Michael GinsbergUnited States
It was very easy to work with Savin. He responded quickly to questions before we even booked our tour, and he met us where he described outside the port gate. Our tour went well, and we enjoyed our time with him.
TOUR GUIDE RESPONSE: Dear Michael Ginsberg Thank you for your feed back with our service , wish all the best to you and your family , I am very happy to serve you and make you with a nice holiday, Regard, Savin
Savin Kan showed took us around Sihanoukville very knowledgeable and took us to local place and tourist place highly recommended guide.
TOUR GUIDE RESPONSE: Dear Fazleabbas Daudjee Thank for you feedback, wish all the best to you and familly.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Thomas WagnerUnited States
Savin was absolutely the best tour guide we could have asked for. He modified our tour to our liking and drove us around in a new, clean and comfortable air conditioned vehicle. I would highly recommend his services to all my friends! NOTE: He has to meet you at the first gate on the dock (there are 6 coconut trees there) as he can't meet you at the ship. The local taxi guys will try to steer you in the wrong direction. Just walk out to the first gate on the pier, you can see the trees from the ship
TOUR GUIDE RESPONSE: Dear Tj Wagnerthank you so much for kindest give me rating and comment,I am very happy to read your your comments.In the meantime thank you for your visiting Cambodia ,you are very nice couple. Hop to see you again The best to you and your family. Regard Kan Savin
Robert KearnsSpring Mills, PA/ 16875, United States
Savin was very informative and showed us places you wouldn't see on a large tour. He was attentive to our requests and explained things clearly. We enjoyed our time with him.
BEWARE! This was the worst tour this trip. 1st, we were betrayed! We're expecting Savin to lead us to enjoy the city. Rather, Savin send a messenger to meet us. Instead of leadg us, he kept askg where we like to go. His English is also not great. The tour I booked incl paid entrance fee but we did not visit the main attractions ( so they just pocket the entrance fee that we paid). It's like we had booked a taxi to drive us around which normally cost only $20 per person. How does toursbylocal deal w/ this?
TOURSBYLOCALS RESPONSE: It is against ToursByLocals policy for a substitute guide to be used without the customer being informed - if a substitute is necessary the customer would always be given the option to cancel and receive a 100% refund. ToursByLocals apologizes that our policy was not followed in this case, and can confirm that a 100% refund was provided following the tour.