with your family and to get to know all of you! Have a great stay in Vienna, Susanne
Michael MitchellUnited States
Wonderful local guide. Highly personable and knowledgeable. Very helpful in explaining the wonderful sites of Vienna.
TOUR GUIDE RESPONSE: Dear Michael, thank you for taking the time to review your tour. I wish you and Linell a safe return home. Best regards, Susanne
Jocelyn Dela PazPhilippines
Susanne was so much fun. She kept the tour interesting by not only talking about the sites but listening to us as well. We truly appreciate Susanne's efforts to adjust the tour date/time to accommodate us. She even shared videos and recommendations for us to truly appreciate Vienna.
TOUR GUIDE RESPONSE: Hello, Oida, Jocelyn, yes we had so much fun together! Thanks for taking the time to rate the tour. I already miss you guys and your good sense of humor. Susanne
Lindsay WrightUnited Kingdom
Amazing tour by Susanne! I would highly recommend it as a good way to see the highlights of Vienna. Susanne tailored our tour to meet our specific needs - my father isn't so good at walking long distances. Susanne was highly knowledgeable and gave us lots of history about Vienna. She also gave us tips on where to go and eat during the rest of the stay. We had such a great time and would recommend this tour for all ages and abilities!
TOUR GUIDE RESPONSE: Dear Lindsay, thank you so much for taking the time to write a nice review of our tour. I did really enjoy our tour very much myself. It was a lot of fun. How nice of you to treat your parents on this tour with me. Please say hello to them, I wish them well. Your father really inspired me. Best regards from Vienna, Susanne
Charles WebbUnited States
Susanne is a wonderful guide. She has a deep knowledge of Vienna's history and can provide as much detail as you can absorb, while keeping it fun and interesting. She also did a superb job of explaining delicate subjects like WW2 in a direct and frank manner. Having a car for this tour (the Grand Sightseeing Tour) is helpful for seeing as much of the city in a single day. I highly recommend this tour!
TOUR GUIDE RESPONSE: Dear Chip, I am happy that you liked the tour. I myself find this tour to be a really good introduction into Vienna's culture and history. The car makes it really nice and comfortable. Best wishes to all of you and thank you for taking the time to write two beautiful reviews. Susanne