TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
We had a jam packed day planned and were able to make the most of it by having Shmuel as our guide. Having meaningful experiences at Masada, Ein Gedi, and floating in the Dead Sea would not have been possible for us without the transportation included. The Dead Sea spot our guide took us too was AMAZING! It was a spectacular and educational day!
TOUR GUIDE RESPONSE: 1) You're right Emma, we said 8am. My mistake. Sorry. 2) It says in What's Extra section "Lunch is paid by the client". 3) I'm sorry you were disappointed w Nahal David hike, it's a very popular one. It was a full day - climbing up & down Masada (you got to see a herd of ibex), kibbutz Ein Gedi and botanical garden that you seemed to enjoy, Nahal Qedem hot springs, a very special off the beaten track location (with no admission fee), even better than what's listed in tour description. All the best, Shmuel
Rick CohenSt Louis, MO, United States
We recent;y completed our tour to the Dead Sea with Guide Shmuel B and it was wonderful. The region, sights and locale we give a 10, but our guide deserves more than an 11. He was the perfect choice for us... fielding questions regarding places not even on the tour. Certainly a well versed guide with knowledge, integrity and a means of making the seemingly unrelated pieces... relate. His empathy was even able to bring a 47 year old memory back to life, making him a large part of a now lifetime memory.
TOUR GUIDE RESPONSE: Thank you Rick. I'm really touched that you shared this.