TOUR GUIDE RESPONSE: Holà Israel, Marseille will be happy to welcome you again and again; did you say goodbye to our good mother while leaving the old port? Wishing to have the pleisure to present you the deeper Provence otra vez for you to realize what is France for many locals; Kind regards Fabricio
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Phyllis GroverUnited States
Bryce gave us a wonderful and informative tour in Marseilles. He was knowledge on the history and culture of the areas including Aix-en-Provence and Cassis. He was very sensitive to our mobility issues and fought to bring his van close to our ship to minimize our walking. He was also something of a philosopher. We would recommend him for a tour from Marseilles. The only minor negative was his accent making the English somewhat difficult to decipher at times, but we helped him clarify. He liked that.
TOUR GUIDE RESPONSE: Hello Phyllis, thank you very much for your feedback; it is true I still have a little french and italian accent when I speak and it is more than true I appreciate those ones who dare trying to perfect my prononciation on the words I choose to employ to make enjoyable the services I offer; I really hope I will have a chance to welcome you again for other tours from Marseille or any other city in the Provence surroundings; Kind regards Fabrizio
Tawfiq K.United States
Absolutely 5 star. Excellent car and driver. Very knowledgeable,helpful,and pleasant. Cannot recommend him highly enough.You will never find a better guide.
TOUR GUIDE RESPONSE: Hello Tawfiq, I confess I spent a super day also with both your lady and yourself; I will always remember your visit and our conversations; I hope to have the pleisure to meet you again in Provence Tawfiq; Thank you again; I really hope to see you again in your Marseille and your Provence; Kind regards Fabrizio
Steven OlsonUnited States
Bryce is a very knowledgeable and engaging guide. He provided excellent commentary throughout our tour. But the real test of a good guide is how committed he is to the clients. In our case we ran into a problem with a broken key that did not allow us to continue to use the van we were using. It was through no fault of his. Bryce continued our tour by arranging taxicabs to finish the tour. We had an excellent time. We recommend Bryce to everyone.
TOUR GUIDE RESPONSE: Hello Steven; thank you very much for your detailed comment; it is true I always try to find the best way i can find to satisfy my clients also in case of last minute little problems; I care to thank also you for the fact you did not panic while I was trying to find a solution for us to keep enjoy of the time you booked with me; I hope you also enjoyed of the Rosé I offered you and that I will have a chance to meet you again in Provence to experience new tineraries; Kind regards Bryce
Theresa StablewskiUnited States
Bryce was the best. He was on time, the vehicle was clean and he was a safe driver. He really wanted us to love his country and everyone on the tour loved him. We went to Provence, Cassis and Marseille. A wonderful day and it was because of Bryce. He was willing to stay longer to insure we saw everything. Would highly recommend him.
TOUR GUIDE RESPONSE: Hello Theresa; great review thank you; I wish I will meet you again to show you other sites of Provence; Kind regards Bryce
Keith BucklandUnited Kingdom
TOUR GUIDE RESPONSE: Hello Keith; Thank you for the 5 stars rating; I look forward to meet you again in Marseille for other tours with Toursbylocals; Kind regards!
Diane GarfieldUnited Kingdom
Despite being "just a driver; not a guide" (his words, not ours!), Bryce was so kind and helpful to us, recommending good places to eat in Cassis and taking the time to show us where to go in Aix-en-Provence.
TOUR GUIDE RESPONSE: Hello Diane; I always care to remind my passengers I am not a Licensed Guide but just a driver (as clearly indicated in my profile) despite the fact I present the history and culture connected to the sites (I cross during the itineraries chosen) studied and chosen also to help any type of visitor to discover the Marseille region is a place anybody can feel more than welcome; Thank you very much for finding the time to report your experience with me; See you very soon again Diane; Kind regards Fabrizio
Vivian PapaUnited States
Thank you to Bryce for a fantastic day in Provence. We met early in the day at our cruise ship and made the drive to Aix en Provence Bryce provided interesting commentary about the area. we went to a wonderful market and Cezanne's work room. We also visited Cassis and Bryce suggested s a beautiful photo stop high above the town with stunning views. Bryce was very accommodating throughout the day as we modified a few things that we had planned. I would highly recommend Bryce and tours by locals
TOUR GUIDE RESPONSE: Thank You Vivian, it is nice to receive comments as yours; I always try to follow the original itinerary booked and still open to modify a few things in case it can be possible; It was very nice to take good care of all of you; Wishing to meet you again; Kind regards Fabrizio
Charles (Dick) ChaneyNashville, TN, United States
This guide could criticize other drivers by calling them donkeys- we asked to see the lavender fields and he made some excuse- then he cut our tour short by 1 hour and offered to take us to another village for an additional some- I would not recommend this guide. plus he was late stating he had sent me an email-when was not true,
TOUR GUIDE RESPONSE: The part on this comment concerning"the delay and the reduced duration"is a rumor & TBL will confirm(TBL records the messages before EARLY departures also);I presented ALL the sites & the kind people of any ORIGIN(despite 2 dangerous drivers)of this "Aix,Marseille & Cassis tour" FROM TOULON in a enjoyable way and that appeared to frustrate;Despite this feeling I operated the tour patiently and honestly,as usual, despite the extra-delations(sad rumors also)declared eventually TO TRY to discredit an "AREA".
TOURSBYLOCALS RESPONSE: We can confirm the timing that Bryce states above and we are confident that the misunderstanding on timing was the primary issue with this booking. We urge both travelers and guides to have absolute certainty about the timing of their bookings and to request an update of their booking confirmation if any changes have been made via the messaging system.
Mary VonWaldnerUnited States
Brice was great. At the last minute, my father decided not to go, so I asked to change the itinerary. Brice immediately rearranged everything, and it worked out perfectly. He also arranged for a bouillabaise lunch for lunch (at an additional cost). I would highly recommend him.
TOUR GUIDE RESPONSE: Hello Mary, thank you very much for leaving a comment about the tour ; I really hope to welcome you again all toghether; Kind regards Brice
Shelley BorovinskyUnited States
We all liked Brice very much !!! He did an excellent job of showing us what we wanted to see and gave us much insight about the region. He also stayed in tune with the younger ones in our group. We were 2 families. He was the driver and the tour guide and did an excellent job! We would always call upon Brice for any other tours we needed.
TOUR GUIDE RESPONSE: Hello Shelley, thank you very much for finding the time to report the tour we experienced togheter; I just look forward to welcome you again In Provence or in the Riviera as it was very nice to take care of your nice party; Kind regards Brice
Deena D.United States
Helena PeisnerUnited States
Brice made our day in Marseille wonderful!!!!
TOUR GUIDE RESPONSE: Hello Helena, it was a "cats and dogs" day but also thanks to you all we eventually made it nice, thanks for your poncho, as for for your Calisson again :) I wish the best to all of you Helena, you have been very nice with me and I will remember you; Kind regards Brice
Michael AndrettaUnited States
Brice was fantastique!!! He was on time--very knowledgeable--professional and spoke relatively good english. He covered a great deal of terretory --and did a great job of navigating some very narrow streets with a large van. We were a group of 8 people--mostly over 70 and Brice was able to explain a lot of local history. We were from a cruise ship and I can honestly say--out of 6 tours I arranged (all private) Brice did the best job.
TOUR GUIDE RESPONSE: Hello Michael, Thanks for your great review; I am the first to consider my french as my italian (my native languages) are relatively good also; Since this year I am working on my spanish as every 10 years I want to try to learn how to "better" communicate using a new different language; I want to thank you again for organizing the itinerary considering all the important needs of the great 8 people of your group; I hope to welcome you again soon Michael; Kind regards Brice
Dixie BeymerUnited States
Good tour. Highly talkative guide. Spend more time in Cassis. If visiting Cezanne's Atelier, spend the time in the garden (free) rather than paying more than 5 Euro to see the unmemorable single room upstairs.
TOUR GUIDE RESPONSE: Hello Fay, it is a pity you were not excited of the visit of the humble but unique workshop Paul Cezanne created for himself to enjoy of his endless inspiration; I am happy another member of your group expressed trough the toursbylocals messengery they really enjoyed my commented tour; next time you will visit Cassis I would recommend you to experience a boat tour also to discover the quiet & beautiful Calanques nature I am sure you would love; I look forward to welcome you all again Fay;Kind regards Brice
WOW!!! Brice was non-stop informative, entertaining, and made our visit to AIX area outstanding!! Many of us can't wait to get back for an extended stay. Thanks, Brice for taking such good care of us, sharing the beauty of your area and taking us to CASSIS for lunch. Our restaurant was outstanding with super wine and fresh seafood. Will DEFINITLEY be referring you to any clients who travel to your area. Thanks again, from the 6 VANCOUVER ladies and our one token Gentleman, Lowell...Shannon L.
TOUR GUIDE RESPONSE: Thank you very much for finding the time to write how you enjoyed of my service as a driver-guide and of my company Shannon, I really hope to see you very soon again for you to experience the Provence that every month can be different and surprising by its people, events and nature; I look forward to meet you again soon, you ladies as Super Lowell for sure : ) from Marseilles, Nice, Monaco or Cannes next time! Kind regards Brice
Connie Concepcion Barreto,United States
Brice was a perfect and I over state a perfect tour guide . Lots of love from Puerto Rico Brice keep up the good work my child. God bless you.
Robin Annabelbowling green, KENTUCKY, United States
TOUR GUIDE RESPONSE: Hello Robin, it was not difficult to be excellent with you as you are more than excellent; I wish I will have the chance to meet you again soon maybe to get the riviera, or the Provence of the Romans and Van Gogh or the Luberon villages in the beginning of July to check the Lavenders Fields; I hope I haven't been talking too much to your mother by the way : ) Looking forwards to see you soon again; Kind regards Brice
Debra BiloskirkaUnited States
Excellent and very knowledgeable. Gave an outstanding tour and very good value for the money.
There were 7 of us doing a tour from a cruise. Brice is very passionate about his home town of Marseille and the Provence area and it is well reflected in the tour. We were able to see and do a great deal more then tours from the cruise line for less money. We highly recommend the tour and enjoy Brice's passion.
TOUR GUIDE RESPONSE: It is always a better pleasure for me to take care of people who really appreciated my comments Howard, I just hope to see you again soon for another tour : ) Say hello to all please ! Kind regards Brice