TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Donna StarkUnited States
We were a family of 4 traveling on the Celebrity Equinox. We selected Diego's Tour of Taormina/Castelmola. He was awesome. He was at the pier waiting for us when our ship docked. He had a sign with our name on it. We got going right away.. He had water for all of us. His Van was clean and rode very well. We enjoyed our trip very much. He communicates extremely well with exact plans. He even texted me while we had free time to make sure we were doing okay. i would highly recommend..
Margaret (Peggy) HagopianUnited States
Diego was the perfect guide for Messina and Taormina. A native of Siciliy he provided a rich historical and cultural background of Siciliy, adding some personal notes along the way that made the tour seem more all the more special. I highly recommend Diego -- he is a gentleman, thoughtful of our interests, and always courteous and kind. Sorry we didn't see your favorite bar, Diego! (But we certainly heard a lot about it later).
Todd MonroeUnited States
Great tour by Diego and his cohorts, excellent information....good lunch