Karin LevesqueUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Gia CreceliusUnited States
We had a lovely tour. The itinerary was very clear and the highlight of our day was the fire ceremony at the Buddhist temple. We appreciate Susumu-san's thoughtfulness in putting together the itinerary with four children. This was our first time in the Tokyo metro and he did a wonderful job keeping us together and safe and giving us the confidence to use the public transportation system. The children enjoyed the experience and learned about Buddhist temples and Shinto shrines. Thank you Susumu-san.
TOUR GUIDE RESPONSE: Gia-san, Thank you very much for your comment. I am glad to hear that you enjoyed the tour. Regards, Susumu
Heidi CanarelliHenderson, NV, United States
TOUR GUIDE RESPONSE: Heidi-san, Thank you very much for your comment. And thank you very much for your gift. I hope you enjoyed your Easter Holiday with your family. Thank you. Regards, Susumu Y.
Heidi CanarelliHenderson, NV, United States
Ronald InouyeUnited States
Yoshi was very accomodating and helpful in getting us from place to place. I think his walking pace is a little too fast in general. Also, when he has something to say, he should make sure everyone is stopped and can hear his comments and info.
TOUR GUIDE RESPONSE: Thank you very much for your advices. YOshi.
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review.
Ronald InouyeUnited States
See previous comments.
Roberto EsprecionKent, WA, United States
Susumu was a great guide who was very knowledgeable about the places we visited. He gave us a bit of history and culture on Japan. A very nice guide to show you the city.
TOUR GUIDE RESPONSE: Roberto-san, Thank you very much for your comment. Best regards to your family, too. Susumu Y.
Polly OsborneUnited States
TOUR GUIDE RESPONSE: Polly-san, Thank you very much for your rating. And thank you very much for your souvenir. It is very cute and will become a good memory. Thank you. Regards, Susumu Y.
We thoroughly enjoyed the tour that Susumu prepared for us. My mother requested to visit temples and shrines and our first stop was very memorable as we were able to attend a special ceremony and receive blessings. She also wanted to shop for particular items not found in the usual souvenir stores and Susumu was able to find the shops for these. He was very knowledgeable on culture, history and various matters and was very fluent in English. Thank you Susumu for a great tour.
TOUR GUIDE RESPONSE: Ana-san, Thank you very much for your comments. I'm very happy to hear you and your mother enjoyed the tour. I hope you visit Japan again. ' Japan, Endless Discovery!' Thank you. Best Regards to you and your mother! Susumu Y.
Alma WiegandUnited States
Yoshi picked us up promptly, showed us the plan for the day, and suggested a brief detour to see a fire ceremony at a local Buddhist temple. It was not on the tourist track and was very interesting. Throughout the day, Yoshi did an excellent job of explaining what we were seeing, navigating the Tokyo subway system with us, and being very attentive to our needs and wishes. He was very knowledgeable and spoke great English. I highly recommend him as a guide.
TOUR GUIDE RESPONSE: Alma-san, Thank you very much for your comments. Please visit again to " Japan, Endless Discovery ". Regards, Susumu Y.
The tour was very interesting and enjoyed by everyone in the group. Yoshi was a very helpful and informative guide..
TOUR GUIDE RESPONSE: Thank you very much for your comment. Maree san, I hope you got well soon.
Anna TalloUnited States
Yoshi was a fabulous guide! He created a tour including everything we wanted to see. It was perfect. I would recommend him one thousand times over.
TOUR GUIDE RESPONSE: Anna-san, Thank you very much for your comment. I'm very happy you enjoyed the tour! Japan, endless discovery. I hope you visit Japan again. Thank you. Regards, Susumu Y.
Ed KoshinskiUnited States
Yoshi was a great host and tour guide, we would recommend him to everyone
TOUR GUIDE RESPONSE: Thank you very much for your comment. Please give my best regards to Doug-san and his friend. Thank you. Regards, Susumu Y.
Christopher Z.United States
Susumu was a remarkable tour guide. He was punctual and precise with the tour we agreed upon before arriving in Japan. During the tour, he made sure we had an opportunity to see and do everything we possibly could within our allotted time. Susumu is very knowledgable in Japanese history and culture. His English is excellent too! Don't hesitate booking a tour with Susumu... it'll be your best opportunity to see Japan. Highly recommended!
TOUR GUIDE RESPONSE: Chris-san, Ryan-san, Thank you very much for your comments. And thank you very much for your souvenir. I was really surprised at your "Magic". I also enjoyed the tour with you. Thank you. Regards, Susumu Y.
I was very disappointed with this experience. I don't feel like I got my money's worth on this tour. The guide was always in a rush for time considering we paid for 8 hours and didn't ask for a lot in return. There were several occasions where we were mislead by either his haste or lack of knowledge. Examples of this were his recommendation of the pass purchased for the public transit. Another was his choice of lunch restaurant. Overall I would say I didn't get what I was expecting.
TOUR GUIDE RESPONSE: It's really a pity that you didn't enjoy the Kamakura tour. We exchanged mail many times after your booking of Tokyo one day tour. And we finally decided to change the tour to 7.5 hour Kamakura tour. As for a pass, I didn't recommend a subway pass, because we went out of Tokyo to Kamakura. Suica card is covenient but not profitable. As for lunch, you chose that Sushi restaurant among others. I thought your sons, husband and you enjoyed the lunch very much. But I feel very sorry you were disappointed.
TOURSBYLOCALS RESPONSE: After going through the pre-booking email communication between the customer and the guide, I couldn't help noticing that Susumu clearly informed the customer of the transportation and other details of the tour, he also sent the customer a detailed program of how the tour would be.
Susumu was a great guide. The highlight was the buddism ceremony which I got to attend. He changed the itinerary to suit me on the day and was good at explaining the Japanese history and culture!
TOUR GUIDE RESPONSE: Kirsten-san, Thank you very much for your comments. Please enjoy your stay in Japan. Thank you. Regards, Susumu Y.
Darrell WhatleyUnited States
Susumu was prompt and knowledgeable. He even emailed to correct a statement he made incorrectly about Edo Castle. However, as most Japanese we meet, his personality was very bland and it was a little hard to carry on a conversation with him. Do not feel that language was the issue. He ended the tour early by about an hour to hour and a quarter and then sent us on our way by taxi with our approval. Made us feel like we did not get our full value for the tour. His assistance did make our day go well.
TOUR GUIDE RESPONSE: Darrell-san, Thank you for your comments. We visited all scheduled places and at the last destination, your wife looked very tired and did not come up to the top of Tenshudai (Remains of the main tower). We had to walk 1 mile more to take trains back to your hotel. So, I recommended to take a taxi to your hotel which is located closer from the East garden and to save your time. Thank you for your comments. I will reflect on the tour. Regards, Susumu Y.
Had a full day and very glad we booked Sumu as we found Tokyo very difficult since so few people speak English. The highlight of our day was attending a service at a temple--the drums, shell horns and chanting was educational and unexpected. We were taken to several interesting areas of the city by subway which cut down on travel time. We enjoyed our time and appreciated Sumu's guidance.
TOUR GUIDE RESPONSE: Christy-san, Thank you for your comments. Regards, Susumu Y.
Thomas ViskaUnited States
Susumu was the best guide! I let him plan the day and he selected the perfect combo of spiritual aspects of Japanese culture, as well as all the modern culture Tokyo has to offer. He was very pleasant and spoke perfect English. He even brought a folder of information he shared with me before arriving to our destination. I would highly recommend Susumu~san.
TOUR GUIDE RESPONSE: Thomas-san, Thank you very much for your comments. Please visit "Japan Endless Discovery" again. Regards, Susumu Y.
Thomas ViskaUnited States
Ali AlizadehUnited States
Susumu was kind, punctual, professional and knowledgeable about all aspects of our interest. In addition, he was patient as we are a family of five with (three kids) with varying interest. Highly recommend his services.
TOUR GUIDE RESPONSE: Ali-san, Thank you very much for your comment. Best regards to your family.
Susumu is simply great, always helpful and have a lot of history knowledge. I have a lots of fun and learned a lot about history besides the beautiful city of Kamakura. I highly recommend this tour and next time that i will be in Japan for sure i will make again and other ones. Thanks Susumu!
TOUR GUIDE RESPONSE: Amanda-san, Thank you very much for your comment. I also enjoyed Kamakura tour with you. Please come again. Japan, Endless Discovery! Best regards, Susumu Y.
Summer PruettUnited States
Susumu san was a thorough and knowledgeable. I look forward to our upcoming tours together.
TOURSBYLOCALS RESPONSE: We're pleased that you enjoyed your first tour with Susumu. We're certain that the next 2 you have booked will be equally enjoyable.
Liliane ParkinsonNew Zealand
Thanks to our guide we saw all the sights of Nikko and learned about the history and significance of what we were looking at. Excellent English language ability made conversation easy and we recommend Susumu as a knowledgable, thoughtful and considerate guide. He helped us catch the right trains and find our way home. Thank you.
TOUR GUIDE RESPONSE: Liliane-san, Thank you very much for your comment. And thank you very much for a beautiful book! Please come again. Japan, Endless Discovery.
Kenneth FarhangUnited States
Our guide was punctual, informed and able to adapt our schedule when needed. I recommend him and will use him if I return.
TOUR GUIDE RESPONSE: Kenneth-san, Thank you very much for your comments. I hope you and your wife enjoyed your tour. " Endless Discovery"! Please come again. Susumu Y.
Great experience, Susumu is very organized, knowledgeable and professional. He made our experience in Tokyo very comfortable. He was also very helpful in providing us with tips and guidance for when my wife and I went on our own after tour hours. Susumu was also flexible with the schedule, he did not hesitate to include a few more stops we wanted to go to which we did not include in the original itinerary. It was a pleasure having him as our tour guide.
TOUR GUIDE RESPONSE: Barron-san, Thank you very much for your warmhearted comment! Please visit Japan again in the near futrue. There are lots of interesting places in Japan. I will send a picture of you two. I forgot to send it last time. Thank you very much again. Susumu Y.
Richard SowanUnited States
Very knowledgable and a pleasant guide
TOUR GUIDE RESPONSE: Thank you very much. I hope you enjoyed. Please come again to see more. Japan Endless Discovery! Susumu Y.