Our guide was very knowledgeable and provided us with the right amount of information since we had let him know some of us were not history buffs. We had a lot of free time in both Lucca and Florence which we appreciated. It unfortunately didn't start off so well as our guide was 1 ½ hours late which he was unapologetic for when he arrived. I had provided him with my cell number in case he needed to contact me but he chose not to use it. Disappointing way to start.
TOUR GUIDE RESPONSE: I am here to answer you Mrs Saltys to thank you. I am very thankful to you. Deeply thankful for the sharp observation of yours that you kindly have provided in separate edition. I have learned from your words, and I will know how to improve my services on both my and travellers advantage. Drive 400 miles in a day, and provide the walking tours in two towns is tiring in the hotest May/ June days in Italy in last hundred years. Some services hapened to fail. I should modify those tours.