Bryan RizzoUnited States
Susan AllenUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Excellent walking tour with Clémence who provided our small group (7) with a fascinating insight into the history and development of Lyon. She is knowledgeable and engaging. She readily adapted the tour to take account of particular interests and went out of her way to ensure we got the maximun from our time with her.