Richard SiroisMontreal, QUEBEC, Canada
TOUR GUIDE RESPONSE: Thank you for submitting rating for my tour. From the beginning, we had to wait for a bus for 30 minutes to move to the first spot. Then, the weather was not good for another spot. I should prepare for making best decisions quickly.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
We know Japan very well but it was our first time to Hakodate. Our guide was very friendly and has good knowledge of Hakodate, her home town. English is quite good. Our tour took us around all the major landmarks and historical markers in the town. A good day out
TOUR GUIDE RESPONSE: Since you have visited many tourist cities and had lots of experiences, I was a bit worried that seeing Hakodate might be boring for you...But I myself had a good time with you two. I learned new things while talking to you. Thank you very much.
Flo PflasterUnited States
Fumiko was so accommodating and flexible with our wishes. We really appreciated her help and knowledge with navigating the busses, the public places and the wonderful restaurant for lunch. We saw so many interesting sites and she was helpful with translation issues. The weather and the cherry blossoms were perfect! Thanks for a truly great day.
TOUR GUIDE RESPONSE: I will remember today's tour with you every cherry blossom season. I am pleased to help you see around Hakodate, my home town.
Yuke Shean FooMalaysia
Fumiko was very organized. She had a planned itinerary for the day and a estimate spent in each area. There was plenty of time spent in each area. She made sure we were on schedule as she had the current bus schedule and the routes. She gave us good dining options for lunch. We're glad we did ToursByLocals as we had only one full day to see Hakodate. Would recommend Fumiko.
TOUR GUIDE RESPONSE: I'm glad that my plan suited you. Hakodate is a small city with lots to see in a day. Your comment encourages me. Thank you!
Carol SnyderUnited States
Fumiko was a wonderful guide. Her knowledge of culture and history made for a memorable experience. She is personally a lovely and caring person, always making sure we were safe and comfortable.
TOUR GUIDE RESPONSE: Dear Mrs. Carol Snyder, Thank you for your kind comments. Your comments encourage me to keep on working as a guide and help me realize my own character. Thank you very much.
J A HintonFresno, CA, United States
Fumiko was wonderful. She met us at the ship, then we took bus, tram, ropeway, and bus for a complete tour of Hakodate and Mount Hakodate at sunset. She included visit to the fort, tower, fish market, and shopping in stores away from the tourist district.
TOUR GUIDE RESPONSE: Thank you for the good rating. You took all the means of transportation in Hakodate. We saw the sun setting too. I had a good time with you all during the tour. Thank you again.
Michael SternUnited States
We left the itinerary of the tour up to Fumiko. She met us at the ship, very, very close to where we got off and we proceeded to the morning market. Lots of stalls, tremendous variety of seafood (including live crabs and octopus). Public transportation to the Goryokaku Tower and Fort provided a good overview of the city and historical perspective. Other stops included Mt. Hakodate by ropeway and a beautiful Buddhist temple. Lunch in a department was great. Fumiko did a terrific job and I recommend her
TOUR GUIDE RESPONSE: Dear Mr. Michael Stern, Thank you for your nice comments and mentioning lunch in a department store. I'm glad you liked the food. I had a good time with you all. Thank you very much!
Denise YipHong Kong
First time I've used ToursByLocals. Last Wednesday afternoon, I decided to take an impromptu detour to Hakodate to see sakura. By Saturday morning, I was with my friendly and resourceful guide Fumiko san in Goryokaku, surrounded by a thousand sakura trees. An overcast morning with a fine drizzle, Fumiko san told me not to be disappointed: locals savour the experience of sakura fubiki when the breeze blows millions of sakura petals flying up into the air. Our gaze follows them gracefully drift
TOUR GUIDE RESPONSE: Denise, thank you for your beautiful comment : )
Kathy Bright NovickPalm Springs, CA, United States
Excellent English. Very accommodating to personal requests. Too k us to small sushi counter where we had a wonderful experience with a local couple and terrific food.
TOUR GUIDE RESPONSE: Thank you for your comment. That was a good experience for me too. Thank you again!!
Christian Van VeenUnited States
AMAZING DAY. Fumiko was helpful from the beginning creating a special 10 hr. tour to our needs and arranging transportation for our party of 6. We saw so much in such a limited amount of time. The restaurant she selected was great. She was full of knowledge and provide us with historical and cultural references throughout the day. Would highly recommend.